Arby's image

Arby's

Restaurant Fast food restaurant Meal takeaway Sandwich shop American restaurant Deli

Fast-food chain, known for its roast beef, serving up hot & cold sandwiches, fries & shakes. People often mention cold, chicken, Arby', good, order, fast, beef, time, great,


Address

1801 Genesee St, Utica, NY 13501, United States

Website

locations.arbys.com

Contact

+1 315-724-0768

Price rating

$ $$$

Rating on Google Maps

4.10 (801 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 12 am
  • Saturday: 10 am to 12 am
  • Sunday: 10 am to 12 am
  • Monday: 10 am to 12 am
  • Tuesday: 10 am to 12 am
  • Wednesday: 10 am to 12 am
  • Thursday: 10 am to 12 am

Featured Reviews


Frequently mentioned in reviews: cold (15) chicken (10) Arby' (9) good (7) order (7) fast (6) beef (6) time (6) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Heather M. 2 years ago on Google
    Can be slow in the drive thru (the drive thru could also use a fresh pave) but even when that happens I've never had a bad meal from here! Even on their bad days they make it right and with a smile too. McDonald's across the street is HORRIBLE, which makes Arby's the obvious choice when I pass by.
    1 person found this review helpful 👍

  • 5/5 NIZAR Z. 8 months ago on Google
    My favorite fast food place... I am a roast beef lover
    1 person found this review helpful 👍

  • 4/5 alex t. 7 months ago on Google
    This place is my favorite fast food restaurant, the drinks are creative, tasty and cold. I also love getting the Arby's chicken sandwich, which is the best chicken sandwich in my opinion
    1 person found this review helpful 👍

  • 3/5 Scott L. 11 months ago on Google
    Might need to have a conversation with management on employee development. Very noticeable on the lack of training going on.
    1 person found this review helpful 👍

  • 3/5 Dr.William R Hendricks,jr (. 1 year ago on Google
    The dining area seems to be outdated also the restrooms I'm not very clean although the staff is very nice how much are the time when the food comes out by the time you make it halfway down Genesee Street it's cold food is not bad it's good it's just an execution

  • 3/5 Laura 2 years ago on Google
    good food, my orders are not always correct and i dont notice until i get home that items i paid for are missing. they need to fix their pavement, it wrecks your car. i appreciate they have chocolate milkshakes!

  • 5/5 David T. 2 years ago on Google
    Food was great and I'm not a fan of roast beef really, except at holidays but my fiance loves it there so I gave in... The new cinnamon milkshake was great and the drive thru employee that night was super patient and friendly. Cool Beans 😎

  • 3/5 Prolordn 5 months ago on Google
    The food is good, it’s always been the same but man is it expensive and keeps going up, 2 sandwiches and a curly fry was just under $20… I didn’t want the curly fry after that and the guy who prepared my food had it written on his face that he thinks I’m an idiot, besides the point, it’s not this locations fault. It’s the company as a hole, I could eat 2-3 days on $20 anywhere else 🤷‍♂️ just some information for someone who budgets and buys lunch out.

  • 1/5 Theresa m. 8 months ago on Google
    10/2/23. Its been almost 3 months since last order, which was bad, cold, possibly spoiled. Today was Delivery via door dash due to disability i need delivery. The curly fries were ice cold, the store just opened, they should have been fresh & hot! my gyro had no lettuce, onion, just tomato! My beef & cheddar smelled & tasted off, in the garbage it went. My turnovers were also cold, not warmed. All ridiculous considering store just opened within 30 minutes. They have major quality issues here that have been unresolved for over 6 months now. The owner needs to wake up & take control of his store, the employees & cold food, this is just unacceptable. 7/10/23 update deserves zero stars I contacted guest support as advised. Today I decided to try arby's again. Well it was as bad if not worse than 3 weeks ago. 2 beef & cheddar were stone cold, no warmth at all. Buns smelled weird & were cold as well. Fries again cold. I'm not sure what has happened but arbys used to serve hot food. Especially important when it's delivery. But your workers do not care about any of this as is evident by the disgusting food they are sending out. Owner seriously needs to get informed & fire these lazy, ignorant non working individuals. $30 for food I literally threw in the garbage, as I was afraid I'd get sick. No excuse can justify this arby's. because it's delivery your workers do not care, why?? Because they do not have to make the situation right. Door dash does, & they only credit occasionally. So it's the customer who loses out all the way around. Sorry but a free sandwich coupon will not make this situation right or better. Keep up this kind of customer service & you will lose customers guaranteed. Do better!!!!! Everything was completely cold & gross! Waygu Burger was just thrown together, hope I don't get sick as it was not even warm, fries disgusting, cold, hard not worth eating. Cheese sauce was cold. Who is working today? Fire them, as they do not care about customs or Arby's. No excuses, My God this was just terrible. Buffalo Chicken Slider is so tiny worth maybe $1. Not $2.59, what a joke!! This was a delivery via door dash. If I could of got to restaurant myself, I would have returned all of it. They absolutely do not care at all about customs who order delivery. Wake up Arby's. This is a large portion of your business!! DO BETTER ARBY'S. WERE IS OWNER, you need to observe employees better...

