Featured Reviews


Frequently mentioned in reviews: staff (18) clean (16) Hannah (14) work (13) classes (13) workout (12) great (11) good (11) Love (10) trainer (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Seema l. 2 years ago on Google
    Today is July 20th it’s 8:50 PM just got off the phone with Miss Bri, from Lucille Roberts. Today was My fifth or sixth call in regards to being overcharge for my membership for over a year. I left messages 3 to 4 months ago, hoping that during that time frame the supervisor would contact me. Not one attempt to contact me, As a matter of fact every time I called she was gone or in a meeting all I want to do is get this issue fixed and unfreeze my account. Is that so hard? No. Let’s stop playing games we are too grown for this.
    6 people found this review helpful 👍

  • 1/5 Nicky H. 2 years ago on Google
    This gym is horrible! If you try to cancel no one gets back to you. It’s been a hassle to cancel my membership and all I get told is: “the manager will call you back “ and she never does and she’s never in the office. I called days before to cancel and the annual fee still hit my account and they won’t get back to me. Plus the gym isn’t clean and the machines never work so what’s the point. They promised me a free workout with a personal trainer and that was a lie. No one ever called me to schedule anything. Stay far away from this place! They lie to you and when you try to leave they won’t let you go. I went through this process last year and they still haven’t canceled it. Bunch of liars!!!!!
    5 people found this review helpful 👍

  • 4/5 Maria A. 4 years ago on Google
    I love this location for parking reasons. However, under Lucille Roberts ownership the fees were reasonable and the flexibility of using other gyms didn't require additional fees with the exception of the forest hills gym (parking is scarce there anyway). Regardless if I was in Astoria queens or lower Manhattan, I was able to get a workout without the stress of paying more. Under the new ownership of sports club the fees are higher and additional fees are required to use other gyms. You do have to pay attention to your bank statements as at the year mark if you have a discounted fee (teachers and others get a discount) your fee automatically goes back to the 39.99 basic fee. The management has always been cordial and assisted me with billing issues. (I've read some comments, management isn't responsible for what corporate does.) Three things I'd like to change. This gym has always had issues with the zumba room's music system where it's not functioning properly and the speakers should hang from the ceiling as the volume at floor level irritates our ears. Some of the equipment have ripped or missing padding and after bringing this issue to management nothing has been replaced (again corporate issue). Last, we the members would like cycling to be added (another reason why the no additional fee to use the gyms that have cycling was great), we were told there's no space for it. But the new owners should be able to figure it out based on the fact that our fees are way higher, the option to travel is limited to additional fees, and the amenities have NOT increased.
    4 people found this review helpful 👍

  • 5/5 Desiree G. 9 months ago on Google • 41 reviews
    My daughter introduced me to the Lucille Roberts located in Valley Stream, Long Island as a guest. The facility is equipped with brand new machinery, sanitized wipes, a changing area, lockers bring your own lock, plus a huge workout arobics gym class, but most importantly a genuinely helpful staff. Thank you, I will return as a guest and join to become a member.

  • 3/5 Hazel C. 4 years ago on Google
    The gym is great but I dont understand why there is a male working at a women's gym? I come here specifically because it is a women's gym and I'm sure many other women (of certain religions especially) come here for this sole reason, and it's weird that there is a guy walking around while we work out . The least he can do is stay in the front or something. If this was the case I would've just joined a gym closer to my own home and paid less and travel less.
    3 people found this review helpful 👍

  • 2/5 R D. 1 year ago on Google
    I had canceled my personal training sessions, but because the manager is "the only one who can sign off on that" I got overcharged for 2 additional months after signing cancelation request. Their reasoning was because the manager had to cover at another location. Unacceptable business management and money grabbing methods.
    2 people found this review helpful 👍

  • 5/5 Latte M. 8 years ago on Google
    I am purely rating my favorite TRAINER CHRISTINE. I love how she kicks my ass every single time I take a full class or small group session with her. It is kind of ridiculous how much my own workouts have improved because someone so skilled and carefully considerate is watching and pushing me to challenge myself. And I have tried the others, I personally prefer Christine. She's highly knowledgeable, a bit of a drill sergeant, changes it up constantly and will take individuals seriously if they do the work. The gym itself is as useful as anything else as long as you take advantage of it and the staff as a whole is friendly but personally, I am motivated because I have someone guiding me to be in a constant improving physical condition. Thanks Christine.
    2 people found this review helpful 👍

