1/5 Mona T. 9 months ago on Google
We
had
the
worst
experience
with
the
lady
at
the
check-in
reception,
her
name
was
Juli.
I
had
booked
a
deluxe
room
and
showed
my
booking
confirmation
at
arrival.
She
denied
that
because
her
system
showed
a
regular
standard
room
booking
on
my
name.
Although
since
I
had
paid
for
the
deluxe
room
upfront
and
even
showed
her
the
confirmation
email,
I
obviously
persisted
in
getting
that
room.
After
discussing
this
for
10
minutes
(she
even
said
I
had
modified
the
email),
she
finally
agreed
on
putting
us
in
a
deluxe
room,
in
a
very
bad
mood,
but
told
us
the
room
isnβt
ready
yet
(it
was
6:30
pm,
+4
hours
after
check
in
time)β¦
So
she
sat
us
down
on
the
sofa
and
let
us
wait
in
the
lobby.
After
asking
twice
when
the
room
would
be
ready,
she
just
replied,
in
3
minutes.
After
waiting
another
10
minutes,
I
got
up
again
to
ask
if
we
could
at
least
leave
our
bags
in
the
room,
cause
we
wanted
to
go
for
dinner
&
not
wait
around
in
that
lobby.
And
then
she
replied:
βsure,
your
room
is
ready!β
Instead
of
telling
is
in
the
first
place,
she
on
purpose
made
us
get
up
and
keep
asking
her.
That
was
the
rudest
encounter
I
ever
had
in
a
βhotelβ.
I
would
not
stay
there
again.
The
property
&
location
is
good,
nice
infinity
pool,
and
the
rest
of
the
staff
is
very
attentive.
But
because
of
that
disappointing
experience
with
Juli
-
the
mistreatment
as
paying
guests
-
and
also
the
lack
of
cleanliness
in
the
rooms
(mold,
smells
and
clogged
drainages)
I
can
not
recommend
this
hotel!!!
The
manager
should
consider
getting
better
training
for
certain
staff
members
2 people found this review helpful π