Staff are utterly stuck up and rude. They act like they are above everyone else!?!?! Very in your face. The staff downstairs need to be reconsidered. John Lewis itself is a marvellous store. Love shopping here! Especially for Christmas. But the staff are ruining the experience?!?!?

Wide range of products available here, From clothes to home 🏡 decor, elegant furniture, electronics item etc,

Buying because of 2 years warranty on your electronic items, think again!!! They will sent your iPhone for 28 days for repair without a loaner. Who has two phones? And how would you dial 999 or call road side assistance if broken down on country lanes. Guess what!!! it’s not JLP’s fault. Buy from Manufacturer direct or go to company like Costco where after sales service is top notch. Apple gives you loaner when they sent your phone away for 7 days. FITBIT replaced my unit after it broken down just after 2 years which was obviously refused by JL. 23.07.2023 - Hot drinks quality and customer service is no where near any other cafe around leicester - TCC, Saint of Mocha, cafe Nero, costa or even star buck but price is surely to match them. Why would they improve? No incentive really… Stay Away

John Lewis has a good name. I was on holiday and my brother was looking for a new digital radio. This store is massive and it is located in a very large shopping centre in Leicester. The centre appeared to be pretty new. We were also looking for lunch and the options in the cafe were very good and it wasn't that expensive. I opted for the Scotch Broth which was very tasty and a good helping. The cafe was busy but we got a seat as it is has plenty room. My brother got his radio and we had a lovely lunch. All very good for us thank you.

Holly at the luggage department was absolutely FANTASTIC today. I really hope she gets a promotion.. the level of effort and time she took to go through everything with me meant so much to me. I was really struggling to get the right case for my autistic daughter's needs... As a result I purchased a luggage case more expensive than originally planned and have a very happy little 7 year old and yes Holly if you ever read this review all of my daughter's stuffed cats fit in. Holly is an absolutely beautiful soul, her dedication stood out above all.. wishing you health and hopefully a career progression you certainly are the reason why I will be shopping at John Lewis again Thank you so much

No bicycle parking at the entrance. You need to leave your bike 50 meters away. Come on, this is the 21st century, cycle parking is a must. When you enter, you can't see where the 'click & collect' till is, you need to guess, or ask someone. Ground floor: pungent smell of perfumes. I literally got headache due to the intense smell but fortunately, I'm not allergic. On the positive side: quality products, clean & tidy environment. Not many chavs around.

A giant store, almost a full shopping centre all in itself. It has many levels with various departments, from clothes, to furniture, to electronics and more. The great thing about this one is the location, right in the centre of town, attached to the Highcross Shopping Centre. A great positive is that this store pretty much has its own parking. You can walk straight from the car park into the store, or carry on into the square.

Visited yesterday. This store has got its customer service to perfection. Every member of staff we either passed or were approached by was friendly, happy to help and knowledgeable. I thought that customer service was a thing of the past but clearly not. Store had stunning Christmas displays! Well done John Lewis Leicester and Thank you for your warm greeting!

Love, love, love this shop a wonderful store all set out perfectly, immaculately clean ,a good old fashioned store

Most of the store is just as you'd expect but this review is to reflect our experience of the cafe. Firstly it was confusing trying to figure out where to go to get a coffee with no clear signs of which way to go. Half the staff didn't seem to know what they were doing and despite it not being very busy, it was incredibly slow service. We ordered a coffee and pasta for our kid. We've been here 40 minutes and still don't have the pasta. The only person who seems to know what they're doing and have any sense of urgency is the lovely lady on the coffee machine. Needless to say, not coming back to the cafe again

You can see the quality of breakfast they are serving at JL Leicester Even after complaining, they just passing mr from one to another place

I am very disappointed with the service here recently because my family regularly come here to purchase beauty and electrictrical products and because of the excellent customer services we receive we always come back here and are loyal customers normally and enjoy our shopping experience and our young children love coming here with all the festive displays etc.. but unfortunately this wasn't the case on this recent visit . Around a month ago I bought my mother who is elderly to purchase a fan, and it's very difficult for my mother to get around now because of her age (she's 76) it's not easy she needs sit-down often so when we went to view the fans we was waiting very patiently for a staff member to see to us and we could see he was talking to a customer very near to us so we waited patiently and he did see us but not once did he turn around to say he would be with us shortly, he didn't even acknowledge our existence! We were standing over a good 20 minutes and bless my mother tried to get his attention to see how long he would be but he was blatantly rude! My mothers legs get very weak and she was standing a very long time. When the man finally came to us he wasn't friendly at all and kept it very short and sweet and to my observation the other lady he served he was very friendly and polite and smiled and giggled with her and gave his full attention to her but when he approached my family he was miserable and couldn't even crack a smile! we felt he rushed us and was eager to go , this service is very unexpected from John Lewis and i did report this because i really felt so bad for my mother and we left the store that day very upset and shocked with how we was treated. I am so disgusted and disappointed and to this day I don't know why we was treated like that , my mum bless her said is it because we are Asian but I can't say why we were treated like this but im sure John Lewis have a policy of treating of All customers equally as it's a big company. It's a shame it came to me putting this review here but I hope no One who ever they are due to their religion, ethnic background, culture or gender to feel the way we did that day at John Lewis!

I bought a lip scrub from Dior on the 21st of November and I felt really judged by the employees there. It was a really poor service. There was no bag (which in my opinion, if I’m buying from a luxury brand, they should be able to give a special treatment) and they sold me a package really damaged. The worst part is when I’m buying and the employees don’t make you feel welcome. Made me feel uncomfortable. It made me feel like I was bothering them, because the lady was with an annoyed look on her face. It would be nice, when purchasing from these brands, to have a nice experience. I won’t come back to Dior in John Lewis Leicester after this experience.

