I lived at Cumberland Place for over three years. When I moved in the facilities were in better shape and management was much quicker to respond and more on top of their side of things. The pools are good when they are maintained properly (their turn around time with pool repairs wasn’t always the quickest) and the gyms are pretty solid as well. Apartment size is big, price is fairly reasonable and location in Tyler is good! My frustrations with Cumberland came around the last half of my time living there. The management switched over and while they are still friendly, when you can get time with them, my roommates noticed that the facilities, response time and their availability to help tenants seemed to taper off. We would call the office, leave a message and most of the time not hear anything for days or get a call center with people who aren’t on property. For a good period of time they didn’t have any maintenance people hired and when they did it often took weeks for them to come by to get things looked at. Cumberland is also supposed to be a gated community but the majority time the gates were broken and were left wide open. The office staff would also communicate different things to us as tenants - we would hear one thing from management and then when we would call to follow up someone else would tell us that’s not how things work. We also did have a similar ant problem that other reviews did mention. It of course was a huge frustration and one of the big reasons we moved out. Cumberland Place wasn’t the worst place to live but just thought these things were worth noting to those who were thinking about living there. I would say though in my experience it was definitely better to live in years ago then currently.

I absolutely loved living here!! The only reason I moved is because I had to relocate for work out of state. I lived here by myself with my 2 dogs and not once did I ever feel unsafe. There are endless amenities and the complex is literally a community within itself with all it has to offer. Everyone is friendly and knows their neighbors and are always willing to help out where needed. For the Tyler area the price might seem a little high to some, but you get what you pay for. Updated, beautiful, oversized floorplans with excellent customer service from the office staff as well as a quick 24 hour maintenance team. Not to mention it's location is awesome being right outside town and still having the Legacy Trails and Faulkner Park not even a half mile away making it super easy to be active in a safe environment. I know when I do eventually move back to the Tyler area exactly where I will be living!

I have not personally rented an apartment from this place, but I do know several people who currently do. They have said that this is a pretty awesome place to rent from. The management has been accommodating and friendly for their request and everything. The common area, where the pool, Game Room, Theater, kitchen, and gyms are located is a pretty legit place to hang out in. There is also a pool table. The apartments themselves are very spacious and I personally like the layout of them. If I were to look for a place to rent in the Tyler area, I would definitely check this place out

Amazing Staff and Maintenance at Cumberland! They go above and beyond to help when needed. So happy to have found an apartment complex with a manager and staff who cares about the Cumberland Community. We could not be happier!! After 2 years of living here we still can say the staff is amazing! Kristen the manager was always available if needed and took care of anything right away. I also have to say the office staff and the Maintenance guys were very efficient and helpful. Only reason we moved out is leaving TX, other wise would have continued with Cumberland. They were accommodating with the move-out.

The best management, very friendly and caring. Took care of us from the very first time we called to get a lease, and always is very timely with maintenance requests and haven't had any issues with neighbors! Great amenities, probably best apartments I have stayed in.

With my lease ending here in a few weeks I can say that this complex was a very relaxed and comforting place to call home. Sure we had a couple disagreements with neighbors in our 2.5 years but that’s the chance you take living in an apartment. Everything that the complex could control, they did smoothly and timely. Kristin the property manager I would say is one of the better ones I’ve had, she’s very upfront and straight forward and down to the bottom of the situation. Quiet, clean, and the location is prime. Tenants are a mix of every age and generally get along, I think it’s a pretty good place to call home. Especially in this economy.

I moved there three years ago and I didn’t see the apartment until move in day because they were saying that it was not ready but promised me it would be ready move in day, it was filthy especially the bathroom and the stove. The air conditioner was not working for a week during the summer of 2022 and no one would call to me with an update as to when it would be fixed nor did they seem to care about it getting fixed or replaced. I moved out and they are charging me for carpet replacement in the high trafficked area in the bedroom with no consideration with normal wear for three years. I guess that have to charge you for something. That place was cleaner when I left than when I moved in. Take pictures before you move in and before you move out. These apartments are overpriced for what you get.

I love living here! The apartments are gorgeous and since moving in the improvements are obvious. The office staff is great and very responsive to any issues I have had!