1/5 Lee H. 1 year ago on Google
We
were
about
an
hour
late
arriving
in
Valparaiso
due
to
traffic
delays,
which
meant
we
would
miss
the
check-in
window.
We
got
the
unhelpful
reply
that
check-in
times
were
published
on
the
website,
which
we
knew
full
well,
and
that
our
booking
was
cancelled.
The
hostal
has
no
interest
finding
a
solution
as
to
how
to
get
a
key
to
someone
unexpectedly
delayed.
Literally
left
hanging.
In
all
my
years
of
travel
it's
the
first
time
I've
experienced
this.
Find
another
business
that
stays
open
later
from
which
the
key
can
be
collected
for
example.
With
a
mild
amount
of
effort
we
could
have
found
a
solution,
so
a
bit
disappointing
that
we
were
suddenly
left
to
wonder
the
streets
looking
for
a
new
place
to
stay,
particularly
given
the
city
isn't
exactly
the
safest
at
night.