Great environment, the parking lot is large and the roads are friendly, which makes it very convenient for us with children.

We have recently bought some furniture from the Leicester store. Whilst we did have a few niggly problems with the John Lewis phone service (sadly appears to have been moved out of the UK), I have to say that the staff in the store furniture department were absolutely amazing. They spent quite some time looking for a specific table that we wanted (and was somewhere in store) and then sorted out our complete order and nothing seemed too much trouble for them ….

I had a brilliant experience having both of my daughters feet measured and buying their shoes at John Lewis Leicester on 25/1/23. Unfortunately I don't recall the lady's name (I wish I did) but she was brilliant. My eldest needs insoles so not straightforward and my youngest is toddler who unfortunately was overtired... But she kept my youngest entertained 'helping' and still managed to carefully measure my eldest's feet, brought out countless pairs of shoes and didn't give up until we were all happy with the fit and style. As a bonus she even found some shoes for my youngest which were in the sale, but still compared the fit of these to others to ensure they were right. A really helpful and enjoyable experience. I definitely felt she knew what she was doing. We will be buying here from now on.

Absolutely brilliant. I was upset because one of my Jabra elite earphones stopped working. I spoke to someone called Steve who was super nice and was sorting it out but we got cut off. So I rang back with the given ref' no. and spoke to a lovely guy called Samuel. He said they'd have to refund and then charge etc. I said can you make this really simple as an exchange? He said give me a moment. He came back and said all done - I can drop off my old earphones in store and pick up the new ones tomorrow. They even let me off the extra tenner I would have had to pay as they had stopped doing the earphones I had. So, all I'd like to say is thank you Mr Lewis. Good staff. Moreover, you just got my loyalty and business for a tenner. Well done!

Was served by a lovely woman named Mahsa on the Origins counter and her customer service skills was 10/10. She was so helpful and so kind and the way she listened and cared for me as a customer is something we rarely see nowadays, she deserves a lot of praise!!!

My husband and I booked two 90min sessions with nursery advisor, Jenny, as we are preparing for our first baby. We were really impressed with how Jenny was able to guide us through a range of prams, making recommendations based on our needs and budget and being patient with us as we tried to open and close each one. Our second appointment was focused on car seats and again she showed really good knowledge of what was available, and also highlighted safety at every stage. I returned on my own a few weeks later to ask Jenny to help me confirm that the car seat model we chose will fit our car. Her colleague Lorraine joined us in the car park, and together they did an excellent job helping me through this. My husband and I started out feeling overwhelmed by how much we need to learn about prams, car seats etc but Jenny (and later Lorraine too) really helped break it down for us and we’re really grateful for that!

A great experience at the Highcross Store on Saturday! My fiance and I went to the fabric section to find fabric by the roll for chair sashes and the service was brilliant. Stefan was friendly and his product knowledge was incredible. He guided us through measurements, fabric properties and also gave us advice on the best tools for cutting a particular fabric. If the company offers bonuses for great employee reviews, I'd really like for Stefan to receive something. He deserves it.

John Lewis is a lovely place to shop they have some beautiful things in there and always top quality. I bought a television that comes with a 5 year warranty as standard you don't get that in many shops . There's always something for everyone there. Highly recommended.

We were served by Santana at the perfumery today & we have to say how amazing he was. Customer service- 10/10, knowledge on perfumes- 10/10, upselling 10/10! Not many stores I can enter to list perfumes already in my cupboard and for someone to recommend new ones along similar lines! It was so refreshing to see someone passionate about their role. His energy was immaculate & surely deserves a promotion/raise/bonus! Well done Santana, you really did make a difference to our shopping experience today x

Very good department store with easy car parking. Christmas displays look great. We had a very nice lunch in the restaurant. Architecturally looks good. Very conveniently situated at the end of the Highcross Centre near the cinema etc

Spacious store, well presented. Popped into the cafe for a drink and ended up having lunch. Good choice of toasties or hot food and a nice selection of cake. My friend had to order her decaf coffee on the middle station and collect it from the back station so maybe they could have decaf options on all stations. Other than that it was a good experience.

Amazing deals and they now have an own brand named "anyday". Much more affordable. Can find everything under one roof. The app allows you to save your receipts which helps with electrical and returns. The cafe is very nice. Good for uni students to have a coffee and do work.

The young team in the Electricals dept were fantastic. We decided to purchase a flat screen TV. The item was on sale so there were complications with storage delivery etc. The entire team including customer service members were excellent. They worked together as a team to solve each problem. And what is more surprising is that some of the team only work part time. If you are either John Lewis management or their overall manager, this team should be highly commended. Very impressed!

I was excited when I entered John Lewis they have everything it sure an amazing feeling and experience.

This sad offering cost me over ten pounds, more fool me I bought one for me and one for the wife. Not to mention the £2,75p children's toastie which was one slice of bread with cheese and ham. I can highly recommend avoiding the cafe for lunch. Not sure what the cakes are like but the drinks weren't upto much either. £30 and I've never been so disappointed. Just goes to show John Lewis doesn't always mean quality. The staff in the serving area were a whirlwind of disorganisation too. Maybe they were just having an off day! The fish and chips tasted of grease and nothing more.

Many types of product and good place to visit. There are many sections such as kitchenware, electronics, clothing, make-up products. It is possible to find various famous brands. There are prices in various ranges. Generally, it can be said to be not student friendly.