Service while I was there was fine but getting your results your forced to just read your own results and never get a response from the Dr who ordered your tests. I also noticed since i have medical experience that i have a minor infections but was not given any meds to resolve it. Wouldn’t go back there again as what a waste of time. They take labs and never read results. Staff in Huntington Beach office is rude and incentive.

Waited over an hour in waiting area, with an appointment, once people who arrived after me with no appointment started going in ahead of me, I asked the receptionist. They had not processed my paperwork and left it sitting on the desk. They apologized and moved me up to the front of the line. I then made it into the doctor's office and waited another 30 minutes or so for a doctor to see me and then was rushed through my diagnosis, I was told I was fine and found out from my second opinion with a different physician that was far from the truth. In my experience, the 3 words that make this company's name were not present in the service i had received. The waiting rooms and offices were very nice, clean and comfortable. The staff was mixed, with some employees who were noticeably apathetic towards patients and their duties, while there were others who were holding the entire operation together with their kind hearts and warm smiles.

Made a 4:25 appt online for a flu test at 3:15 pm today. The online website showed appointments available every 15 minutes for the rest of the day. Filled out all paperwork online. Showed up as instructed at 4:15. They took my copay very quickly. Was not even taken back to exam room until 5:30. Told then there is only one doctor and there are many patients waiting Why would a business keep making appointments when you are understaffed with one doctor? 5:45 still no doctor in the room. 6pm and still waiting. Be aware that even if you have an appointment you will wait…

I appreciate Xpress Urgent Care My Mother was not feeling well it made a big difference having this express Service for Seniors. She was treated in a timely manner and taking very good care of. Thank you for your Service We definitely will return when needed. God bless!

Terrible service, staff was rude X-ray tech was giving attitude barely wanted to help and assumed I knew what needed to be done for an X-ray. He didn’t identify who I was or asked if there was a possibility of pregnancy since I would be doing X-ray. It is day two since I have been seen and no one has called to give me results on the X-ray. Told staff of my adhesive allergy before being bandage and proceeded to rolling his eyes at me and they still put adhesive bandaging and got an allergic reaction on my foot. Terrible terrible definitely won’t return and would suggest others to do the same. There are better urgent cares out there with staff who truly are helpful.

I have been a patron at two branches of Xpress Urgent Care, two of their most busy branches, per one of the representatives. They are quite efficient. Like any human institution, some employees are friendly, and many are strictly professional, which is fine. My wife had a laceration on her finger, and the medical professional was quite skilled in stitching up the wound, while chatting to reassure my wife of the care, in about an hour. Once, during the recent Southern California's biggest storm in 84 years, the office manager decided to shut down all branch locations early, due to a fire near one of the locations. The office manager was concerned for the employees safety on their way home and/or for other reasons. At around 5:45pm, I had made an appointment for 6:25pm. And, I even arrived 10 minutes prior to the appointment time, at 6:15pm, as is suggested. Then, I was told by the receptionist that the manager told him to only finish helping the ones who were already in the lounge, and not to accept any more patients. So, after failing to reason with the receptionist and that branch manager, who told me to wait for a call from them next day to go over the results of MRI, I was sitting in my vehicle readying to go home. Then, I realized that something was not quite right. So, I called what I would consider the senior manager, the one one would call if the patient is not received even if s/he came to the care center prior to 8:00pm (closing time), and reasoned with her. After some exchange of ideas and information of what just took place, I made sure she knows that I understood the reason for her decision to shut down all Xpress Urgent Care Centers early that day. However, I let her know that from the perspective of patients, it was not quite right. If they were to shut down early for the safety of the employees, then they are to care for the safety of patients, as well. I believe that there could have been two options. 1. Contact the system administrator, and ask her/him to adjust the appointment maker, so that no appointments could be made by a patron, online. 2. Call the patrons with the current appointments, and inform them of the situation , so that they would not have to drive through rain to commute to a care center. So, after reasoning with the "senior manager" on the phone, sitting in my vehicle, she said that she would call the branches, and ask them to call those appointees, in attempts to have them not drive to the care centers in the rain, putting themselves in danger, with no avail. At this point, I had thought that I had spent enough time and effort in this matter. So, I quickly moved our conversation to end it. And, I was carefully on my way home in the rain, trusting that the "senior manager" would follow through on her response to my concerns for the evening. Then, I received multiple requests to leave a review for Xpress Urgent Care Centers. I initially chose not to leave any. But, this morning, on Labor Day, I received a personal request from the "senior manager," so here we are. I still recommend making an appointment prior to arriving at the care centers, for a "xpress" service! Have a blessed Labor Day, everyone! And, thanks for the opportunity to share in somewhat of a detail!

Came in and did the online appointment which was super fast and easy and I didn't have to deal with it once I got to the actual office. There wait was not long and the doctor saw me immediately once I was in the room. She was super nice and attentive and listened well. Helped me with my pain and called to check up on the pain a few days later. Definitely recommend them.

Super easy check in process online, and was seen within 15 mins of arrival. I could hardly walk due to sciatic pain; the doctor prescribed anti-inflammatories and gave me several tips to help me while I see my primary doctor. The staff at the Tustin location was friendly, kind, and compassionate. Highly recommend them.

