I went in with a ring that was ruined after less than a week of having the ring. I called the store they said a manager would reach out and that didn’t happen after I went in day 3 of having the ring. I called customer service and went into the store and was told 2 different answer. When I went back to the store to see what they could do a lady told me I had to wait to send it out and see what they would say I left upset because I didn’t want to thing to be fixed I just wanted to return it at that point. I felt as if I was racially profiled for the way I look like I can’t afford anything here. You should never judge someone. I called customer service they told me to go back and talk to someone it is up to the store if I can do a exchange. Which made me ever more mad that it was something that was ruined after only having it for 3 days. I went back and the lady who helped me said I can exchange it I just can’t return it which was fine I just didn’t want the item I had in the first place. The guy who I probably bought it from was nice as well as the last lady. But the original lady just wanted me to leave the store it felt like I was unwelcome. From this experience I will never shop here or tell anyone that they should go there I will stick to other companies who respect there customers and want to help them.

Was 1/2 of the only people in the store. They never greeted me or asked if I needed help. Was given the impression I wasn't welcomed. If you want good customer service try the YSL or Gucci store across the hall.

A better experience on Wednesday, 2/22/23, than a previous experience in this Fendi store in the King of Prussia, PA mall store. I was returning a Black Fendi bag, birthday gift. The larger bag was not in store when my daughter went in to purchase it for me the week before, and it would not have arrived by mail until after my birthday. Because she wanted to surprise me with something at my brunch, she paid for the larger bag but brought the smaller one to the brunch, just to have something to present. The larger bag came in on Tuesday, 2/21, and the store contacted my daughter that it was in. I couldn't make it up to the store in King of Prussia Mall before they closed on Tuesday at 7 p.m. so I drive the 16 miles on Wednesday midday to fo the exchange. The client reps in the store make or break the customer experience, and thankfully, my experience was great because of the team in the store on Wednesday. Thanks, Fendi, for the satisfactory experience in store.

Wonderful service, bought a dog collar, salesman was very nice and easy to talk to, much different than Dallas and Houston, but in a good way!! Will most certainly be back to buy much more, this was just to burn time!!

I had the pleasure of meeting Derick yesterday and even though I was only looking for hats he showed me some other things that were quite nice. His customer service was over the top amazing!. He is so patient and kind and knows his stuff!. Truly made my husband and I feel like royalty. Luxury boutiques need more sale associates like him. I will def be back or keep in touch via text as we were visiting from Maryland. Very happy with my purchase and experience.

My First time to King of Prussia (Fendi) was Awesome!! So many shops, so much to choose from 😊😍 I can't wait to go back❣It's Got to be one of the Biggest Malls (Lots of Stores!!!)

If I could give 0 stars I would. I always go to Louie & gucci. Moneer & Alexis are my favorite. Wanted 2 fendi rings, I live by kop so decided to check them out. They showed me 2 great rings I wanted on display, went to bag the one in the back up, and the other has to be ordered, sure. I get in my car to look at the ring and it’s completely damaged. Jaime, absolutely horrible. Do not recommend, buyer beware and check before you leave or do not go at all.

I love my experience every time I shop with the KOP sales team! They truly make it memorable and know exactly what items to suggest making it a unique experience tailored to my needs. I always look forward to shopping with them!