1/5 Curtis B. 1 year ago on Google
Worse
customer
service
ever!
Find
another
bookstore!
I
spent
around
$300
on
books
from
this
store
over
the
last
month.
Today
I
bought
a
pocket
dictionary
that
cost
around
$8
but
within
an
hour
of
buying
this
dictionary
it
became
evident
that
there
were
way
too
many
words
missing
for
it
to
serve
it's
purpose,
so
I
went
back
to
the
store
to
return
it.
I
considered
an
exchange
initially
but
they
have
limited
stock
and
options
for
dictionaries
to
begin
with.
It
was
at
this
point
that
things
started
going
down
hill.
The
store
has
a
No
Refund
Policy
which
they
only
mention
on
the
receipts.
Thus,
they
conceal
this
information
until
it's
too
late
to
do
anything
about
it.
They
only
inform
you
on
the
receipt
after
you
have
made
a
purchase
that
you
can't
get
your
money
back.
If
this
isn't
sketchy,
I
don't
know
what
is.
I
respectfully
informed
the
manager
that
the
Consumer
Protection
Act
required
that
the
store
issue
a
refund
irrespective
of
what
the
store
policy
says.
At
this
point
we
had
a
long
argument
about
what
defective
means.
A
this
point
the
manager
finally
calls
the
Owner.
The
phone
was
eventually
passed
to
me,
but
before
I
could
get
a
word
in
the
Owner
hung
up
on
me.
MONEY
is
tight
these
days
and
any
store
that
doesn't
value
their
customers
isn't
worthy
of
our
business.
If
they
can
treat
a
customer
this
poorly
over
an
$8
book
I
can
only
image
how
many
customers
came
before
me
and
found
out
the
hard
way
that
this
store
does
Not
Value
Customers.
The
lack
of
transparency,
unfair
policies,
poor
customer
sevice,
and
lack
of
respect
from
the
Owner
himself
speaks
for
itself.
There
are
many
other
book
stores
that
provide
better
service.
I'll
gladly
take
my
money
else
wherever.
Buyer...Beware!