I had a traumatic experience yesterday evening at this place. I went for my prenatal ultrasound at 21 weeks. The receptionist was quite nice and welcoming, however the technician had horrible bedside manner. I was quite worried about my baby's health but she was quiet all the time over the 1 hour examination time. Minimal conversation was made to make me comfortable. I was not shown any images during the whole test. The room was cold and was not comfortable to be left belly out for over 1 hour. The worst part was when she started to push really hard against my tummy. When I said it is painful she mentioned that the image is not clear and she needs to get a clear image of baby's head and continued to push really hard. I was quite concerned and asked if it may have any danger for the baby and her response was "I am not the baby, I don't know, I don't think so". I was silently crying from stress during the rest of the procedure but she didn't care or say a word. I have not been able to feel the baby's movements since then. This is my rainbow baby and I have had a high risk and quite difficult pregnancy after couple of miscarriages and have high stress levels during ultrasounds which was clearly not important for the technician. I had some questions about my cervix length to know if it has shortened and the response was I can't give you an answer. Later my husband was allowed into the room for only couple of minutes to see the baby. This was also the first time I could see the baby as well as she never showed me anything or talked to me about what she was doing. I was so stressed out, I cried the whole way back home and also at home. Due to my high risk pregnancy I have been to multiple ultrasounds and never had this much pressure applied on my belly. This was quite an unnecessary traumatic experience.

Nice and kind staff, Clean and convenient place Ultrasonography specialist was very nice and was knowledgeable. Parking lot is paid but there are many free street parking available. The doorman were asking guests to wait outside. Guests were not able to sit in the waiting hall which was disappointing.

The people who work on the phone to book appointments are quiet rude. They dont allow your partner in the room during the whole ultrasound, only in the end. So you are pregnant and want to share that special moment with your partner and you cant. Im only going back there because I already had my previous scan there.

My toes are very sore by the order of the family doctor. Good serving check-up, Waiting time is 30 minutes.

I had a horrible experience at Westcoast Medical Imaging, and had so much anxiety for the 20 week ultrasound and a friend of mine told me about Medray. I called to make an appointment last minute and they had no availability for 7weeks, after hearing my experience the receptionist was extremely sweet, took down all my details and told me to call back the minute they open for any cancellations and got me in within 2 days. They were so amazing from the moment you step into their office and made the experience so easy and exciting for first time parents. There was no wait, the office is clean, rooms were warm, the tech was super kind and they let my husband in for the last 5-10minutes and printed pictures for us to take. I highly highly recommend coming here!!

I wanted to give them a 5 star review, but their outdated and frankly silly and nonsensical COVID policies when it comes to not allowing the spouse in the room for an ultrasound until the very end, robbing couples of that moment of first seeing their child together, prohibited me from doing so. It's 2023, and there's no reason why the spouse can't be present in the exam room for the ultrasound if properly masked, especially since they invite you in to see and discuss after the initial ultrasound is already performed anyways. Other than that, very nice lab, easy access and friendly staff.

My physician sent a req to MedRay for my ultrasound and when I called to schedule an appointment I was informed they could not accommodate me as they're full and will only accept patients who previously had their first ultrasound done there (I was looking to book 4-5 weeks out). Both clerical staff and clerical manager explained that referring offices were made aware of this new rule and they have zero exceptions for this. No where on their website states this new policy. It's disappointing as I was looking forward to booking here as I've only heard positive feedback about this location.

Where do I start? Did 3 ultrasounds in 1 week because they forgot to measure certain parts of the baby!! So I kept getting called to come back for a new ultrasound... In addition, in 2 ultrasound occasions, they said they saw a "finding" and sent me to BC womens hospital for a detailed ultrasound. This happened twice and created a lot of unnecessary anxiety as nothing was detected at the detailed ultrasound. They never told me it was a precaution, rather they said " Your baby has this and that". Never want to come here again. Don't recommend pregnant women to come here.

The front desk lady was very pleasant and friendly, but the X-ray tech on the other hand was very rude and pushy, instead of asking me step back a step he pushed me back and very think said was rude. I have been here about 10 times since it opened and always been treated well, but not this time on December 15 2023 around 3 o'clockish. Would of only given 1 star if the front desk girl wasn't so nice.

The staff were very friendly and I had a fantastic experience with my tech, who was really gentle and understanding. They were also very on time which is a huge plus! Note that the lot is paid parking.