This is a follow up from my previous review… as it turns out Xpress refused to refund me. Luckily my credit card company was able to fight on my behalf and win. This company is one of the worst I’ve dealt with and that’s saying a lot because I never provide negative reviews. Had an appointment at 5:14pm (Yes… 5:14pm) and was finally seen after a half hour. Not a big deal I can understand that. What I can’t understand is paying for a 1 hour test @ $225 and never received an email, text message, or phone call of the results. They closed @ 8pm and still nothing. Last I checked that’s illegal. Paying for a service and never getting that service… that’s pretty much straight robbery. I’ll be seeking a refund and I will update this post to see the measure of there resolve.

Great experience when feeling quite sick. Open to walk in's and new patients and I was lucky enough to experience a short wait time. CVS next door to sort any prescriptions quickly

Took my son for a sports physical. They are walk in but advise to schedule an appointment online. The next appointment available was in 30 min. I booked it, got there, signed new patient paperwork, and waited a few min. Was taken back, the MA took vitals & weight, roomed us and we waited no more than 10 min. The visit from arrival to existing the UC was about 30 minutes, if that. Was super smooth and seamless visit. Definitely returning.

Excellent service, minimal wait time. Nurse was very thorough in her explanation of what she could and could not do to help me. I highly recommend a visit to Xpress Urgent Care if you ever find yourself in need of medical care.

We went in because my daughter's leg was hurting. The stuffs are extremely nice and professional. They took her in and check her right away and answered all our question. Definitely would if anyone is in needs.

I would recomment Xpress Urgent Care to anybody who is looking to be in and out with a positve outcome. I scheduled my appointment online and then drove to the clinic. Upon arrival, I was checked in quickly. Probably within 5 min at the most, I was in the waiting room and less than 1/2 hour I was out. I am grateful for this place as it is much closer to where I live. The staff super friendly as well. My meds were sent to the pharmacy and I was on my way to recovery. Thank you everyone at Xpress Urgent Care! You guys are my go to urgent care clinic 💕

We showed up right before closing and they were patient and helpful. Process was quick, medical professional was clear and accurate in her assessment. Would definitely go back. Prices were reasonable and less than another spot we had tried but didn’t take our insurance.

Was great experience overall. Could have given 5 stars , its because of inexperienced medical assistants who draw insufficient blood, that i had to come back and re-do and almost delayed my papers. Need to get assistants good training in drawing blood. Other than that i loved the clean facility’s tustin, newport and cypress. Keep up the good work

Loved the clean and calm facility check in process was quick, the staff was great the Doctor was very helpful, I was diagnosed instantly with rx sent to pharmacy!! Good experience they took my PPO saved me time!!

I’m sorry but I work in healthcare and unfortunately this is not a very appropriate place. The front desk is all over the place and so vulgar when talking about things. They have no respect for their patients/ clients. I made an appointment just to end up waiting almost an hour in the waiting room. After asking how much longer they said they would call me back soon but all the rooms were still full so it would be a while before I would actually be seen. I honestly think this is just bad time management and not the best staff members to be greeting patients.

Great service! They were quick and attentive to my partner's needs when he was in severe pain, and helped him get the relief he needed without any hassle. I would absolutely come back here for any other urgent care needs I or he may have.

Throughout my life I have been in many urgent cares before. Some good but some ok. Xpress Urgent Care was exceptionally great. Their online registration was efficient and easy. I got called immediately and everything was ready when I got there. Staff was extremely courteous and knowledgeable. No waiting at all. I have already have told several friends and family. I highly recommend Xpress Urgent Care.

I wasn’t feeling good so I went and made an appointment to be seen the same day. The registration process online prior to the appointment it’s very easy and user friendly. When I got there they moved pretty fast to see me. So far they were great, typical urgent care procedures. What impressed me the most was that within 30 min of my chest x ray they called me and told me I have pneumonia, sent the new prescription to my pharmacy, went to explaining into detail my condition and what to expect, and they continued to call me every day to check on me to see how I was doing. I’m more than satisfied with the level of professionalism, knowledge and care expressed by the doctors and staff at these facilities. I’m so happy I now found my new place to go where I feel they really care about your well-being. Thank you very much for doing such a great job. Already told all my friends where to go in case they are ever sick

My wife recently used Xpress Urgent Care for their telehealth service and had a wonderful experience. First, it is very easy to sign on, make an appointment for a telehealth visit, and the doctor called back on time as scheduled for the consultation. The doctor was very friendly, patient and professional. And at the end, the doctor sent the prescription to our selected pharmacy. The whole process was convenient and efficient. We highly recommend their service to everyone who needs urgent care and will surely use their service again in the future if needed.

My husband went in for stomach pain 2 weeks ago. Doctors here diagnosed and treated his stomach infection but, more importantly, they did blood work and discovered his a1c level was at a dangerous level . The staff called the next day ( on the weekend) and we met the doctor on call on Monday. The doctor took time to explain the seriousness of a level 13 a1c. She educated us on what my husband needed to do to get the level down, and immediately wrote urgent referrals for endocrinologist and podiatrist. The staff were pleasant and efficient and the two Doctors that treated him were thorough and compassionate. If the fantastic Doctors at Xpress Urgent Care had not discovered my husband's Diabetes, I would be a widow. I am so thankful to them.

