PostalAnnex+ image

PostalAnnex+

Shipping and mailing service Shipping service Packaging supply store Mailing service Passport photo processor Shipping company Notary public Mailbox rental service

👍👍 Pankaj and Chandni Chaganlal are wonderful people and experienced professionals. Their shop is efficiently run with customer service that excels! Our printing and postal needs are multifaceted; Pankaj and Chandni meet those needs every time and provide superior products that we trust and appreciate.... People often mention service, helpful, customer, friendly, business, people, time, store, staff, mail,


Address

750 Otay Lakes Rd, Chula Vista, CA 91910

Website

www.postalannex.com

Contact

(619) 482-0914

Rating on Google Maps

4.70 (56 reviews)

Open on Google Maps

Working Hours

  • Friday: 9:30 AM to 6 PM
  • Saturday: 10 AM to 2 PM
  • Sunday: (Easter), Closed, Hours might differ
  • Monday: 9:30 AM to 6 PM
  • Tuesday: 9:30 AM to 6 PM
  • Wednesday: 9:30 AM to 6 PM
  • Thursday: 9:30 AM to 6 PM

Featured Reviews


Frequently mentioned in reviews: service (33) helpful (17) customer (14) friendly (11) business (10) people (9) time (9) store (9) staff (8) mail (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Kevin K. 4 years ago on Google
    Always very helpful and prompt with service.
    2 people found this review helpful 👍

  • 5/5 John & Kasia P. 3 years ago on Google
    Pankaj and Chandni Chaganlal are wonderful people and experienced professionals. Their shop is efficiently run with customer service that excels! Our printing and postal needs are multifaceted; Pankaj and Chandni meet those needs every time and provide superior products that we trust and appreciate. Each time we visit their shop, we are welcomed like dear friends who are passing through for a visit. Thank you both for your warmth, kindness, attention to detail, and expertise!
    2 people found this review helpful 👍

  • 5/5 Brittany G. 3 years ago on Google
    I am glad I chose this place to receive my mail. Very clean and organized. Every time I come in I am greeted with a warm welcome and helped within a timely manner. Pankaj and Chandni have been the kindest people from day one I always leave their store with a smile on my face.
    2 people found this review helpful 👍

  • 5/5 Monica M. 5 years ago on Google
    I will make a drive to this location because the couple that run this office are so kind and helpful! We’ve always had a wonderful experience. I use them often as I ship frequently. And they are great at keeping my kiddos happy while we wait!
    1 person found this review helpful 👍

  • 5/5 YANI C. 1 year ago on Google
    Excellent customer service!! Went in today for live scans, the staff was friendly and extremely helpful. Thank you!!
    1 person found this review helpful 👍

  • 5/5 Steff W. 11 months ago on Google
    the people who work here are so friendly! also very prompt in completing my walk-in live scan fingerprinting.
    1 person found this review helpful 👍

  • 1/5 Doumukai A. 1 year ago on Google
    Rude staff refused to survey me. Told me to never come back. Just needed a signature verification on a will for my father to adjust after my mom's death. He lied over the phone when he said he could help and then overstepped his authority when I arrived. My Lawyer advised me not to use him ever again as he didn't know what he was talking about. I suggest you stay away if you need anything but basic services.
    1 person found this review helpful 👍

  • 5/5 BRIAN P. 1 year ago on Google
    Very professional staff! Pedro was very helpful on making sure the copies, fax and mail label were done right! I highly recommend this store! Many items around the store to look at while copy service is being completed!
    1 person found this review helpful 👍

  • 5/5 Bruce N. 2 years ago on Google
    Wow!!!! This Family is the VERY BEST IN THE UNIVERSE! We are so appreciative of their A++++ Customer Service and even most recently helping us with a challenging mailing to Iceland! They even gave us a very sweet Christmas present, they truly score with their professional work that they do for my husband and I!!
    1 person found this review helpful 👍

  • 5/5 Luke W. 3 years ago on Google
    This is by far the best Postal Annex ever. They go above & beyond for me and clients that I have seen them interact with while I was in the store. They take the time to explain everything in detail and provide options. I have used them to send packages, notarize documents, return a U-Haul, and recently got in their store. I love supporting them and supporting small business owners! I can not say enough good things about Chandni and Pankaj.
    1 person found this review helpful 👍

