Great customer service....dog friendly. The actual dog park was next door.....couldn't believe it, which was a big bonus. Didn't need to drive anywhere once you get to the hotel. For the price and location couldn't beat it....the room was clean. Small bathroom....but still no complaints. Would def go again or recommend if you have pets.

1 Night king bed stay in August 2023. The faucet in the room had calcium buildup around the handles and spout. The knobs were terribly tight to turn on for water. The clothes hangers were damaged and rusty. The refrigerator was rusty outside and inside. The room smelled like old, unclean, musty who knows what. The shower curtain rail was loose with the screws falling out. Paint chips and scratches on multiple surfaces. On the morning of checkout, they had a power washer tech do the hallways. The guy sprayed water under the door and caused a huge puddle inside the room at the doorway. I had to use their towels to contain the water to that area. The pool hours are 10am to 10pm. Overall, I would not recommend this hotel to a friend. This is not worth the $150/night I paid. Maybe $80/night. The staff were pleasant.

On July 20th we did not know what to do on my daughter's birthday so we decided to ....drive all the way to the ocean from Atlanta! We booked on the way by calling directly the hotel.I was a little bit nervous after reading the reviews but when we enter the room I was so pleased.It's a motel right? I have never experienced a room THAT cleaned! The bed smelled fresh and clean ( bed covers included), the entire floor, the bathroom, the bathtub, ( the shower curtain looks brand new) in fact it seems that everything was new ( no mold, no bugs) but I don't really know. All I can say is that everything looks like the pictures nice and modern. We even found some amenities like soap, shampoo , hair dryer and the coffee maker wlth the fridge were very handy. Everything was spotless. You cannot beat the location either.The beach is at the end of the street, 2 minutes walk and the pier is one street down.Once you park your car you good to walk everywhere restaurants, coffee shops, etc.. For those who are interested, at the pier they have cabins where you can change with showers next to it. The lady at the reception, Melinda, was also super nice and welcoming. Maybe we got lucky and got the best room?! Only one negative thing I need to mention, the air conditioning unit is VERY loud that It might prevent you from sleeping because it goes on and off but I came with earplugs and that helps a lot! One thing for sure we are ready to go back anytime! By the way, we stayed in room 203😉

I had a great stay here. It was my first time to Tybee, and this hotel is one reason I'll be back. The room was clean, had a micro fridge and microwave, and single serve coffee maker. But, bring your own creamer and use bottled water in it instead of tap water. The beach is literally a hundred yard's walk from the hotel, and within walking distance of most great restaurants. My suggestions are: The Stingray, Sunrise, and Pier 16. If this 60 year old with arthritis in my knees can handle the walking, most people can. I checked out today and they let me leave my car at the hotel while I ate breakfast and headed for the beach the last time.

Our room was clean and didn't have the musty smell common to beach hotels. It's just a short walk to the beach. Will definitely stay there again. Also, found out as we were leaving, if you call the hotel directly to set up your reservation they give you a 10% discount.

Cute rooms with everything we needed. Beds, shower, fridge, microwave, hair dryer, one cup keurig, iron and board. Only downsides, we were missing a television remote and didn't realize it until too late the first night, also I had to pull out the microwave and carry it to the counter by the sink to use it as it was not plugged in and the wall outlet was sticking partially out of the wall behind the dresser. I would still stay here again and it was so close to the beach!

We got into Tybee late Saturday night, thankful this hotel had a room available for my bf and my son. Mrs. Tammy checked us in and was so nice! Answered all of our questions even got to swim in the pool. Sunday came along and I lost my keys in the ocean for my car , and we had already check out of the hotel but figured we would go back to th hotel to see if we could use there phone since our phones and wallets were locked in the car. That's where Mrs. Melinda came in and let us use the phone , helped us find a locksmith and was so nice and sweet helping us find a locksmith. Then it was shift change and we got to see Mrs. Tammy again who gave my son some money to get some snacks while we waited for the locksmith. 10/10 recommend. This will be the only hotel we use when we come to Tybee. Also walking distance to the beach, has a decent size pool with amazing , respectful and most importantly friendly workers. Oh can't forget to shout out the cleaning guy that gave my son a quarter to get something out the snack machine. Great place and reasonable pricing!

Located right in the middle of everything so i didn't have to drive when I wanted to go out. The coffee maker in the room was missing the part that holds the coffee, and after several trips to Wet Willies the night before, i NEEDED coffee. But it was fine because i just went across the street to Mi Vida (which was delicious). The staff was super friendly and courteous. The bath towels were clean and white, not stained like most other motel towels. Overall, we had a great stay there.