This place has been the best experience I have had at an urgent care! I have gone to two of their locations, in Costa Mesa and Tustin and both places have greatly improved my health care experience and helped get me on my way to recovery! They’re actual life savers! I have been able to be seen on the same day with multiple appointments offered, on multiple occasions. They’re quick, clean, friendly, and efficient. I recommend them!

I went in with laryngitis and a cough and the doctor was very thorough in her examination. She prescribed a variety of meds to ease with the symptoms and did testing to determine the cause which will then determine if I need antibiotics. I appreciated her and the staff very much for their care. The wait was relatively short on Sunday morning at 9am, maybe like 45 minutes.

July 6th between 11:30-12:30. I came to the office asking if they are doing a specific blood test that my doctor requested. A lady in the front asked if they can see my insurance, she was very nice and very attentive. She sat on the right corner walking into the place. Then she told me that we might not accept your insurance. I was like okay then she double check with the lady next to her. This one stood up, looked at my face, looked at the insurance and said this is HMO then rolling her eyes and then she said we don’t accept that. I was like okay can you please let’s me know how much would it cost. The nice lady said $150. I told her I will talk to my husband and come back another time then I asked them can you please name me a few of medical groups that you accepted so I know in the future to enroll to those since your place is very close to my house. The lady who rolled her eyes at me earlier said “ we can’t there are a lot of them”. I told her “ I just need to know a few common one so I know for my own future reference” and she insisted not to give it to me. I was like what is going on. I want to work with you but it seems like you don’t even want to work with us. Isn’t it because I have HMO insurance. I don’t know much about medical bill and stuff but we pay a lot for our HMO Platinum. I can’t believe they treated people like that. Very disappointed and disgrace. This specifics medical personnel shouldn’t belong to the medical field. She is mean, condescending on people. Horrible.

Very nice place. Extremely clean and caring. Had the flu and they prescribed great medicine that worked immediately. This was the second urgent care I visited and they did not make you test for Covid before coming in.

The day I walked into this clinic I was a wreck having gone to two places trying to get assistance. The first didn’t take my insurance and the second was—well a nightmare. I walked in and turned back around and left. Then I found Xpress Urgent Care—even from the call I initially made so I wouldn’t Easter another trip, I felt so relieved and my anxiety level dropped significantly. The care center is clean, very professional and absolutely polite in every way. The doctor that saw me and the medical assistant were equally pleasant. I come from a medical background and have worked with many physicians in various specialties. I highly recommend this facility. Thank you so much!

I had a snowboarding accident injuring my right shin. I had extreme bruising on both shins, but i had a 2 inch abrasion on my right. I came in to see if I needed x-rays and for a doctor to explain why the area was completely numb. The lobby was clean and organized. The front desk was friendly. While in the room, I met a very young male doctor and two female students studying to be nurse practitioners. They were all friendly. They examined my right leg and decided it was best to clean and dress the wound. I wasn't sure why they wanted to bandage my wound, because I remember the doctor telling me to keep it dry. The only problem was that the doctor couldn't tell me why I was numb, which was my initial concern for visiting. It's been 4 weeks since my accident and the numbness is still 100% there.

My experience with this medical facility was great. Helpful medical staff and doctor. I didn't have to wait much and I was in and out. Doctor took care of me and even checked to see how I was doing after treatment. I highly recommend and service was great!

The online portion of the registration process was not smooth. People were complaining of appointments being cancelled and I could not get the system to work either HOWEVER the staff were lovely. The PA I saw (I believe Mr. Hall) was kind, hilarious, and had the best bedside manner. 5/5 would get sick again just to have him as a provider. Also the wait time for a walk in appointment was impressive.

I would have loved to give this place a 4 star, but when they wanted to charge me $200 (with insurance) to put a splinter on my kids little hand; I was convinced they were more interested in money rather than providing care. They also didn’t notice a fracture when they dismissed us so that’s two negatives. I’m thankful to have found a great specialist in Orange Ca. That has put a cast on my child without charging me over the top fees. Insurance plus co-pay should be enough!

Staff was very professional and helpful. We arrived early for our appointment and they took my husband in immediately to administer the monoclonal antibody treatment. We were very pleased with the whole process. I would highly recommend Xpress Urgent care in Cypress.

It was a very positive experience. The P.A. and the doctor were both very knowledgeable, patient and professional. They both listened carefully to my symptoms. The front desk was very nice but not as informed as they should be. We almost drove to another Urgent Care because they were not aware that the doctor could also take x-rays since the x-ray tech had left early that day. Luckily, this was clarified when I saw the P.A. That was my biggest complaint. I would recommend this Urgent Care.

Have been to Xpress Urgent Care twice. They are convenient and friendly. One visit was for a Covid Antigen test for travel and the other for a rash. I did not have to wait long and saw a doctor very quickly. I was impressed with doctors and staff.