  • 5/5 Melissa S. 2 years ago on Google
    Such personalized and warm service. They are efficient and so pleasant to work with. I always leave their shop with a smile on my face! Superior customer service. I’m so glad they are in my neighborhood.
    1 person found this review helpful 👍

  • 5/5 Rebecca L. 2 years ago on Google
    Best customer service ever! I love going to this PostalAnnex. They are super friendly and helpful. The store is always clean and organized. I used to go here for my shipping needs when I lived right next to it. Now I go a little out of my way because I love the service so much.
    1 person found this review helpful 👍

  • 5/5 Maria B. 6 years ago on Google
    (Translated by Google) The family that attends this business are an example of how to treat the client, they care and help you, thank you for your attention! Successes (Original) La familia que atiende este negocio, son un ejemplo de cómo tratar al cliente, se preocupan y te ayudan, gracias por sus atenciones!! Éxitos
    1 person found this review helpful 👍

  • 5/5 Rachael P. 4 years ago on Google
    Nicest people I have met in a long time. They smile, know everyone by name and are so helpful. I will miss this place! Thank you for being so wonderful! It's always a pleasure to walk through your place of business!
    1 person found this review helpful 👍

  • 5/5 Minerva H. 4 years ago on Google
    Exceptionally nice folks. Always pleaseant, kind, and go the extra mile to provide superior service.
    1 person found this review helpful 👍

  • 5/5 Oscar A. 3 years ago on Google
    Been coming here over a year, always give great customer service, not a single complaint after many visits. They have mostly everything you need for sale at affordable prices .
    1 person found this review helpful 👍

  • 5/5 Cyrill Del Valle C. 4 years ago on Google
    BEST POSTAL ANNEX EVER!!!! The couple who owns the store will handle your every need with the utmost kindness and professionalism.
    1 person found this review helpful 👍

  • 5/5 Stan B. 3 years ago on Google
    The owners and staff are just wonderful. Every time I go there I come out so happy for the service and well as being uplifted emotionally due to their happy attitudes.
    1 person found this review helpful 👍

  • 5/5 Robert S. 5 years ago on Google
    I cannot believe that the negative reviews are true about this PA office in particular. The owners of this office are wonderful people who are most kind and helpful. They have even helped me package and ship items - providing materials and expertly wrapping - even when it meant no income to them.
    1 person found this review helpful 👍

  • 5/5 James H. 4 years ago on Google
    Had to get a passport renewal and they took care of the photos and the shipping process. All I had to do was bring the forms, old passport, and the check and they took care of the rest. Also had other stuff shipped from there as well and the service was always super helpful and friendly. Will continue to take my business there.
    1 person found this review helpful 👍

  • 5/5 Rosa A. 4 years ago on Google
    Excellent service. The staff is very friendly and helpful. I strongly recommend this place.
    1 person found this review helpful 👍

  • 5/5 Carrie B. 11 months ago on Google
    Used for notary services. Great customer service. Very friendly and professional. Will visit again!

  • 5/5 Laura P. 1 year ago on Google
    I absolutely love coming to this Postal Annex+. The customer service is above and beyond! I really appreciate the walking into the kindness that envelops you when you walk in.

  • 1/5 J R. 4 years ago on Google
    How long should someone stand at a counter before being acknowledged? I work retail, so I get being busy, even over whelmed at times. Communication is paramount.

  • 5/5 Dave D. 7 months ago on Google
    Fantastic service! I came for passport photos and to mail my passport renewal. Everyone was extremely kind, helpful and knowledgeable. I was in and out in just a few minutes. I couldn’t even leave the parking lot without sending a great review I’m so happy with my experience.

  • 5/5 peter g. 1 year ago on Google
    I needed to have some documents for a closing notarized and overnighted. They were very thorough and very professional. Unfortunately, FedEx took 5 days to overnight my package. The people at Postal Annex without hesitation told me to come in for a refund of the overnight charge and that they would seek reimbursement from FedEx. Shame on FedEx but a standing ovation for the folks at Postal Annex.