  • 5/5 Saida K. 7 years ago on Google
    The staff - super sweet & helpful. The facilities, always clean. I've seen the young woman who cleans morning and during the afternoon! The staff goes around picking up things as well. Single level gym but that doesn't mean you can't craft a good workout here. Been a member for two years and counting, the upgrades have been a plus. Bring on more weights/machines!
    2 people found this review helpful 👍

  • 1/5 Vero s. 5 years ago on Google
    Membership increased to $39.00 (NO WARNING) i had to cancel my membership and FOR THAT reason they charged me another $10.00 fee on top of that I was FORCED to stay another 45 days and PAY for it. "NEW members BE AWARE they will increase and debit money from your account without your AUTHORIZATION" god forbid u try to get out.... get ready to pay for that !!!!!!!!
    2 people found this review helpful 👍

  • 5/5 Tehreem K. 1 year ago on Google
    5 stars given for Hannah!!! Hannah is not only very informative but I leave her sessions feeling confident and invigorated; looking forward to an event where I can boast about My PT. Hannah’s compassion, patience and resilience allows you to work out in a comfortable environment, free from any judgement. She goes out her way to address any problems/workout points and works at a pace where you are challenged yet comfortable. I recommend Hannah to anyone whose looking to work out. You won’t regret it. You leave her class not only glowing but also feeling empowered.
    2 people found this review helpful 👍

  • 5/5 Sarah M. 1 year ago on Google
    So many amazing things to say about this gym….love the environment, clean, and such friendly and helpful staff. I’ve had the honor to sign up with the trainer Hannah and she is amazing. I’ve learned so much from her and now I’m super motivated to go to this gym everyday!! 10/10 recommended!!!!!!
    1 person found this review helpful 👍

  • 5/5 nicole m. 1 year ago on Google
    Leaving a review for personal trainer Hannah. Best personal trainer I’ve ever had the privilege to work with. She is a very encouraging and knowledgeable trainer. After an intense workout she will stretch/massage afterwards leaving you with little to no soreness the day after.
    1 person found this review helpful 👍

  • 1/5 Francine M. 4 years ago on Google
    I’m Canceling my Membership Due Too poor Intro and misrepresentation resulting in A Unauthorized Charge To my Checking Account! Very Disturbing and A Complete NO NO !!!! 😎😡
    1 person found this review helpful 👍

  • 5/5 Simone F. 1 year ago on Google
    This review is for Trainer Hannah. She took her time to get to know me.I appreciated that she conducted an assessment of my capabilities prior to preparing the work out. Hannah is professional, knowledgeable, and patient. LR is lucky to have her representing their institution.
    1 person found this review helpful 👍

  • 5/5 Unjoli H. 6 years ago on Google
    Loving this place ❤❤❤ Clean, great teachers , wonderful classes . Friendly employees. ❤❤❤❤
    1 person found this review helpful 👍

  • 5/5 Danielle W. 7 years ago on Google
    This gym by far is the best gym I have ever been to. I originally began as a guest and on my second day I decided to become a member because the gym is absolutely amazing. The staff constantly walk around and clean up, making sure the equipment is in the right spots and that the gym remains clean. The bathrooms are spotless which is amazing because I'm use to dirty and stink gym bathrooms. Saida is absolutely the best! She's extremely helpful, answers my tons of questions and always suggests new workouts for me to try in order to challenge my body. I am officially a member for life !
    1 person found this review helpful 👍

  • 5/5 Althea D. 2 years ago on Google
    Ample parking...tons of machines and friendly staff. Membership is affordable.
    1 person found this review helpful 👍

  • 5/5 Latasha P. 9 months ago on Google • 12 reviews
    Hannah Hannah Hannah my PT. She is the best she knows her stuff, I'm already seeing results and its only been 2 months, each session is different than the last so I'm never bored. She pushes me with a smile on her face I'm wanting to hate her in the moment as we are working out but I can't because she so sweet and I know she's going to get me to reach my fitness goals. 💪🏾💪🏾💪🏾 The icing on the cake is the stretching and massage at the end of your workout I almost fall asleep after.

