Horrible return practice. Loved the merchandise but still waiting for my refund 30 days after they received the jewelry from me. You are better off with Amazon Prime. And I am not one of their members.

Wish I had read the reviews before I wasted my money at this joke of a business. They didn’t honor discount I was approved for, & then I only received 2 of the 3 rings I ordered. They refused to reship, refund, or even help with the necessary info I need to file a shipping claim for the missing ring. They claim that your purchase is insured, yet that is sadly NOT true. BUYERS BEWARE! BLUE NILE IS TRUELY VILE.

Purchased a men's wedding band online in comfort fit. The description online stated the platinum ring would weigh 15 grams. The ring I received was not a comfort fit ring, it was not the size I ordered, and when I weighed it on a scientific scale at a science lab it only weighed 8.1 grams. I am extremely dissatisfied with my purchase.

Most Horrible Customer Service I have ever came across ! ONE STAR IS WAAAY TOO GENEROUS . I called in to ask about details and specs of diamonds, so I talk to the "diamonds experts" (they call themselves), like the geniuses from Apple. Let me tell you, they have very little knowledge, but what they have plenty is THE MOST RUDE ATTITUDE and demeanor. They talk over you endlessly without saying anytthing of importance, they don't listen, ...and they hung up on me couple of times. Can you imagine they HANG UP if you don't listen to their stupid lecture!, who needs to be lectured when we want to spend in excess of $ 8000 ?! My husband also called and they mocked him, and when he tried to explain in detail what he wants she rose her voice over my husband's voice to cover him so he had to listen to her about some irrelevant details and excusess,..and then she hang up also. On top of the DEPLORABLE, EXECRABLE customer service, they don't have almost any diamonds in their stock, neither do they have settings, they said it takes more than a month to do it from scratch (delayed time in which they probably use the money to invest ) they also claim that the diamonds you choose is all over the world!..hahaha! ( 5 other websites that i called have all the diamonds on hand and a ring from scratch takes ONE WEEK ),... then as a strategy scheme they point you to the so called signature collection or some other items to make you pay twice the money! Its just ridiculous the way they do business! In closing I encourage every single one of you to come forward and write about their bad experiences here, so we can change this aggressive and rude retail behavior that takes advantage of weak and uninformed consumer !!!

I want to tell everyone to stay away from purchasing from Blue Nile. We are very upset and disappointed with the diamond upgrade process and misleading information Blue Nile customer service department provided. I have made many purchases from Blue Nile in the past and never had a complaint. This experience was a different story. We purchased a diamond upgrade, and unfortunately got Amber U as our contact, she said the diamond was affected by storms but couldn't tell us where or when it would arrive. We waited four more days, until Thursday, for an update and I had to call to get answers. She said the ring was likely to ship on Friday, so at that point, I changed the shipment location from Portland to Bellevue and told Amber about my plans to surprise my wife with the ring. She never mentioned that changing the shipping location would cause the shipment to be delayed. She claimed the system could not calculate the tax properly. Amber made no effort to follow up Friday morning or to pass the order onto someone else to follow up. Amber emailed me on Friday at 4 pm and said the ring will not ship and will not arrive on Saturday. She knew I had plans in place to surprise my wife and I didn’t even want to go home to tell my wife the news. She was heartbroken and we were very upset. We tried to call Amber 3+ times to change the shipping back to Portland and she dodged our calls but replied to an email to us in between our calls asking if we are sure we wanted the shipping switched back to Portland and if next Saturday was okay. We were pissed at this point and called customer service and talked to other rep and asked for a supervisor, none were available of course and requested a call back in the morning. Saturday morning, we didn’t receive a call from a supervisor, so we called and asked for a supervisor but none were available again. Then at around 11am we finally were able to reach a supervisor, Chris K, and got a completely different story that the diamond hadn’t even arrived in Seattle yet. This was all new news to us, Amber mislead me into thinking the ring was done but the system couldn’t calculate tax. Chris didn’t have an answer about why Amber would tell us that and mentioned they would try to compensate us once we pick up the finished ring. Chris followed up with an email stating “I will have all of our leaders' eyes on your order.” And someone will reach out to us on Monday with a status. I never received a call or email from any of the supervisors on Monday and by 5 pm I was so pissed off I called each of them and left them a voicemail asking for status on my order. I also reached out to customer service to see if they could tell me what was going on, and this rep said “if the diamond is coming from India, it could be delayed due to monsoon season” like I care at this moment. About an hour later I finally received a call from Marc, a customer service supervisor, stating the diamond showed up and will be assembled and shipped on Tuesday. I was pleased to receive a call back and asked him to provide an update on Tuesday. At 11 am on Tuesday, I receive an automated email stating the ring wouldn’t ship until Thursday!!!! I was very busy and forwarded the email to Chris and Marc asking for a status and didn’t receive any update. Stewing for 2 hours, I received another automated email confirming the shipping day was Tuesday to arrive on Wednesday. I can’t believe Blue Nile supervisors would not respond to my emails and or give me a call to tell me the first email wasn’t correct and that the ring would ship on Tuesday. It’s no wonder the customer service rep’s support is so bad if their supervisors treat their customers this way. It seems like no one has any compassion for their customers and could care less about making buying a ring a special occasion. Blue Nile has lost a customer for life and I will always tell others how we were misled and mistreated and to not buy from Blue Nile.