They are very organized and clear in terms of appointments, line ups etc. The front desk was very nice, quick and patient. Tip: Even if you have an appointment, make sure you go in to get a ticket number from the machine. Once your number comes up on the screen, then you can go up to the front desk. The person that did my renal ultrasound was nice and patient as well. Washrooms within the clinic in the hallway (not the one outside the waiting room) are cleaner than the ones in life labs. Overall the space was clean compared to hospitals and the ultrasound technician are able to take their time here instead of being rushed. Highly recommend getting a doctor's referral to MedRay instead of the hospital. Parking: paid parking, make sure to download the app Parkedin for convenience if you don't want the hassle of lining up for the machines.

During these difficult times in healthcare it is a welcome relief to come to MedRay where the staff is kind and professional. Although they are very busy you get in within an acceptable amount of time. This is the location my Dr recommends for x-rays and ultrasounds.

Had one of the best experiences I've ever had in a medical setting. Front desk was warm, welcoming and attentive. My ultrasound tech, I believe her name was Hannah, was very kind and professional, she fully listened to why I was in and made me feel very comfortable. She had great bedside manner for dealing with someone in such a vulnerable position.

I have been this facility since it started its business here in Coquitlam. When I accompanied my mom as an interpreter in x-ray examine room, I have always been allowed to hide away from the X-ray radiation in the little operating room. But not this time. I was not allowed to hide in the little room and forced to be exposed to the x-ray in the very short distance from my mom, the patient. This is a terrible irresponsible behaviour and unprofessional conduct since it put my health at the risk. When I complained about it, the technician said it doesn’t matter. The quality of their technicians becomes poor.

Great facility and great staff, specially Erica who did my ultrasound. She is very knowledgeable and went above and beyond to investigate a concern that Doctor didn’t ask for, but she cared. Best ultrasound experience so far.

Nice and fast facility for imagining inquires. Location is convenient and has pay-parking available. Also there are street parking available in side street if you find it unfair to pay. I think it is! Service was fast and following Covid protocols. You could walk in or book appointment.

We have come here for all of our ultrasounds and x-rays in the past few years. Our appointments have ranged from prenatal and postnatal ultrasounds to most recently, x-rays for random toddler injuries. The staff is polite and they are always quick and efficient. Wait times range from almost immediate (with appointment) to about 30 mins (walk-in) which is amazing considering some of the service you get from other medical service providers such as ERs or blood work clinics. I always leave impressed with how efficient and painless the whole process is.

Worst ultrasound booking experience ever. When my doctor faxed in the dating ultrasound request, I was told that they didn’t have any spot till weeks later, which would be too late for the dating ultrasound. Thus, I was told to call EVERY MORNING at 8am for cancellations. I followed their instruction and called 3 days in a row, and I was always told that there was no cancellations… and i finally asked what I could do if I couldn’t get the dating-ultrasound in time. They told me I could just go anywhere with the requisition form, BUT they never told me I would NOT be able to book my future ultrasound with them if I did not do the dating ultrasound with them in the first place. They don’t sound rude or anything but definitely NOT very helpful ….. this is extremely inconvenient cuz now I have to travel an hour just for the ultrasound instead of 10 minutes … I would like more explanation how the system works ….

Extremely Satisfied! I went for an ultrasound today. The reception ladies were so kind and helpful. The lady who did my ultrasound(I forgot her name) was so sweet and took her time to make sure I'm comfortable with the trans vaginal ultrasound. I came all the way from Burnaby because the brooke diagnostics near me has such a rude staff that left me in tears. I'm so glad that I finally found my go to medical imaging place. I don't mind coming from far away for such amazing customer service!

I had my ultrasound done here on last Saturday, my appointment was 11:30 , I couldn’t believe how fast I was called in after I checked in at front register, the technician was friendly and thoughtful , my first part of that examination was bladder , after she done check my bladder she quickly ask me to empty my bladder ease my uncomfortable from holding urine , the rest part was checking my kidney, we had some dialogue during the whole process, the gel she used for the ultrasound machine was not cold , I remember it felt warm ,I was so relaxed and calm while the whole ultrasound examination.the technician was professional ,great experience! Thanks very much !

I called there on Saturday morning at 8 am for an Ultrasound exam and the assistant who was so nice booked an appointment for 11 am on the same day, I couldn’t believe that fast and easy!! At the office, the assistants were so nice and affable, eventually the technician who was doing the Ultrasound was extremely polite, attentive and professional. So happy for choosing this place.

