Let me start off by saying, I am confident about the ability of the doctors here. I do feel that they care about their patients. They are the best I've seen in awhile. One of my family members has had Dr. Bayon, and myself have seen Dr. Yoshisato. They are very passionate and knowledgeable about their work. My complaint is more about the office environment and insurance coverage. As many reviews on the web will note, the wait time for anything here is absurd - it's true. I've also experienced this, having to wait forever on hold (or having my call dropped) to schedule an appointment...and the only availability was several weeks out. I get there, fill out my paperwork, wait to be called into a room, wait more. The receptionist comes in and tells me the doctors are "working on" contracting with the insurance coverage I have. In other words....they don't take it. I say fine, the visit fee is affordable. Get seen by doctor, get a Rx filled for $140 eye drops (which I could probably get a cheap equivalent of at the Dollar Tree, or perhaps Walmart OTC), and go home. Guess what? I looked online, and this has been an insurance problem with doctors everywhere for 2 whole years. Simply put, it's *insurance discrimination* against Blue Cross Pathways PPO. aka Covered California aka ObamaCare. Yes, I'm lazy - I could go get different insurance - but I also have no reason to, as I have no major medical problems and live a modest lifestyle. I get it, it's not an ER - they can take their time - but I've been coming to this place under the impression of convenience, and I clearly misjudged here.

Terrible service, they don't answer the phone, you have to physically drive there to make an appointment, they check you in, you set for 20 minutes in the waiting room, then you sit for 50 minutes or more in the exam room before the doctor comes in. He barely listens to you and he just writes you a prescription and hopes that you go away. Unbelievable! Why are they opened? I have heard stories from others but I have my own experience.

Long wait, but very friendly staff. They have drug advertisement kiosk which constantly runs targeted pharmaceutical ads located in the waiting room, which is kind of rediculous and annoying.

I've been coming here for over 20yrs. Dr.'s Bayon, Yoshisato, GP's are friendly, forthcoming in yr Care and like Dr.Anand, Neurologist shows/tells you what is happening to yr body. Love them & CNA's. As a retired Hospice Aide, that is paramount to me.🧑🏼‍⚕️👨🏽‍⚕️👨🏼‍⚕️💜

I wish they will have someone new in the front desk - either they do not know how to take a message or pass a message. And so argumentative when you ask a simple question in a nice way like "were your phones not working yesterday" - I asked this question when I called and no one picked up - called 5 times on the day in question.

This place doesn’t accept medi-cal!!! They are on the list as accepting this insurance, which is false. Don’t bother calling, the receptionist doesn’t know why they are on the list and doesn’t care to fix the problem.

First and foremost Dr.Bayon is one of the worst doctors I've ever been seen by. He was about and hour late and ignored half of my requests/concerns. His staff isn't much to rave about either. Front desk person got snarky when I tried to dispute a claim. Front desk mislead me into thinking I needed a follow-up phone call for a lab order that I already had the results for and is now trying to charge me $45 for a 2 minute "telehealth appointment" that was completely unnecessary. Will not be going here again.