Esta clínica tiene personas en recepción con poca profesionalidad hoy es la senda vez que voy con cita y no me atienden, la primera cita me la dieron para el día 5 de mayo a las 19:40 llego media hora antes y la persona que esta en recepción me dice que llego tarde que la cita en el ordenador le aparece a las 18:40 , cuando me habían dado a las 19:40 con lo cual no me atienden y me dan cita para el día 13 de mayo a las 10 de la mañana , llego y me dice la persona que esta en recepción que ellos hoy no tiene medico para la especialidad que yo quería. Pido permiso en el trabajo las dos veces y hoy mi jefe se ríe de mi por que no se lo cree. Es humillante la profesionalidad de estas persona. No pienso ir mas

Regalé a mi madre una hora de fisioterapia e indiqué expresamente que quería que fuera una mujer para que mi madre no se sintiera incómoda. Me aseguraron que no había problema puesto que en ese momento sólo había 2 chicas. Además de que me cambiaron la cita ellos porque por lo visto no iba a estar finalmente el día elegido, nuestra sorpresa fue cuando quién le atendió fue un chico y por no perder la cita accedió. Cuando he llamado para decirles que no me parece correcto, la respuesta de la señorita ha sido que yo debería haber dicho que lo apuntaran. Yo ya lo indiqué, obviamente el error es de la persona que no tomó nota. El colmo es que no hagan bien su trabajo y le echen la culpa al cliente. No lo recomiendo.

(Translated by Google) I am exhausted from asking for the invoice for my insurance reimbursement after each visit with my specialist. It is a real anguish and overwhelm, I have to continually claim it so that they will listen to me and send it to me. I do not understand why at the time of payment at the box, they cannot do it to me, it is totally absurd. According to what I am told, it is the fault of the management, which is inefficient. For this reason alone, I would like to stop visiting. I do not recommend it. (Original) Estoy agotado de pedir la factura para reembolso de mi seguro después de cada visita con mi especialista. Es una verdadera angustia y agobio, he de reclamarla continuamente para que me hagan caso y me la envíen. No entiendo porqué en el momento del pago en la caja, no me la puedan hacer, es totalmente absurdo. Según me indican es culpa de la gerencia, que es ineficiente. Sólo por esto quisiera dejar de ir a las visitas. No lo recomiendo.

I loved the clinic because Quique and Celia were very good at podiatry. Unfortunately I went last week (no one was working anymore, so I was treated by another girl who did not use a spray with anesthesia or a mask, while she was apparently sick because she coughed a lot) and my evolution was worse, the infection in my nail got worse. to the point of having to go to another emergency clinic after 4 days where they removed a very deep piece of spicule that was stuck. It is no longer because of the money it cost me, but because of the mistrust that makes me not return.

(Translated by Google) A complete disaster. To which I went first I arrived at psychiatry where they did not listen to me or respect me and they also told me that they did not do the evaluation that I was looking for and they sent me to neurology. That's waiting a couple of weeks for the next appointment just because they didn't know how to send me to the right department in the first place. I finally get to neurology and the neurologist tells me that he still doesn't do the evaluation I'm looking for, that it's in psychology. Still the neurologist starts asking me about my medical history, treatments I'm taking, and starts taking notes and making comments about my health that I didn't ask for. Eventually I interrupt him and tell him that if there is someone in the center who can give me the evaluation I'm looking for, I'd rather go there than chat with him. He laughs and lets me go. In the end I decided not to continue with this center and I will look for another place to have the evaluation I am looking for since they are two doctors who disrespect me, and a center that does not know where or who does what. Total disorganization and no professionalism. If I could ask my insurance not to pay them I would as they have not provided me with any useful services. (Original) Un desastre total. A lo que fui primero llegué a psiquiatría donde no me escucharon ni me respetaron y además me dijeron que no hacen la evaluación que yo buscaba y me mandaron con neurología. Eso es esperar un par de semanas a las siguiente cita solo porque no supieron mandarme al departamento adecuado desde el inicio. Llego por fin a neurología y me dice el neurólogo que igual no hace la evaluación que yo busco, que eso es en psicología. Aún así el neurólogo me empieza a preguntar sobre mi historial médico, tratamientos que estoy tomando, y comienza a tomar notas y hacer comentarios sobre mi salud que no he solicitado. Eventualmente lo interrumpo y le digo que si hay alguien en el centro que me puede hacer la evaluación que busco prefiero ir ahí que estar charlando con él. Se ríe y me deja ir. Al final decidí no seguir con este centro y buscaré otro lugar para hacerme la evaluación que busco ya que son dos médicos que me faltan el respeto, y un centro que no sabe ni dónde ni quién hace qué. Total desorganización y nada de profesionalidad. Si pudiera pedirle a mi seguro que no les pagara lo haría ya que no me han dado ningún servicio útil.