  • 5/5 Jason K. 1 year ago on Google
    I hadn't eaten at an Arby's since 2015, and I have to say the food is just as good as I remember. They have a great selection, and prices are decent.

  • 4/5 Aaron S. 1 year ago on Google
    Long wait time but that's rather common since it is the only Arby's in the area and really could use a make over in the drive-thru area. Wish we had more locations. I like the food though the consistency of the quality isn't the best it is usually better than other fast food places. There shakes are the best out of the major fast food chains in the area.

  • 5/5 Bonnie E. 11 months ago on Google
    I got the Lamb Gyro, curly fries, and Orange Cream Milkshake. So yummy

  • 5/5 David L. 11 months ago on Google
    The food is always great the service is phenomenal and it's nice to see the manager on siteh if you have any

  • 5/5 MTA A. 11 months ago on Google
    Good Food I order the Spicy Chicken Sandwich Was bussing at hell Really Good :yummy: I hope Owner See This Best Place Ever Just To Good! Cant Stop Eating Is To Good Oh yes Thanks Owner For My Reply I sent my all my friends to pay for people food soon thanks!!!!!!!!!

  • 1/5 lori s. 10 months ago on Google
    My daughter and I ordered the chicken salad. She really liked it so we both ordered it. I took two bites and she took one saying it did not taste right. I did not think it did either. I thought they used some dressing beside mayo. I returned both of them. Told them we could not eat and we both felt sick. They returned the sandwiches but nothing else. We left without eating anything. We think that it was very old. I got sick and my daughter also did not feel well

  • 1/5 Daryl L. 2 years ago on Google
    I waited 20 minutes for 2 cold chicken sandwiches and 4 beef and cheddars. It felt like the owner was serving me didn't want to waste cold chicken and save a punny on cheese.. It will be a long time before I go back there again

  • 4/5 K S. 4 years ago on Google
    Yummy! One of the only Arby's in the area. They're never too busy and the food is always fresh and fast. The inside could use some updating but that doesn't effect the food quality. The employees are always nice. ☺️

  • 1/5 Joel L. 6 years ago on Google
    From she could not u understand my order. Then struggled with next persons order. Asked my name for the order told het 3 times Joel but yet she loaded my order as Jorge . Then 9 min wait for 4 sliders in an empty and dirty store. The food finally come out and it's cold and the turkey is spoiled ! Girls said bathroom was dirty with sticky floor.

  • 3/5 Heather R. 1 year ago on Google
    First time there I ordered original chicken sandwich..it was amazing!! Second time I ordered the same thing and after 15 minutes of waiting I got a raw chicken..

  • 4/5 Dee G. 1 year ago on Google
    After 30+yrs I finally went to Arby's and got fresh chicken nuggets and they were actually real chicken. And better than Popeyes chicken nuggets when you get them fresh. Popeyes are so much smaller.

  • 3/5 Gregg L. 1 year ago on Google
    It's fast food you know what you are getting, they forgot my fries and I was already driving and did not go back. The roast beef was cooked right and had good flavor will probably go back

  • 5/5 Julianne B. 1 year ago on Google
    Only place to get awesome curly fries. Staff is great and food is always good

  • 5/5 Pamela C. 1 year ago on Google
    The new pork rib sandwich is great. Have had 2 in 2 days. Hope they keep it on the menu!!

  • 5/5 yvonne R. 2 years ago on Google
    Love Arby's there service is outstanding. Very polite and accurate. The food always clean and the restaurant always clean.

  • 1/5 Dominic C. 2 years ago on Google
    Amazingly incompetent staff. Truly amazing they were able to assemble such a horrible group of people under one roof. Would bet good money the manager can’t count.

  • 4/5 Mitch H. 2 years ago on Google
    Great Selection & Service... Now the Drive Thru / Parking Lot .. Needs a Completely New ( not filled & patched ) Everything !! It's Aweful !!


Call +1 315-724-0768 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Kerbside pickup

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