2/5 Mircea-Andrei A. 7 months ago on Google
We
had
a
26-day
tour
itinerary
with
Muugii.
He
replied
fast
to
our
request
to
have
an
authentic
and
on
a
budget
tour.
He
proposed
a
well
thought
itinerary
across
the
south,
west,
and
north
of
Mongolia.
BUT
He
promised
an
experienced
guide,
and
he
sent
us
a
total
beginner.
This
guide
didn't
visit
half
of
the
itinerary
that
we
were
going
to
visit.
Not
only
was
his
last
guide
job
4
years
ago,
but
this
job
was
his
second
long
journey.
We
ended
up
having
food
poisoning
and
not
guided
throughout
the
tour.
We
got
mostly
first
page
wikipedia
information.
Muugii
said
we
would
have
air
mattresses
and
a
big
car
charger,
as
we
were
5
tourists
+
driver
+
guide.
The
night
before
the
tour,
we
met,
and
he
told
us
that
only
2
persons
would
have
air
mattresses,
and
the
car
doesn’t
have
the
car
charger
with
multiple
plugs
as
confirmed
before
via
whatsapp
(it
had
only
2
slow
plugs
for
7
people)
What
annoyed
me
it
was
his
careless
attitude:
"Buy
the
charger
yourselves."
No
sorry
whatsoever,
no
"let
me
see
if
I
can
manage
something
until
tomorrow".
It
is
a
small
thing,
but
it
is
about
his
attitude.
We
didn't
met
the
eagle
hunters
even
if
it
was
part
of
the
tour.
We
only
met
some
family
that
had
an
eagle.
After
2
weeks,
we
demanded
a
new
guide
as
the
first
one
was
a
total
disaster(almost
a
second
food
poisoning,
lack
of
professionalism,
being
late,
etc.)
The
second
guide
had
more
life
experience,
but
it
was
not
a
professional
guide.
After
the
end
of
the
trip,
we
met
with
Muugii
to
talk
about
the
trip.
When
confronted
about
the
problems
and
dishonesty,
he
divagated
the
discussion
being
the
guide's
fault,
not
his.
Each
time
he
would
feel
cornered
why
he
lied
to
us,
he
would
act
half
dumb
&
half
drunk
that
he
didn't
understand
us.
He
didn't
want
to
admit
that
he
didn't
kept
up
the
promises.
He
didn't
even
say
sorry.
I
asked
for
a
5%
refund.
He
refused
to
give
any
refund
because
he
had
extra
cost
with
the
second
guide.
When
we
insisted,
he
said
we
should
go
to
a
judge
because
he
doesn't
understand
us
why
are
we
not
happy.
I
understand
it
was
a
budget
trip,
8000$
for
5
people,
but
that
shouldn't
be
an
excuse
for
dishonesty
and
lack
of
accountability.
The
itinerary
was
well
thought,
and
the
driver
was
good,
but
don't
expect
to
have
a
professional
guide.
Only
someone
who
speaks
good
English.
When
things
went
wrong,
Muugii
changed
the
guide,
but
only
after
we
insisted.
What
upset
us
the
most
was
that
he
didn't
take
any
accountability.
He
blamed
it
only
on
the
guide,
even
if
he
was
the
one
who
chose
the
guide
and
hired
him.
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