The DIANA physio thing cries out to heaven. Yesterday I had a session with her at 12:30, to which I arrived 6 minutes late. He told me "since you are late, we will give a 20 minute session and not half an hour" I saw it well. We all like to have our punctuality respected. He then told me: in these 20 minutes I will only give you an electrical machine, and I told him that I preferred a manual machine since we had little time. HE REFUSED. Well, out of pride I suppose, he reduced the time of the machine, giving me only 10 minutes of session. At 12:53 he comes in and tells me "we're done" WHAT A LACK OF RESPECT So considerate of punctuality, she does not respect the time she owes her patients. I have never seen such an unprofessional gesture. The clinic has very good services to have someone so incompetent. How annoying that my usual physio wasn't there, because Diana, without a doubt, doesn't deserve to be in that position.

Encantada con mi fisio Lucía, tengo Espondilitis Anquilosante, después de varios fisios es la primera que sabe como puedo mejorar, aparte de buena profesional muy simpática y atenta las chicas de recepción también muy amables y profesionales.

(Translated by Google) I am very happy with the treatment received by the Rheumatologist Roxana Gonzalez. Also the people at the reception are very friendly. I will definitely return to the Clinic. (Original) Estoy muy contenta con el trato recibido por parte de la Reumatologa Roxana Gonzalez. También las personas de recepción son muy amables. Sin duda volveré a la Clínica.

Highly recommended. Excellent clinic, helpful staff, reception works quickly, writes, calls back and reminds of the appointment with the doctor. Great professional and wonderful doctor Francisco Aduna relieved acute pain and saved my tooth, which had been in severe pain for more than a week. Excellent equipment, painless root removal procedure and adequate price. Thank you 😊 I wish all the best to all the staff and administrators.

Estuve en esta clínica hace 1 mes poniéndome botox con la Dra Zuckra, a priori parece súper profesional, pero a los pocos días d e ponerme el botox observo q mis cejas están mucho más caídas que antes y le mando foto y le escribo, su respuesta es que me espere al mes q se siente el producto y me verán. No es la primera vez q me pongo botox y jamás se me quedaron las cejas así, es más en todos los sitios el retoque es gratuito .Al mes le escribo y ni ella se molesta en cnt , es su secretaria, me dice que le mande vídeo y me cnt q lo ve perfecto y que no me va a poner retoque, vamos un trabajo nefasto y falta de profesionalidad por su parte, como profesional , si yo no me veo bien , ya que soy la que paga , debería haberme dado una solucion envede darme largas como a echo , en fin , procederá a la correspondiente reclamación, no la recomiendo para nada, es una saca dineros

