1/5 Vicente MIQUEL C. 2 years ago on Google
(Translated
by
Google)
I
made
an
appointment
at
the
dermatologist
specialist
a
month
in
advance,
indicating
that
I
am
from
Adeslas
senior,
after
my
advisor
authorized
the
consultation.
It
is
the
first
visit
to
this
clinic
and
the
receptionist
tells
me
that
one
of
the
three
dermatologists
had
requested
the
services
with
Dr.
Andrea
and
that
she
could
not
provide
me
with
the
service
because
she
does
not
enter
my
medical
list,
which
is
not
the
case
because
I
did
not
choose
her
but
it
was
assigned
by
the
receptionist
that
on
the
day
I
called.
Make
an
appointment
for
another
doctor
again.
I
have
come
from
Tarragona
on
purpose,
but
if
I
pay
85
euros,
he
will
attend
me
today.
Sultry.
I
ask
them
for
the
complaint
form,
they
take
me
to
a
room
so
that
I
don't
bother
the
reception
and
the
receptionist
enters
and
indicates
that
the
director
of
the
clinic
indicates
that
they
will
attend
to
me.
The
Dr.
attends
me
normally,
one
hour
after
my
appointment.
Zero
appointment
service
people
and
zero
empathy
receptionists
only
reacted
to
the
claim
sheet
complaint
(Original)
Pedí
cita
en
el
especialista
dermatologo
con
un
mes
de
antelación,
indicando
que
soy
de
Adeslas
senior,
después
que
mi
asesor
autorizara
la
consulta.
Es
la
primera
visita
a
esta
clínica
y
me
dice
la
recepcionista
que
justo
de
los
tres
dermatologos
había
solicitado
los
servicios
con
la
Dra
Andrea
y
que
no
podía
prestarme
el
servicio
porque
no
entra
en
mi
cuadro
médico,
cosa
que
no
es
así
pues
no
la
elegí
sino
que
la
asignó
la
recepcionista
que
en
el
día
que
llamé.
Que
vuelva
a
pedir
cita
para
otro
médico.
He
venido
desde
Tarragona
adrede,
pero
que
si
pago
85
euros
me
atiende
hoy.
Bochornoso.
Les
pido
la
hoja
de
reclamaciones,
me
pasan
a
una
sala
para
que
no
molestase
en
la
recepción
y
entra
la
recepcionista
e
indica
que
el
director
de
la
clinica
indica
que
sí
me
van
a
atender.
La
Dra.me
atiende
con
normalidad,
una
hora
después
de
mi
cita.
Las
personas
de
atención
de
citas
cero
y
las
recepcionistas
empatia
cero,
solo
reaccionaron
ante
la
denuncia
hoja
de
reclamaciones
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