Omg, the beds are so hard and uncomfortable. I had to leave early my body was hurting so bad. I called ahead of time to see if they were really pet friendly. The clerk said only service animals but when I got there, there was a big a** sign that said pet friendly. And saw other guests with their pets that was not service animals. Aside from that the room was acceptable, Clean enough. Location was everything, walking distance from everything. And the clerk who checked us in was very nice and helpful.

My family and I stayed at the Sand Castle Inn in Tybee recently. The entire experience was horrible! We had a room on the back side of the hotel and my husbands truck wouldn’t even fit in the tiny parking space. The walls in the room were full of holes and there was a broken outlet plate laying on the floor when we walked in. The wall sockets were dirty and rusty and the curtain hooks were hanging off the rod and most were broken. The worst thing was the toilet seat cover didn’t fit the toilet. It was way too small, obviously not the right size for the toilet, so using it was very uncomfortable. They never emptied our trash and never gave us clean towels, even though I requested both. There was a bad storm that weekend and the entire island lost power for 3 hours. I know that wasn’t their fault but it made our stay in that dirty unkept room even worse! I went to the front desk to inquire about when the electricity might be restored and the lady at the desk was rude and short with me. She started shouting that she couldn’t control the weather and that is not what I was asking. I finally just turned about and left. We will Never stay there again!!!

The staff, Ms Michelle was awesome, she had the most beautiful smile. My bed was comfortable my pillows were to fluffy for me. This is a beautiful hotel, I love the colors of the furniture my fridge made a ticking noise so I had to unplug it, ticking gone but no fridge. With a lil more cosmetic makeovers and updates it will be great. I heard no noise from the outside or other rooms that is a huge plus for me. Very close walk to the beach, breakfast, bars and lots more shops to choose from. Thanks Ms Michelle

Didn't get a wifi password.most of the TV channels don't work.bathrooms definitely need updated.really nice people and great spot for hotel.

Beds lumpy. Sounded like guy upstairs was bowling. Ac quit on 3rd night , they switched rooms for us. New room had large gap under door but beds were better. And more quiet.

Surprised for the bad comments in here. This place it’s just like the next door Tybee hotel, but with 250dls less difference! For the price, I was pleased with cleanliness inside the bathroom and comfy of the beds. They had decent free coffee that added a smile to my early morning walk at the beach 🥰 3-5 minutes walk to the beach was amazing!

Dishonest and Rude My wife and I were really looking forward to our stay here, and were immediately disappointed when we pulled up. Nevertheless, we decided to give it a chance. Upon checking in, we were shown to our room right up against a busy street. The room was dark, dingy, and dirty with the only window facing the busy street 10 feet away. The noise levels were incredibly high in the room from the traffic outside the room (dirtbikes and car speakers). When I went to express my concerns with the front desk she reported that this will only be occurring for another hour as it was Sunday. I had a hard time believing that cars and dirtbikes just stop being driven after Sunday. Next we asked for a refund given the quality of the resort and it's not being as advertised. Barbara at the front desk immediately denied that their hotel had any choice in the matter and that only Expedia (who we booked through) could, and that Expedia would likely be rigid and deny the request. Upon calling Expedia, we were told that it was entirely up to the hotel, and that our agent would have to call the hotel and try to get a refund on our behalf. Upon our agent calling, the refund was immediately denied by Barbara. I confronted Barbara about this and she immediately became hostile and began to use nonsensical metaphors in an attempt to shame and belittle me. However, she did not deny that she had lied about who was the deciding authority on the refund. She then encouraged me to pay extra for a room further from the street. We had already paid $360 for a Motel 6 stay, albeit a Motel 6 is usually further from the road, and denied her suggestion. During this exchange, I was finally able to get her to give me the manager's number. The manager was calmer, but repeated the lie that Expedia was the deciding authority over the refund. Expedia, who we still had on speakerphone, denied this as true. Upon our further attempts with Expedia going nowhere we decided to leave the dingy and dirty room, and attempt to salvage the remainder of our vacation. As I was giving the keys back to Barbara, I overheard her exchange about the hotel having been recently for sale. No wonder no one bought it. Upon our leaving, the hotel decided to renege on their promise to return 50% of our payment. This was clearly done out of spite, as they had told they’d do so in the beginning of these exchanges (we had demanded a full refund given the quality, treatment, and dishonesty). After a few days, the manager texted me and stated she had refunded half our stay, however, it was not half the money and I had to work to at least get the remainder of the 50%.