(Translated by Google) I went to the podiatrist on Thursday and had to come back in the afternoon because it was still hurting. On Friday I took the dressing off and it was all oozing. And since they are closed in the afternoon, I called today, Monday. After a thousand calls because they don't pick me up they tell me that they can't pick me up until next Thursday. I tell him that I have an infection and in fact I am pregnant that I don't care if it is the same or another podiatrist but I need to be seen and they tell me that everything is full in the schedules of the other podiatrists. I am very upset because they leave a pregnant woman with a foot infection and remain so calm... (Original) Fui el jueves al podólogo y tuve que volver por la tarde porque me seguía doliendo. El viernes me quite el apósito y lo tenía todo supurando. Y como tienen cerrado por la tarde he llamado hoy lunes. Después de mil llamadas porque no me lo cogen me dicen que hasta el próximo jueves no me pueden coger. Le digo que tengo una infección y de hecho estoy embarazada que me da igual que sea el mismo u otro podólogo pero necesito que me lo vean y me dicen que está todo lleno en las agendas de los otros podólogos. Estoy muy disgustada porque dejan a una embarazada con una infección en el pié y se quedan tan tranquilos...

Good afternoon. I'm having two treatments, one to remove spots from my face, and after the first session it already looks perfect. The other treatment is oxygen that reduces wrinkles and the contour of the face, with the first session, it has been spectacular. Thank you very much for the attention received, and your professionalism.

I had been wanting to make a visual improvement to my teeth for years and I couldn't be convinced by any treatment they had offered me. I wanted something minimally invasive, and they usually offered me covers. This treatment did not convince me since I did not want to touch my teeth more than necessary and they did not offer me more options. When María Jesús was recommended to me and I started following her on Instagram, I loved the simplicity of explaining the treatment procedure, that it was a quick and non-invasive treatment is what caught my attention the most, and seeing the results of her patients and I loved the naturalness of the final result! It was just what I wanted. So, I contacted her. The estimate was very fast, he answered all my questions and we agreed on appointments to get started quickly. I live abroad and he easily adapted the schedules and appointments, to be able to coordinate round-trip flights on the same day. Super happy with the result and the treatment. I recommend it 100%.

I think that prior appointments should be used to control visits and better optimize the time of both the doctor and the patients. An hour and a half of waiting seems like an absolute lack of respect to me.

Tenía hora a médico general, llevaba media ya esperando y aún quedabas 4 personas delante de mi. Para que dais citas? Y además, entró otra persona sin hora a hablar con el médico y estuvo 20 minutos. Si dais citas es para intentar respetar las horas, si no no deis y funcionáis como urgencias.

Mi reseña es para la recepcionista de la clínica. Me ha ayudado con un problema de mostrándome su profesionalidad. Su trato conmigo como paciente ha sido impecable. Muchas gracias por todo.

(Translated by Google) After 8 years in the company where they are moobing me with prolonged leave, every time I go to the psychiatrist he tells me that what I have to do is go myself. Amazing. (Original) Después de 8 años en la empresa en la que me están haciendo moobing con una baja prolongada, cada vez que voy al psiquiatra me dice que lo que tengo que hacer es irme yo. Increíble.

Easily one of the WORSE medical experiences I’ve had my entire life. I’m Latina. The doctor was racist and she did not stay 5 minutes to see me. I had an open appointment and she didn’t not care to know how I felt and completely unvalidated my medical issues. I will never record anyone to come here unless you want to be treated like they’re doing you a favor, even when you have premium insurance. The name of the doctor is Karla Lopez. Fácilmente una de las PEORES experiencias médicas que he tenido en toda mi vida. Soy latina. La doctora era racista y no se quedó ni 5 minutos para verme. Tenía una cita abierta y a ella no le importaba saber cómo me sentía y anuló por completo mis problemas médicos. Nunca grabaré a nadie para que venga aquí a menos que quieras que te traten como si te estuvieran haciendo un favor, incluso cuando tengas un seguro premium. El number de la doctors es Karla Lopez

Asistimos a la clinica por la psicóloga, que ha sido genial, y quiero Felicitar a las chicas de la recepción, son simpáticas resolutivas y eficaces. Siempre me ayudan con las dudas sobre el seguro, la organización de las citas y una vez hasta un cargador de teléfono personal me prestaron. Sigan así, se valora mucho su atención, y espero que sus jefes y el personal se lo reconozcan

