2/5 Bryan S. 2 years ago on Google
We
had
our
daughter's
birthday
party
here
recently.
First,
I
will
say
all
the
kids
had
fun,
and
that
the
layout
and
climbing
walls
available
were
challenging
and
kept
them
busy.
After
that,
our
experience
was
not
that
great.
The
staff
that
served
us
were
completely
unengaged.
We
didn't
expect
rah
rah
rah
but
it
was
a
kids
birthday
party
so
a
little
enthusiasm
would
have
been
nice.
Once
the
kids
were
harnessed
up
and
we
get
started,
only
one
of
the
staff
bothered
to
help
out.
My
wife
and
I
and
other
parents
spent
more
time
on
the
gym
floor
than
the
staff
assigned
to
our
party.
The
kids
hands
were
sweaty,
I
had
to
go
ask
the
staff
for
chalk
for
the
kids
hands
myself.
Again,
not
a
big
deal,
but
not
exactly
great
service.
Once
the
kids
went
upstairs
to
the
area
assigned
to
us
for
food
/
snacks
we
were
completely
ignored.
Cups
/
plates
/
napkins
were
all
supposed
to
be
provided
by
the
facility,
there
wasn't
a
cup
to
be
seen,
and
when
I
went
to
the
service
counter
to
ask
for
some,
I
was
handed
three
old
coffee
mugs
from
under
the
counter.
Pass
thanks.
All
these
things
aside
wouldn't
have
been
a
big
deal,
but
the
biggest
issue
was
the
cleanliness
of
the
facility.
The
floors
were
dirty,
didn't
look
like
they
had
been
vacuumed
that
day
before
opening.
My
wife
had
to
ask
the
staff
for
toilet
paper
for
the
washroom
(none),
and
the
washroom
in
general
was
pretty
grim.
When
I
went
to
the
washroom
as
we
were
leaving,
there
were
no
paper
towels,
and
the
hand
dryer
was
broken.
There
were
several
other
parents
there
as
well,
and
at
least
3
of
them
also
comments
about
the
general
lack
of
cleanliness
for
the
facility.
Finally,
we
had
paid
a
$60
deposit
a
couple
of
months
ago,
with
the
remainder
due
at
the
event.
I
asked
the
staff
twice
as
to
when
they
wanted
me
to
pay,
at
the
beginning,
the
end,
neither
of
them
gave
me
a
straight
answer.
When
we
got
up
to
leave,
nobody
thanked
us
for
our
business
or
wished
our
daughter
a
Happy
10th
Birthday.
In
fact,
not
one
staff
member
ever
mentioned
a
Happy
Birthday
to
our
daughter
once
the
entire
2.5
hours
we
were
there.
I
was
pretty
frosted
by
the
end,
so
I
decided
they
could
call
me
later
to
get
my
CC
info.
3
hours
later
on
Saturday,
they
finally
called
me
around
5p.m.
I
explained
to
the
guy
on
the
phone
that
we
had
had
a
less
than
stellar
experience,
I
also
emailed
their
admin
explaining
my
concerns,
and
yet
here
it
is
Wednesday
following,
and
I
have
heard
nothing.
I
know
that
many
businesses
have
been
struggling
through
Covid
and
everything,
but
not
having
a
clean
facility
and
less
than
inspiring
folks
hosting
a
kids
birthday
party
means
a
pretty
big
strike
for
us
when
booking
our
event
next
time.
In
closing,
all
the
kids
had
fun,
but
I
would
take
a
long
hard
look
before
booking
this
facility
again.
There
are
lots
of
options
out
there,
and
business
tends
to
go
where
it's
appreciated.
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