Bought an engagement ring for my fiancé and she loves it. The problem I have with Bluenile is that they did not take me serious when I first emailed them. I specifically asked about pricing and also how long it would take to build the ring plus delivery. When they replied I got a sales agent that answered what she could and asked me some questions. The following emails I was dealing with 4 different people within a span of 10 days, and none asked about taking the next step to proceed with the purchase. Terrible sales tactics and service. They almost lost me as a customer because of that. If you do insist on dealing with Bluenile a warning of caution: Number 1. HORRIBLE (!!!) sales/customer service (unless they know you're about to purchase something). Number 2. It takes a long time to receive the ring. (If they tell you 4-6 weeks expect 6-8 weeks just so you're not disappointed and they mess up your proposal date). Number 3. When you see their pictures for reference on how many diamonds you get on the setting (ring), it's not at all the same amount (For example, if your wife has small fingers then less diamonds for you, but if they have large fingers then more diamonds for you) Basically you pay the same amount for less (diamonds on the setting). Two Stars gets them a "but". But they have a huge inventory and the website is easy to use.

Sent in my engagement ring over a month ago for a resize. Spoke to an agent over the phone about it needing to be resized , sent it in....’somehow’ was processed as an exchange. After calling them up and getting assurance that it would be fixed, resized and sent back to me....over a month later, they still have no clue what is going on with my engagement ring. Horrible communication Horrible business practices Do not shop at this company

Ordered a locket around Black Friday. They proceeded to send me a damaged one followed by another damaged one followed by finally an undamaged one but no gift receipt. Have been waiting over a week for gift receipt, now they tell me they can’t send it to me until the 26th which is after Christmas defeating the purpose of me buying this locket as a gift. A gift for my sister in law as this is her first Christmas without her dad who died this summer and the locket has his picture in it. So much for ruining my Christmas surprise for her. Thanks Blue Nike for failing at doing something as simple as emailing a gift receipt. We had been looking at our 10 year anniversary ring at blue nile but now re-evluating that thought. If they can’t provide good customer service on a small item not so sure I would trust them with a 10k ring.

What a joke of a company. They offer free resizing but only within 1/2 of a size... They are telling me I need to completely return and exchange the ring I purchased in order to resize by 1 size. Customer service doesn't care at all that you make a $10k purchase. If I were to wait a few days more I wouldn't have been able to do anything about it. Do not purchase from this company spend more elsewhere to avoid being screwed over. Edit: had to exchange for new ring a 3 weeks later recieved a new ring that's damaged..

I had a great experience the first time I shopped on Blue Nile’s site however, it went downhill from there. I’ve purchased a number of items with this company and spent 10’s of thousands of dollars. The only reason I continued to shop on Blue Nile’s website was that they had pieces that I needed to match and had no other choice. I now feel as though I’m stuck between a rock and a hard place because I started the process with the insurance company (that was offered through them) and I’m just about done. Customer service almost never returns your call and when they do it seems as though you’re a bother. I’ve called and left several messages for individuals with no call back. I’ve asked to speak to manager Dustin with no return call. This is not a pair of shoes, this is a large depreciated investment that costs 10’s of thousands of dollars, why aren’t you valuing your customers. It’s hard enough shopping for jewelry online spending that type of money on pieces that you have never been able to touch. I would recommend you shop elsewhere, somewhere that you can get quality items with great customer service. At this point I truly believe it comes from leadership; too many employees conduct themselves in the same manner for it to be isolated. You will regret shopping here!