Me he atendido en el area de cosmética y me he ido súper conforme con la atención, me atendieron increíblemente bien y súper profesionales, me han hecho sentir muy cómoda. Las máquinas y el consultorio estaban perfectamente. Altamente recomendado

(Translated by Google) I had an hour at 9.30 for a dental cleaning, but after half an hour of waiting, I asked and the person in charge of doing it was not there that morning! Total disaster and very bad organization. First and last time I go to this clinic. Also in the same room, you wait with people mentioned to do PCR. (Original) Tenía hora a las 9,30 para una limpieza dental, pero a la media hora de espera, he preguntado y la persona encargada de hacérmela no iba esa mañana! Desastre total y muy mala organización. Primera y última vez que voy a esta clínica. Además en la misma sala, esperas con gente citada para hacerse PCR.

(Translated by Google) Punctuality and correct facilities, dermatologist seemed in a hurry, like a visit from the S. Social. I cannot judge whether the treatment is adequate because it was only a few days after the visit. I would have appreciated a more leisurely attention. (Original) Puntualidad e instalaciones correctas, dermatólogo parecía que tenía prisa, como una visita de la S. Social. No puedo juzgar si el tratamiento es el adecuado porque hace muy pocos días de la visita. Hubiera agradecido una atención más pausada.

(Translated by Google) I put a single star ... Not because of the doctors .. But because they strabited my medical card and I have to call DKV so they can send me one .. Which had to be them .. Since they told me they know occupied (Original) Yo pongo una sola estrella... No por los médicos.. Pero si porque me estrabiaron la tarjeta médica y tengo que llamar a DKV para que me manden una.. Cosa que tenía que ser ellos.. Ya que me dijeron que ellos se ocupaban

(Translated by Google) Exceptional treatment of the patient by the rheumatologist, Dra. Roxana Gonzalez. Great professional. (Original) Trato excepcional al paciente por parte de la reumatologa, Dra. Roxana Gonzalez. Gran profesional.

Bad attention! I have called several times they answer and hang up or tell you to wait and don't speak to you until they hang up again!

After 4 months waiting for a medical visit, they called me the week before to reschedule the appointment. They had already done this on the previous occasions when I had gone to the clinic, always. What has changed this time is that, after giving me a new date, they told me that I also had to pay for the consultation because the doctor was no longer going to work with insurance. When I have spoiled the way they do things and the fact of notifying me after so much time and with such short notice, they have tried to justify themselves by saying that they had already informed me of this by phone, which is totally false. If that had been the case, I would have looked for an alternative a long time ago. It is the first negative review I have ever given, but I find them very unprofessional and highly unrecommended.

We called to make an appointment for pulmonology, for an 8-month-old baby, and he told us there was no problem, he even consulted with the doctor. Well, today, one hour before the appointment, he calls us and tells us that they have made a mistake, that the pulmonologist does not see babies. So we have been two weeks late in treatment and both of us missed the day at work.

The management of appointments in some specialties leaves much to be desired. I made an appointment to see rheumatology and they told me that it was urgent and requested tests, the next visit was only possible in 2 months and a week. When this date is approaching, they call to delay it for another week and later, they call to postpone it for another 3 months. I had to give up and look for another place because the tests requested lost their validity. You should not play like this with patients and their needs.

(Translated by Google) The attention of the reception girls is exceptional. I want to make special mention of a psychologist named Javier, the truth is that I hope there are professionals like him. He is helping me a lot and you can tell he likes his job. (Original) La atención de las chicas de recepción es excepcional. Quiero hacer mención especial a un psicólogo que se llama Javier, la verdad que ojala que haya profesionales como él. Me está ayudando un montón y se nota que le gusta su trabajo.