At first glance it seems pretty decent. It’s defiantly over priced for the quality you get, which isn’t much. The beds are hard and uncomfortable, paint is peeling off the doors, moldy smells throughout room. At almost $200 a night in the off season you’re not even getting decent toliet paper. The nice thing is you’re not but a short walk to the beach. I would defiantly recommend skipping this hotel if you plan on actually sleeping on vacation though. I’d also like to point out judging by previous reviews that no actual action as been taken to rectify any of the issues listed by previous guest. It’s really interesting to see guest relations reply back to reviewers but months and weeks go by and the same issues are being seen by new guests. I’m currently writing this review at 3:30 in the morning due to the fact that mattress is so uncomfortable. My husband said he would rather sleep in our car then what feels like an old box spring.

Hotel is clean and quiet. When we arrived I asked to look at the room before hand. The lady showed the room and there was no smell and was clean. It could use a little paint. The water was nice and hot. The mini fridge froze my powerade and coke cola. That was great for me. Easy walk to beach and restaurants.

Very old style Beach motel, recently attempted to remodeled, flooring and furniture, not bad. Bathrooms still old and worn-out. Beds are newer but very firm and not even queen size although rooms are large enough for 2 queen beds. But it's very close to the beach.

The room was very clean and exactly what I paid for. Not too expensive not too fancy. The staff was super friendly and the front desk lady even gave me a discount because I booked the wrong day and was already charged for it and showed up the following day! She had great recommendations for food and fun as well! 10 out 10 Sandcastle Inn! Thanks for a great 1st time visit at Tybee!!

Check in is at 4, but they didn't have our room ready until almost 5pm. Paint on shower curtain, half used toiletry items provided to us (disgusting), a quarter roll of toilet paper and no back up. Our friends met us here and stayed one night. Their room ALSO wasnt ready by check in. When they got their room key, they unlocked the door and it wasn't even cleaned! Bedding off the beds and laying on the floor. Someone's bathing suit on the floor. The door to this room was left open for 2 days before they finally cleaned it and shut the door. So she went down to the office and the lady came up to see what rooms were clean, only one other was. So they go in and start getting cleaned up for dinner and the lady comes up and knocks on the door and tells them they can't stay in there bc it was for another guest. So they had to go to yet another room. Trash all over parking lot. Honestly, this hotel should be reported to the health department. Then when we went to checkout, no one was in the office and the door was locked so we had to wait until someone showed up for work. Will NEVER stay here again and highly advise staying somewhere else. 2 stars is generous (only gave because of close proximity to the beach).

I’m not that hard to please but sadly the price was too high for three days $817 over this Fourth of July holiday. I don’t mind paying money for my vacation but definitely you guys need serious remodeling outside inside water flow is terrible. Toilet seat is shaky under the butt Service or should I say reception not professional people sheets and comforters, very clean. The cleaning lady is amazing that’s about it.

When we arrived I was greeted by two ladies, one of which attributed our reservation to another guest in the computer. This required her to call the other guest and confirm their booking, meaning It took me a while to check in. ( Mistakes happen). However, our room was dirty, no trash barrel in the room, other peoples trash in the bathroom,the pool is closed, and no towels. I went to ask for towels and then was yelled at by one of the cleaning staff, saying that I was lieing and that there was in fact towels. ( She knows she "cleaned" the room)The front desk lady gave me towels ( she did apologize) and I went on my way. It is not worth the savings, I'd rather pay more and or have to walk to the beach. I am going to have to go ask for more toilet paper as the cleaning staff only stop by when you check out. I understand that it is not a fancy place, but the out right neglect and contempt for guests is off putting. Plan to check out early!

I stay here every time I come to Tybee Island. Started out because they allow pets..this is my first trip back without my beloved dog. I had to put him down this past spring. But I do love this place and it's an easy walk to everything. The staff is so friendly and accommodating too.

The beds were clean, pool was clean. But it was not worth $500+ for Thursday-Sunday. There were long black hairs on every towel we had, the paint was chipping off on the door and wall in the bathrooms, and the floor was dirty. The toilet has a nasty black dirty ring on it. The wifi did not work half the time, especially if you have a room in the back of the building. I told the front desk lady and she told me to stand outside if I wanted to use it. Room 122.

Beds aren't super comfy so be prepared. Lil rough sleeping. Pool nice and clean. Rooms clean. Shower water not super hot. Beach behind hotel Had a great stay. Walked across street to Sting Ray's

Rooms have been remodeled. This does a lot to distract from the wear and tear of old chipping bathroom doors and chipped base boards. The room is pretty clean. Sheets comfy, tub well scrubbed and microwave and fridge clean. There was some grime in the corner of bathroom floor that couldnt help draw your attention but it lay behind where the door opened so perhaps it was missed by house keeping. The coffee machine had no tray to hold the poach. Used it like a tea bag... it worked well enough. Plenty of coffee and sweetner kits provided. Location is perfect for beach, dining, and bar walking. Definitely worth the price of the room. Friendly staff.