Poor repair and cleaning service. They offer repair service and free cleaning on their jewelry. After owning my ring for about 10 years, I finally decided to take them up on the offer. Dropped my ring off on July 21, got an email estimate for repairs and request for permission to proceed with repair on Aug. 10. Confirmed permission to proceed on Aug. 10. Followed up with an email requesting status update on Sept. 3. Made a phone call on Sept. 6 to find out where my ring is. I was told that the repair would not be made until I paid for it. I received no invoice or request with instructions on how to make payment. So almost 2 months later and my ring is still not been repaired. They want me to make payment via credit card over the phone with no invoice. Who pays for repairs before they are done? The whole procedure is unprofessional and lacks security. Like most places, they step up their service for the sale $$$ but seriously lack in maintenance; poor post sale customer satisfaction.

Horrible experience after the purchase. Was told it would only take 2-3 weeks to get the ring resized. After 3 weeks I decided to follow up on where the ring is at. They told me they sat on it for a week before sending it to the vendor to get it resized. Apparently they don't have jewelers in house that can do this. So now I'm being told 4-6 weeks. The part that gets me upset is no communication from them about it taking longer. That's a lot of money just out there floating around. Do yourself a favor and shop at a place that has a jeweler in house.

Such a frustrating experience with Blue Nile. Ordered a bracelet for my fiancee with our daughters birthstone. Broke in the first week after I noticed it wasn't the quality I was expecting out of the box (not cheap, either). Customer service ran me in circles, had me send it back with the expectation of a replacement. A month later I called to get a status update and the gentleman said it was just getting in to be repaired. One month no communication, then instead of a replacement I was informed it would be another 15 days for repair. 45 days. I received it back, and it broke again in the exact same place after a week and a half of her wearing it daily. I hesitate to say this was total junk because I think I may have gotten a lemon, but the experience is/was so bad that I'll never be ordering from Blue Nile again. Have asked for a full refund, and I suspect it will be met with resistance. Update 12/13/21: company sent me a replacement after posting.

I had a terrible experience with Blue Nile, specifically the ring sizing. The showroom doesn’t communicate effectively with the jewelers, my wife was with out her engagement ring for 6 months in the first year due to reviews by their “experts” and resized 4 times, never correctly, leading to metal loss (platinum). It was a disaster. You can buy the rock there at competitive prices (not even great prices), but I wouldn’t buy their jewelry. Buy the rock and have a jeweler set it.

I have contacted customer service via email and chat multiple times. My emails don’t get a response and the agents assisting me in the chat have not adequately answered my question. I have a ring that I really like from BN and want to find a match that fits from them also but based on my customer experience we bought a ring elsewhere.

(Translated by Google) Excellent attention; Even if I am from another country. The delivery was as stated, I was given a way to see the delivery status of my order through the fedex website. I was attended to even in the slightest doubt in a gentle way. I highly recommend it. I am from Mexico and I am very comfortable with the product. (Original) Excelente atención; aun siendo yo de otro país. La entrega fue tal y como se dijo, se me dio una forma para ver el estado de entrega de mi pedido por la pagina de Internet de fedex. Fui Atendido aun en las mas mínimas dudas de una manera gentil. La recomiendo ampliamente. Soy de México y estoy muy agusto con el producto.

There must be a bug on the website when you enter your shopping address. The website keeps suggest me to update my address to a WRONG address and I kept changing it back to the correct one. But in the last process it goes back to the WRONG address again. Blue Nile, how can I give my money to you and receive my item if you don't allow me to enter my correct address? I've been using this address for 3 years and never have any issue.

i purchased a pair of vvs diamonds with serial numbers scribe into it from here a while ago. one of the diamonds fell out of the settings. i contacted them to reset the diamond in a new setting. shipped it to them. they contacted me and told me it wasn't a real diamond. so either they sold me fake diamonds or one of there employees switched the diamond out. such a horrible store. so basically i lost $5000. i sold the other one i had for $1500. this place horrible

Me and my wife bought quite a few pieces of jewelry from your business and the jewelry was beautiful. But one of the earring sets we bought was supposed to be white gold, my mother is allergic to other jewelry material. As soon as she put the earrings in her ear, her ears immediately turned dark red. She took them out, wiped the tips that go in her ear and tried again. Her ears turned dark red again. She ended up not being able to wear the earrings for my wedding, as they were her wedding gift from me and my wife. She had to put her other earrings in. Very disappointing.

