1/5 Kim G. 2 years ago on Google
Horrible.
Deserves
0
stars.
My
family
is
on
a
bucket
list
16
day
road
trip
tour
of
Wisconsin
Dells,
Badlands,
Mount
Rushmore,
Cody,
Yellowstone,
Grand
Tetons...
Cheyenne
was
to
be
our
last
stop.
Being
a
bit
of
a
history
buff,
it
was
one
I
was
looking
very
forward
to.
This
whole
trip
has
been
amazing.
Only
had
a
half-day
to
spend
in
Cheyenne
so
I
booked
a
90
min
Trolley
Tour,
4.5
months
ago.
Figured
that
would
give
us
some
history
and
an
overview
of
the
city.
Arrived
at
the
depot
at
10:35am
for
our
11:00am
tour.
Asked
where
pick
up
was,
where
we
could
park
our
RV,
and
if
they
could
store
our
daughter's
wheelchair.
All
good.
Parked.
Got
the
family.
Dropped
them
at
trolley
stop,
and
returned
to
depot
to
drop
the
wheelchair.
AT
THIS
POINT
the
guy
at
the
counter
asked
when
our
tour
was.
After
I
said
11,
he
informed
me
that
tour
was
canceled,
and
the
next
one
at
1
was
full,
but
he
could
probably
get
us
on
at
3:00!!!!
No
one
bothered
to
tell
me
before
we
drove
450
miles
and
delayed
our
trip
home
and
paid
for
a
campground
in
Cheyenne,
all
so
we
could
take
this
trolley
tour!!!!
We
were
unable
to
stay
as
we
had
another
destination
bought
&
paid
for.
They
did
refund
my
tickets,
but
cost
us
a
great
deal
more
than
the
$48
we
paid
them.
Not
to
mention
all
the
irritation
and
disappointment.
The
guy
informed
me
that
this
happens
often
with
folks
who
book
tickets
in
advance.
I
asked
him
why
they
sell
in
advance
if
that's
the
case.
No
response.
Very
poorly
run
organization.
Very
disappointed.
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