1/5 Janani P. 6 months ago on Google • 7 reviews
THEFT
FROM
THE
HOTEL
ROOM
BY
HOUSEKEEPING
STAFF
AND
HOTEL
IS
DEFICIENT
IN
PROVIDING
SAFETY
LOCKER.
I
stayed
in
this
hotel
on
October
20th
for
my
relatives
engagement
happened
on
the
same
hotel.
Around
6.30-7.30pm
a
house
keeping
staff
strangely
knocked
the
door
and
asked
if
I
need
room
cleaning..I
clearly
said
not
required
and
closed
the
door..I
left
to
the
engagement
around
7.30pm
and
was
back
at
9.30pm.
Meanwhile
the
same
housekeeping
staff
entered
my
room
after
I
left
and
took
the
money
Rs
8000
from
my
wallet
consisting
Rs
10000
and
left
the
2000
back
in
the
wallet.
Scenes
of
him
entering
my
room
after
I
left
was
recorded
in
the
CCTV
and
was
accepted
by
the
hotel
staff
when
I
confessed.
On
further
interrogation
the
house
keeping
staff
dint
admit
about
the
theft..finally
the
hotel
management
started
negotiating
with
me
to
refund
half
the
amount
ie
Rs
4000..since
I
dint
agree
to
it
they
agreed
to
refund
the
entire
amount
Rs
8000
to
close
the
issue
amicably
and
asked
3-4
days
time
to
refund..I
texted
them
after
5
days
and
there
was
no
reply..on
a
discussion
about
this
with
my
relative(whose
engagement
happened
on
same
day)
I
discovered
that
they
had
also
lost
Rs.37500
from
the
money
bundle
consisting
of
Rs
2
lakh.
I
further
called
up
the
hotel
to
ask
about
the
refund
update
since
there
was
no
reply
from
them
for
my
message.
The
hotel
management
has
decided
not
to
refund
any
amount
is
the
reply
I
got.
1.Being
a
hotel
which
has
a
ball
room
to
host
events
was
deficient
in
having
safety
locker
in
the
room
to
keep
the
valuables
which
paved
way
for
the
housekeeping
staff
to
steal
things
from
the
room.
2.
Housekeeping
staff
are
not
properly
trained
and
entered
the
room
without
my
knowledge
even
after
I
told
him
not
to
clean
up
the
room.(
this
scene
was
clearly
recorded
on
CCTV
and
accepted
by
the
hotel)
3.
Hotel
management
being
very
negligent
says
they
are
not
liable
for
any
theft
happened
in
their
premises
and
diverts
the
issue
by
saying
we
will
provide
the
CCTV
recording
so
that
we
can
file
a
police
complaint
on
our
own
as
they
are
helpless
and
doesn’t
reply
for
any
of
my
messages.
Basically
they
are
just
ignoring
instead
of
solving
the
issue.
SO
THIS
IS
MY
EXPERIENCE
WITH
KAY
EM
SPECTRA.
To
Mr.
Kishore,
This
is
the
reply
to
ur
feedback
reply.
For
ur
kind
information
there
was
no
8-9
members
entering
my
room
no
606
on
the
mentioned
date..before
putting
false
allegation
please
check
the
CCTV..since
it
was
just
the
house
keeping
staff(
Vinod)
entered
my
room
on
the
mentioned
date
and
time
your
hotel
management
agreed
to
refund.
If
it
was
8-9
members
entered
you
all
wouldn’t
have
askd
for
a
written
letter
from
me
to
file
a
police
complaint
on
tat
particular
person..first
of
all
it
it
was
8-9
members
entering
my
room
u
wouldn’t
have
filed
a
police
complaint
and
negotiated
with
me
for
4000
refund..you
would
have
diverted
this
issue
then
and
there..
your
hotel
staff
Mr.
Mohammed
even
told
me
after
the
police
interrogation
that
it
was
just
8000
rs
and
police
can’t
do
anything
regarding
it
and
negotiated
with
me
for
a
partial
refund..your
hotel
is
not
responsible
for
the
personal
belongings..but
ur
hotel
is
responsible
for
the
behaviour
of
house
keeping
staff..and
the
letter
you
mentioned
about
just
a
request
letter
to
look
into
this
issue
and
CCTV..the
gentleman
u
mentioned
here
is
my
uncle
who
also
lost
37500
in
ur
hotel
room
will
definitely
come
and
ask
u
about
the
issue..there’s
nothing
wrong
in
him
showing
my
letter
and
asking
Wat
had
happened..with
my
letter
how
many
ever
ppl
come
to
u
there’s
no
harm..with
my
letter
no
one
can
come
and
ask
you
for
money..you
ppl
wanted
to
divert
this
issue
so
ur
bringing
in
something
else..seems
like
instead
of
helping
out
ur
guest
ur
defending
the
one
who
stole
it
from
the
room..
1 person found this review helpful 👍