  • 5/5 Grady G. 1 year ago on Google
    Absolutely one of the nicest couple in business today. I’ve lived in this community for a decade and every experience in their store has been an extraordinary customer service experience. They go above and beyond to provide service and greet you by your first name when you walk in the door. This place deserves 6 stars.

  • 5/5 Gustavo David Nieto D' L. 2 years ago on Google
    Super super friendly staff ! I was running late to pickup a package ,it was almost closing time , called in and they told me not to worry,they would wait for me . Thanks for the amazing Christmas present . Amazing customer service !

  • 5/5 Robert L. 4 years ago on Google
    Excellent service. Exceeds expectations in every way. A delight to find good humans running a business that I stumbled on.

  • 5/5 Peter V. 2 years ago on Google
    I've been doing business at this Postal Annex for 7+ years using their mailbox services, postal, and passport services! Absolutely friendly and superb customer service. The family that runs this business treats you like family, too!

  • 5/5 Sonia N. 1 year ago on Google
    Above and beyond customer service, I’ve been here many times and they are nothing but extremely nice and helpful. They are on top of it. I can tell they really care about their job and take pride in it along with their customers. I will always come back here to this location because of them.

  • 5/5 Chris A. 5 years ago on Google
    Incredible service! I'm a customer is their PostScan Mail service and it was been tremendously helpful and at a great price. With this I have a proper mailing address and I receive an email with a scanned image everytime I receive mail, and if necessary I can have letters opened and scanned to me. On visiting the location today for my first pick up the staff (owners I think) were very friendly and helpful. I'm very glad I got this mailing service!

  • 1/5 marlina f. 5 years ago on Google
    So I called and ask if they ship with USPS because I had some prepaid labels for some stuff I needed to ship and they said yes and when I got there they told me they couldn’t give me boxes (by the way they should be free boxes because they are for prior mail) he said if I didn’t ship my items throw them I couldn’t get boxes because boxes where only for costumers when I only needed 2 small boxes and what it bother me more is that I called and I let them know I called and he was like.. oh sorry we can’t! talking in a really rude way and pretty much kicking me out for not planing to use their service... SUPER RUDE PEOPLE!!! Definitely reporting them because I don’t believe they have the right to own free shipping boxes from USPS!!!!

  • 5/5 Taylor H. 2 years ago on Google
    After a bad experience with another location, our visit here was so refreshing. The people working the desk were so kind and actually friendly. Very helpful and efficient as well. Thank you for offering such great customer service!

  • 5/5 Terri S. 5 years ago on Google
    I mail packages from this location all of the time. The customer service is always excellent.

  • 5/5 Anthony H. 8 years ago on Google
    Great service and very professional also no line

  • 5/5 MARANATHA!!! m. 8 years ago on Google
    Excellent service all the time.....congratulations...

  • 5/5 Barbara H. G. 7 years ago on Google
    The couple who own this office are extremely helpful! I go out of my way to use their services. I highly recommend visiting this Postal Annex!

  • 5/5 Paul G. 7 years ago on Google
    The people that run this store are very nice and always helpful, always looking to help you with packing, shopping, notary services, etc. Nice small family-run business, and it feels like that - they care about their customers and the feel of the business.

  • 5/5 Arel Christian T. 6 years ago on Google
    best postal service ever been to. these people are excellent at what they do.

  • 5/5 rudy r. 6 years ago on Google
    Best service ever!

  • 5/5 Donny 6 years ago on Google
    Thanks for the help finding the perfect box.

  • 5/5 David W. 6 years ago on Google
    Extremely friendly and knowledgeable staff!!! Best PostalAnnex in San Diego.

  • 5/5 Bertha G. 5 years ago on Google
    So glad I found you! Absolute best place to buy beads and stones and much more!

  • 5/5 Ken B. 5 years ago on Google
    Great folks who were helpful to me sending the packages off.

  • 2/5 Josh E. 5 years ago on Google
    Male owner was very rude. Drive the extra distance to the actual post office instead.

  • 5/5 Monica R. 3 years ago on Google
    Always excellent service.


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