Hotel Welcome Retreat image

Hotel Welcome Retreat

Hotel

๐Ÿ˜  NEVER EVER BOOK SINGLE ROOM HERE. I will share incident happened with me but before that I would like to share major security and privacy concern of this hotel rooms. You can open any room with any key, this is major privacy concern of this hotel. let me explain suppose you have booked room number... People often mention room, hotel, event, rooms, staff,


Address

SMC South Zone Office, Second Floor, Sahebji Shoppers, near Udhana, behind Sarvottam Restaurant, Surat, Gujarat 394210, India

Rating on Google Maps

3.20 (41 reviews)

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Featured Reviews


Frequently mentioned in reviews: room (11) hotel (9) event (9) rooms (8) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 dinesh S. 1 year ago on Google
    NEVER EVER BOOK SINGLE ROOM HERE. I will share incident happened with me but before that I would like to share major security and privacy concern of this hotel rooms. You can open any room with any key, this is major privacy concern of this hotel. let me explain suppose you have booked room number 405 and handed over the key, now you can use same key of room no 405 to open room number 407, 404 and more rooms. so anyone can enter your room. Now I will share incident happened with me. I booked 12 rooms in this hotel for family event well in advance 1 month. I went there to remind them 3 days before the event to keep 12 rooms aside for event date as it is already booked, but on event date ( or checking date ) they said we don't have room available since all our rooms are booked. somehow they managed to give 12 rooms to me but none of the room had geyser in bathroom ( they do not have geyser in their bathroom specially on 4th floor ). on the date of event in the morning there was not water in the bathroom and washroom. everyone was getting late for event but they could not bath or use toilet because there was no water when I asked thier manager and staff they said they just joined the job few days back so they don't have Idea about it. they won't give owner or higher authority mobile number. I was so embarrassed in front of my guests. Also these room commonly booked by unmarried couple , there was incident on the same day that their staff entered in couple room by opening lock with some other key ( remember issue I mentioned above ). That couple was fighting with these staff for invading their privacy and they were complaining this is happened twice on the same day. I was so embarrassed this all was happening in front of my guests and in my family event. because of water issue no one was able to get ready and attend the event on time and my whole event spoiled and I had to looked down on my guestes. I WOULD SUGGEST EVERYONE WHATEVER IS YOUR OCCASION / REQUIREMENT- ( CORPORATE , PERSONAL , COUPAL AND FAMILY EVENT ), NEVERE BOOK SINGLE ROOM HERE I AM TELLING YOU THIS FROM MY PERSONAL EXPERIENCE. IF POSSIBLE I WOULD HAVE GAVE NEGATIVE RATING TO THIS PLACE.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Dakshina J. 1 year ago on Google
    Third class service and manager. After booking and payment paid they denied to give rooms.
    1 person found this review helpful ๐Ÿ‘

  • 3/5 Ritesh C. 1 year ago on Google
    The best part of this hotel is the size of the rooms. They are extra large and you will feel really comfortable. The worst part was service which was taken care by only two staffs with passive attitude. Tariff is pocket friendly.

  • 1/5 Sagar Y. 1 year ago on Google
    1.Worst staff behavior. 2.2 times electricity cut. 3.AC not worked. 4. No light in washroom. 5. Very poor service.. Its a worst hotel please don't go there.. I was getting very worst experience..

  • 5/5 govind s. 1 year ago on Google
    Best hotel from Oyo till now the staff was so professional and we'll manner, i used 5+ sites and app for hotel booking and almost visit each type of hotel but really in this price it was awesome ๐Ÿ‘๐Ÿ‘๐Ÿ‘

  • 1/5 akshata m. 1 year ago on Google
    Worst service.. They don't allow people to check a room before payment and also don't have know if they have taps in their bathrooms and intercom services in their room. Wifi is not working all the time.

  • 2/5 amit k. 1 year ago on Google
    If you are a budget loving traveller, its a decent place to spend night. Not recommended for 3 star plus travellers.

  • 5/5 SKILLZ โ€œKrishna Punjabiโ€ k. 2 years ago on Google
    Good hotel to stay staff are also good but WiFi don't work properly


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