  • 5/5 Dee A. 11 months ago on Google • 9 reviews
    I just joined this gym a few monthes ago. Its small, but never crowded at all. Friendly people and staff. All the machines are working and variety of lots of exercise bikes, machines etc. I live in Elmont just wish it was closer to me so i can go more

  • 5/5 Ashley A. 5 months ago on Google • 6 reviews
    I have been attending this gym for almost 7 months now and it’s been great for me, especially Ms Lisa’s training groups. She’s done an amazing job getting myself and several other women in shape. Highly recommended

  • 5/5 C S. 6 months ago on Google • 5 reviews
    I Love Miss Lisa's fitness classes. She also has a great meal plan. Each class she does something new. I highly recommend it. Glad I found this Lucille Roberts in Valley Stream.

  • 5/5 Yasmin S. 8 months ago on Google • 4 reviews
    I walked in to this LR location and never looked back. Found myself a really good personal trainer the very first day (Hannah)..more like she found me! She’s an absolute gem to work with. She really makes me look forward to my workout and is always ready to keep me moving and jumping. I am delighted to say I noticed results within 3 months of working out with her and I continue to do so for the time being. The gym is extremely clean and well kept as well. All their staff is super nice and helpful!

  • 5/5 SHERRY F. 9 months ago on Google • 3 reviews
    My review is for personal trainer Hannah. She is patient and very observant. She took the time to get to know me and what really worked for me. She challenged me and I have seen the results. I also have come to enjoy the stretching at the end of each session. Love and appreciate her. She is the best.

  • 5/5 A Google U. 1 year ago on Google
    Just joined a week back. It is the most convenient location for the price and the equipment provided. Recommended!

  • 5/5 liliana c. 4 years ago on Google
    The atmosphere here is great! The staff are so cheerful! The classes give you the support you need to finish your work out strong! Highly recommend this gym! Loyal member here testifying!

  • 5/5 [email protected] F. 3 years ago on Google
    Lucille Roberts gym is very clean and there are more exercise equipments available due to social distancing and Covid You will be tested and interviewed by the staff on your safety and health status Come and get a good safe workout!!

  • 5/5 A Google U. 1 year ago on Google
    This was my first time coming here and it was so fun!! The facility is great, clean, and fun.

  • 1/5 Stephanie M. 1 year ago on Google
    DO NOT JOIN!!! While the gym itself is nice and comfortable atmosphere, I havnt been a member for about 10 years, and every year I find a charge from them and have to dispute it with my credit card company. It’s annoying to be charged for a gym I haven’t even used in over a decade. Very dissatisfied.

  • 5/5 Daniel Lepesh M. 1 year ago on Google
    The workouts are fantastic, but the people keep me coming back. The instructors are super knowledgeable.

  • 4/5 Edith M. 3 years ago on Google
    Good place to work out, but too crowded in my opinion.

  • 4/5 Almanda C. 6 years ago on Google
    Love the classes

  • 4/5 Stacey L. 6 years ago on Google
    Friendly, clean and fun environment to work out in.

  • 5/5 Danielle H. 6 years ago on Google
    Love it clean. Wish one was closer to farmer and Merrick

  • 1/5 Sedia K. 6 years ago on Google
    Limited machines and class options.

  • 4/5 Vetty W. 3 years ago on Google
    The staff is amazing, very personable and friendly, they ensure that ALL members are adhering to the Covid  guidelines. The location is well maintained and always clean; that's an A+ in my book. My disappointment, however are as follows: 1st-  The faucets located in the changing rooms have NO running hot water. 2nd-  For a few weeks there has been NO paper towels and due to the Covid virus all of the dryer are disconnected.

  • 1/5 Stephaney R. 3 years ago on Google
    I emailed Lucile Roberts many times to freeze my account especially because the gym was not open due to COIVD. They charged me in March (when COVID was at its worst and they were closed). They then opened in September without warning (and I mentioned back in March that I’d like my account frozen) and they charged me again. When I asked for reimbursement back they denied it. I will be reporting to the BBB. Also the gym wasn’t clean prior to COVID so I can’t imagine it’s safe to go there now during COVID.

  • 5/5 Jose L. 4 years ago on Google
    Been a member for a little over a month now and I am very happy here. Great pricing and plenty of good workout equipment. The people that go here don’t seem to judge beginners like me or show off.