(Translated by Google) I congratulate Clínica San Martín for having great professionals. At the reception: Sheyla, Mamen, Paola and Mar, they are very attentive, friendly, kind and competent. As for the physiotherapists: Andrés, Diego and Lucía, to highlight their great professionalism and thank them for their commitment, empathy, punctuality, interest and commitment to improving our health and quality of life. Thank you for your enormous work and dedication, you are the best. (Original) Felicito a Clínica San Martín por contar con grandes profesionales. En recepción: Sheyla, Mamen, Paola y Mar, son muy atentas, simpáticas, amables y competentes. En cuanto a los fisioterapeutas: Andrés, Diego y Lucía, destacar su gran profesionalidad y agradecerles el compromiso, empatía, puntualidad, interés y empeño, en mejorar nuestra salud y calidad de vida. Gracias por vuestro enorme trabajo y dedicación, sois los mejores.

Una vergüenza el servicio de rehabilitación que ofrecen. Por cada fisioterapeuta, hay 4 pacientes a la vez. De 30min que dura la sesión, solo te tratan 5 minutos

(Translated by Google) They don't pick up the phone, or when they pick up, they make you wait with unbearable music for 5 minutes, then hang up. (Original) No cogen el telefono, o cuando cogen, te hacen esperar con una musica insoportable por 5 minutos, para despues colgar.

(Translated by Google) Very friendly staff and very good treatment (Original) Personal muy amable y el trato muy bueno

Fácil conseguir una cita. Atención amable pero deficiente, se olvidaron de darme el volante del seguro para la prueba pedida, único motivo de la consulta.

Fantastic service and care with real concern. I'm an American on holiday and got sick. I called and they gave me appointment the same day. The doctor stayed late after closing to take good care of me. Then walked me to the farmicia afterwards! God bless this clinic!

(Translated by Google) I have been a patient in this Clinic using the Physiotherapy and Rehabilitation service, with MUFACE private insurance, for a radius fracture. And I want to thank the treatment received as well as the attention to both Mamen and my Physiotherapist Lucía, they deserve 5 stars. Thank you very much for your professionalism. (Original) He sido paciente en esta Clíncica haciendo uso del servicio de Fisioterapia y Rehabilitación, con seguro privado MUFACE, por una fractura de radio. Y quiero agradecer el tratamiento recibido así como la atención tanto a Mamen como a mí Fisioterapeuta Lucía, se merecen las 5 estrellas. Muchas Gracias por vuestra profesionalidad.

(Translated by Google) I got the podiatry appointment very quickly and I was attended by Noemi Patiño, a true professional and also super nice. It solved the problem that had been dragging for a long time with just one session. (Original) Obtuve la cita para podología muy rápido y me atendió Noemi Patiño, una profesional de verdad y además susper simpática. Me solucionó el problema que llevaba tiempo arrastrando con tan solo una sesión.

(Translated by Google) I just called to make an appointment with the digestive doctor and they told me that there is no doctor...he has retired...are there no other doctors in the world? Incredible that in the 21st century these things happen. (Original) Acabo de llamar para pedir cita con el médico de digestivo y me dicen que no hay médico...se ha jubilado...¿no hay más médicos en el mundo? Increíble que en el siglo XXI pasen estas cosas.

Everything wonderful

Inadequate treatment of secretaries with patients. low courtesy.

Unfortunately it has been an unpleasant experience with the dental service, the dentist who treated my children did a job that leaves a lot to be desired, almost all the fillings she put in have fallen out, two hours or a few days would pass and they would fall out, We returned to the center and without any problem they “fixed” it but the story repeated itself, it fell out again, I have returned three times for the same tooth, I do not recommend this service unless you want to return again and again. It's a real shame for all the time wasted. Unfortunately, my daughter has lost the tooth from the pulpotomy that the center's dentist performed on her. We had to go quickly to another dentist who had to extract the tooth because the tooth on which the pulpotomy was performed was broken. Unfortunately, it was the last to fall off being made of milk so They had to put a space maintainer on it, which cost me twice as much as what the happy pulpotomy cost me. We returned to the San Martín clinic to tell them what happened and instead of looking for a solution about it, they did nothing, so At least we have obtained claim forms that we will present to the pertinent body.