1/5 Diane 5 months ago on Google
I
don’t
usually
write
reviews
but
I
am
still
in
shock
at
how
I
was
treated
today.
I
went
in
store
to
pick
up
my
order
of
Small
Batch
dog
food
and
recently
when
I
pick
up
primal
or
small
batch
food
my
ID
and
credit
card
are
checked
as
well.
Well,
today
at
pickup
the
associate
asked
me
for
a
pin
that
was
emailed
to
me.
I
kept
telling
him
that
I
have
no
pin.
He
continued
to
rudely
demand
something
that
I
didn’t
have.
Not
being
sure
of
the
pin,
I
walked
away
as
my
ID
and
card
were
already
checked.
As
I’m
getting
to
the
front
door
the
associate
and
a
blonde
woman
I
assume
is
the
manager
is
chasing
me
and
demanding
me
to
stop.
I
am
in
complete
disbelief
and
told
them
this
is
a
bit
much.
They
told
me
it’s
protocol
to
check
the
email
as
well
because
of
fraud.
This
entire
time
I’m
calm
but
completely
in
shock.
I
show
the
associate
the
email
confirmation
I
received
when
I
made
my
purchase
and
he
allowed
me
to
leave
the
store.
Making
a
scene
in
front
of
other
customers
and
embarrassing
me
is
certainly
not
what
I
expected
when
picking
up
an
order.
Also
had
I
been
asked
for
the
email
confirmation
it
would
be
no
problem
but
I
was
asked
for
a
pin
which
I
didn’t
have.
Since
I
will
no
longer
be
a
customer
I
hope
that
it’s
understood
that
the
point
of
ordering
online
and
picking
up
in
store
is
for
ease
and
convenience.
Additionally,
try
treating
your
customers
with
value
and
not
like
criminals.