  • 2/5 Didi C. 4 years ago on Google
    someone knows online class I am paying and n ok I am receiving nothing and n ok I have been told nothing if someone explains to me in Spanish it would be much better

  • 5/5 Antonino A. 3 years ago on Google
    Big fan,Anthony from New York

  • 5/5 Loteta C. 3 years ago on Google
    Great staff.

  • 1/5 Cane Corso SAINT H. 4 years ago on Google
    Way too small and the people that go there are not very friendly or appropriate

  • 5/5 Gerard V. 4 years ago on Google
    Wife loves this place.

  • 5/5 O H. 4 years ago on Google
    Nice

  • 4/5 Jeanelle A. 4 years ago on Google
    Great place to work out. I love the classes and they have lots of machines.

  • 1/5 Me J. 4 years ago on Google
    Horrible customer service. Always charging for services not rendered. The manager Kathy is horrible. Canceling my membership.

  • 5/5 Regina M. 4 years ago on Google
    Very good classes and equipment.

  • 5/5 Sofia R. 5 years ago on Google
    Only woman allowed, clean, good classes (full) good equipment. Love it

  • 5/5 Virginia B. 5 years ago on Google
    The best women gym

  • 5/5 Monique F. 5 years ago on Google
    Love it, great place to Excercise just for women, lots of Excercise classes.

  • 5/5 ELAINE H. 6 years ago on Google
    Good for mind , body, and soul.its the place to go for a good sistrely work out

  • 4/5 Jackie B. 6 years ago on Google
    always crowded and packed.

  • 5/5 Monica H. 6 years ago on Google
    Love the group classes

  • 5/5 Fernande H. 6 years ago on Google
    Small but great staff and classes

  • 5/5 Adel A. 6 years ago on Google
    Love my gym, clean and spacious

  • 5/5 Makeda S. 6 years ago on Google
    Nice staff and a good assortment of workout equipment.

  • 5/5 Veronique D. 6 years ago on Google
    Love Lucille Roberts

  • 5/5 S D. 6 years ago on Google
    Love the people and the staff

  • 4/5 miss .. 5 years ago on Google
    Good gym but staff could be too loud and sometimes rude with an exception of a few.

  • 5/5 Dwainette G. 5 years ago on Google
    I love the space, great staff

  • 5/5 Bernice c. 5 years ago on Google
    I love them here. I usually take the classes and every instructor I take really knows how to give you a good workout and the bathrooms are pretty clean here especially for a busy gym. I love them alot.

  • 5/5 Elizabete S. 5 years ago on Google
    Good environment to keep your body healthy

  • 5/5 Serena O. 5 years ago on Google
    clean, affordable, and great classes too

  • 5/5 Leslie U. 1 year ago on Google • 2 reviews
    After taking a long break from the gym, I was lost as to where to start. If it weren’t for Hannah I would’ve given up again! She is the best PT (and person) I’ve ever met! I always feel like I’m being challenged to better myself because she sees my potential more than I do. She is extremely informative and very patient. Her workouts target my goals and she always makes sure that I’m not pushing over my limit, but at the same time pushing me to my best. She is the greatest and I am super glad that my fitness journey is with her!
    1 person found this review helpful 👍

  • 5/5 Sri L. 1 year ago on Google • 2 reviews
    Leaving a review for trainer Miss LISA at the Valley Stream location. She is one of the best experiences I’ve had to date with personal trainer. Our sessions have been highly effective and it does feel very custom to my abilities and goals. Each session is enjoyable and challenging with new strategic routines. Her group classes are energetic and leaves you with a sense of accomplishment. Lisa’s positive attitude and her genuine interest is very encouraging. Highly recommend for anyone seeking a healthy and effective approach to exercise.

  • 4/5 Karine M. 5 months ago on Google • 2 reviews
    Lucille Roberts in Valley Stream has a good atmosphere, location, team members are welcoming. I highly recommend the one on one introductory training and explanation of machines with Miss Lisa (PT Services) she listened to my concerns educated me on nutrition and recommended a meal plan which is easy to follow!


Open on Google Maps

Trends



Last updated:

Similar Fitness centers nearby

Last updated:
()