Been there twice for dating and NT ultrasound. Can’t complain - was seen at my appointment time, the facility was clean and the techs were very professional. Planning to go back for the anatomy scan.

Absolutely unacceptable that they don't allow partners back for fetal ultrasounds save a 2 min "showing" after the pregnant person has gone through the ultrasound alone and then left alone for 15 minutes BELLY OUT on their back while the tech does paperwork and grabs the partner. They're not even reducing covid exposure, but they're keeping pregnant people from being comfortable and supported and denying bonding from partners who wish to be involved in their unborn child's care. Very disappointing.

I do my ultrasound always here…I’ve done one in Burnaby hospital, which is closer to my home. But I still choose this one because technicians are nicer and often more experienced… I got a student technician at the hospital and it felt like forever with my full bladder……

Make sure when you phone in for an appointment that you really got one. I showed up for my appointment after a 3 week wait only to find out that the receptionist had forgotten to book the appointment! Very unprofessional!!! The ultrasound technician was very nice so.

I had a great experience at my ultrasound appointment. The reception area is clean and organized! My apointment was exactly on time. The best part was the ultrasound tech was super nice and caring. She made sure I felt comfortable during the ultrasound. She also took time to show my husband the screen afterwards. Thank you Alberta, you made our experience a very pleasant one! I'll book all my future ultrasound apointments at this location.

Just had a walk in X-ray examination last week. I lost my mobile phone in the X-ray room.When I went back to look for it, they had left it at the reception and pasted a sticker with my information on it, so that I could got my mobile phone back smoothly.Thank them very much they are really nice.

I have been here for 2 ultrasounds and both experiences were amazing. Organized and friendly reception. And both my techs were so sweet and compassionate. I look forward to my next ultrasound!

I went there for my detail ultrasound at my week 19 of pregnancy. Time wise, everything was good and on time. I was so excited that I was going to see my daughter's body parts, like what I had seen on my friend’s ultrasound. The technician was keep telling me “don’t worry” for no reason during her work and that made me worried and stressed, which I was not worried at all at first! When technician finished her scanning and measurements, she turned the LCD to me and said: that circle is her head and that line is her back spine and that’s it! I asked her for more parts like her legs or hands and she said she couldn’t spent whole day to show me everything!! Everything?!! At least one part! That was so disappointing. I will not go there for my next ultrasound:(

This has to be the absolute best place to get your ultrasound done! They're just the most patient, understanding, and excellent people you could hope to find. Had my first US here during the height of COVID and they were top-notch, even in a difficult time. Just booked my second one and they were so sweet and accommodating. I would drive a LONG way to visit this clinic. Cannot recommend them highly enough 😁

Reception staff, very polite. X-ray staff, polite and caring, that was my impression at the time. Been at this location only twice. I was promised the results in about 2-3 days, and that is amazing. Can find free parking on the street if you show up outside the peak hours. They are open late when compared to many other clinics, and that is amazing too, I am thankful that someone is working afternoon shifts for my medical needs! Show a certain attitude and the world will be your mirror....you are not the only one who has body pains and aches, the clinics are there to help you, the healing goes faster whn you show gratitude

Walked in for an Xray mid-afternoon and was taken in pretty much immediately and was done maybe 10 mins later! Staff also were very kind and friendly. Would recommend.

One of the most triggering and taxing experiences of my life. Quite literally the most unprofessional tech ever, and I'm not a person quick to judgement. I've had to go here twice, and had the same man both time in the past 3 months. He was very aggressive with me both times, as well as blunt, cold and unprofessional in every manner. The first time he aggressively grabbed my hand that needed x-raying. Mind you, people that need an X-RAY are normally INJURED. this man was SO ROUGH with my arm it was insane! it hurt a lot, and scared me because I am a very small woman. Second time i had to go it was for my back. he called me in, and very roughly without asking grabbed my hips and thighs around 5 times without asking once. As a woman who has been assulted this was very triggering, and a massively inappropriate move by this tech. then he called me "good girl" which is the nail on the coffin. Don't call me that. I am a grown woman, not your pet. Infuriating, violating, and i left quickly without even my shoes tied crying and shaking violently. Will be filing a complaint as this was wildly inappropriate behavior all around. I never want to return here.