My engagement ring and the matching wedding band were both purchased from Blue Nile & we were not at all disappointed! In fact, our expectations were exceeded! The ring and the diamonds are beautiful. The center stone is of high quality and it shows. I had to have the engagement ring sized twice, and now it perfect. They did a fantastic job! Truly a great company who really have made me feel they care about customer satisfaction. All my emails were responded to quickly and all of my questions answered. I have used Blue Nile for other jewelry purchases as well, & have always been satisfied. We will be using Blue Nile again. The quality and service are unmatched.

Purchase was simple and easy. Did the 0 interest credit card and replace engagement ring that was lost. Price is much lower than competition. Ring arrived as promised and exactly when it was supposed to. Wife is super super happy. Ring is perfect!

I love them!!! Not sure who the other lady and hey man talked to but I was very well informed!! They walked me through the website and helped me pick out the right diamond for my ring as well as a matching band!!! With free shipping to!!!! My ring is on its way!!!!! BTW, it won't take weeks lol

I have made several purchases from Blue Nile. I have always been treated with professional courtesy and given sound advice on products. The thousands of dollars I have spent for the products this firm sells have been sound investments as well as bringing happiness to my spouse. They have really fine things that are well crafted. We could not be happier with their products and service

Truly amazing service. I upgraded my husband’s Wedding ring after 18 years and miscalculated the size- also it turned out that he didn’t love what I chose. The customer service representative who helped me was patient, kind and helpful in helping make a new choice and exchange it. The quality of the final product was lovely and gave me confidence to now purchase some diamond pieces from them. Highly recommend.

The most amazing service. My husband bought both my wedding ring and band. I love this company they were so accommodating and easy to work with. Thank you for making my dreams come true ❤️

This is not a retail store. It's the HQ.

Great service and product. Customer service is wonderful. Very helpful.

Poor customer service. Very had to get a hold of a live person. They claim to have 24/7 support, but is a chat center where you spend waiting 5 minutes for someone to respond and then you wait again.

Bad customer service after purchase, contacted several customer support before making purchase yet still not received the promised promotion.

One of my family members works there

I bought a necklace for my niece, and earrings for my mom and sister. Impeccable design and service. Quick delivery, awesome packaging! Really happy with the purchase. Thank you BN!

Looking for an engagement ring? Pay attention to the pricing of diamonds, as the diamonds appear to change prices. Found a newly added diamond I was interested in. The next day it went up about $500. BN, must have similar algorithms to airline websites for their pricing. For diamonds without the 360 view, BN should offer the ability to freeze the price until a buyer can see it. That being said, BN has the best 360 view of a lot of their diamonds. My in person experience at their gallery was also great, looking at different style of bands with an informative attendant.

Bought a necklace from Blue Nile as a Christmas gift because it promised that it would be delivered by Christmas. However, there is still no update on shipping even the day after Christmas even though the item is shipped from Seattle to Seattle.

The Eternity ring I bought looks nice. However, I bought on the assumption I could upgrade for a larger diamond ring later. That option is available at brick and mortar jewelry stores. I was told by Blue Nile, they only offer upgrades on loose diamonds. Who wears loose diamonds? This was my first time trying Blue Nile and wish I had not. I cannot recommend this company. For any future diamond ring purchases, I will go to a jewelry store.

Thank you for hosting us in these uncertain and hopeful times. Delicious and community come to mind.

This was our 3rd purchase over the years, engagement ring, an upgrade on engagement ring and these studs as a gift for my mom. Every purchase was totally hassle free, and they really go out of their way to get you what you want within your budget. I can't wait to come back for my own studs in a bit.

Fabulous selection. Http quality product. Consultative support when you need help!

Not sure where to buy your next piece of jewelry? I highly recommend Blue Nile. Not only are you getting quality diamonds, but you get to choose the one that's right for you based on all of the criteria such as clarity and cost. I think that if you try them you will be so glad you did! My ring is a once in a lifetime purchase and I LOVE IT! I can hardly stop looking at it!

I have ordered at least two beautiful diamond rings from blue nile as well as a beautiful pair of diamond studs. Each experience was simple and customer service was great. Would strongly recommend.

Used for Engagement Ring - perfect! Thank you!

As a small independent diamond dealer many people are buying online for the convenience. Service means everything to the customer.

This was easy to use for my husband when finding my engagement ring. He did not have to hassle with salesman in stores locally. The website helps in detail with how to decipher between diamonds based on clarity, carat, color, cut, shape, certification and quality. When he shopped in store they would not give information about the exact quality of their diamonds. He was able to customize and make his own styled engagement ring. I bought his wedding band in Tungsten like he wanted with a blue accent that I found aesthetically pleasing. And he got my wedding band in platinum and engraved to match my engagement ring.