Review for end of June, begin of July 2022, 7 nights stay, suite room; Shiny hotel, great open spaces inside. Would rate it above average as design, feel. Hotel is NOT directly on the beach, in order to get there you need to cross a public, mainly pedestrian paved road and walk 50-100 meters before entering the sea. Majority of the tourist were German, so expect staff to be more prone to German speaking. Staff was amazing. Most of the All Inclusive were time driven: - pool bar: 09:00 - 22:30 - ice cream bar: 10:00 - 17:00 - coffee shop / cake shop - 10:00 - 17:00 (only drinkable coffee is here) - beach bar: 09:00 - 17:00 Beach / sea. Entrance in the sea was not that soft. In 2-3 meters from shore already adults chest was covered by water. In 2021 you needed to go in further meters to have your chest covered by seawater while standing up. This means is not that kid friendly. Probably won't return here, but hotel had some advantages. THE BAD: - "a la carte" restaurants require previous booking (do it on your first day) but food was below average compared to restaurants I frequently use in my hometown. Slow service, not that tasty. -safe in the room, exists but is subject to extra fee/day. Hotel has no wall/fence border or visible security guard and is surrounded by 3 public streets so in theory everyone from outside could walk in; - parking nearby is small. You get directions on where to look further (other hotels). Overall parking fee is an artificial thing, monopoly in the whole beach administrative unit; a steal for the money, 20 Leva / 10 EUR / day; - lack of fan exhaust in the bathroom. Also no exterior window in bathroom; - super noisy door from Staff Room (5th floor). Every morning the door started to get closed/slammed at 07:15 every 2-3 minutes. This was wake up signal. Also in the afternoon, intense usage (read as loud slamming) started at 15:20 - 15:30. - requested room change due to noise. Discussed with the manager; she was polite and understanding, declined indicating hotel was full; 4 other nights most rooms nearby mine (same room types) were empty. No further action from the manager/staff. :( -Lights on terraces/balconies turn on around 21:00 and turn off automatically at around midnight. You cannot turn them off, so some light enters in the room. Ultra all inclusive: - bad coffee everywhere; There are some automatic expresso machines, but the taste was awful. These were bottleneck points during breakfast / lunch as it took a lot of time for the machine to prepare 1 coffee. - food was ok, quite diverse; Above average but nothing spectacular. For a resort being on the seaside fish meals could be greatly improved. In 8 days I've been able to take 1 time grilled salmon, 1 time oven cooked sturgeon, 2-3 time shark fillet and each day was just "white fish" oven cooked. - beverages were basic, no brand drink, all were advised as "imported" - meaning no Bulgarian produced. Beer on tap only, some sparkling wine, one tap wine. - tomato sauce for pasta was badly cooked, tasted like cheap ketchup. Never had I tasted a tomato sauce so low level. Even cheapest ready to eat sauces are world class compared to this ones. Several times pasta was overcooked (probably due to infra-red lamps) keeping serving bowl hot. THE GOOD: - diverse entertainment (Latino night, music quiz contest, clown show, 70-80's music live). - access to nearby Grifid Bolero facilities (pools, aquatic park for kids and adults) - curtains really completely darken the room. - ac from my room was part of building ac, low noise. - cleaning: increased attention everywhere: room, hallways, lobby, stairs to beach; - pillow change service, based on softness. At 21:00 at night requested another softer pillow and received it in 25 minutes. - kids animation was 2-3 times better at nearby Bolero hotel, part of the same Grifid chain. More animation personnel, better costumes.

Nice hotel next to the private beach, modern rooms. Good beach bar, delicious coffee at the pool bar and pastry shop with capucinno, moccinno, latte snd amazing sweets... anazing view from the terrace! If you have the sea view, it's great, but the "park" view has no patk, just a road with lots of cars, trucks delivering food, buses with tourists... noise and.. nothing to see........ The restaurant is nice, but unfortunately the food....and the restaurant service need to be improved. Uncooked meat, hair in the salad, unreasonable position of the salads and starters, where every second woman can get her hair in it, unfresh fruit and vegetables, no seasonal fruit. A-la-carte always booked, no chance to have at least one evening there. And the receptionist on 14.07.2022 refused us to check-in although we had an early check-in in our booking, as well told us not to go for lunch ( and this is us after travelling around 600 km by car with 2 kids).... quite unpleasant... our third stay at Grifid Hotels... but the most unpleasant..

The worst experience that I could have. I can't recommend this hotel at all as I found hair twice in the food. The staff isn't interested of making the situation better.

Extremely small number of sun beds available both by the pool and the beach compared to the number of guests (and the beach space is not only available to Vistamar guests but ALL Grifid guests). The majority of guests are poorly behaved - leaving their towels to “book” sun beds for hours before they actually show up even though the official hotel rules are max 30 minutes and taking other people’s sun beds and removing their towels even if you only went into the sea for 5 minutes. Parking is not available near the hotel, only 10 available spots. You have to park 2 km away from the hotel and all need extra payment. The entertainment programme in the afternoons and evenings is extremely loud too (you can hear it from the room until almost 11 pm). However, the rooms are really nice and spacious. Nice staff. People who want to eat a lot will enjoy the hotel, they even have a café

Very nice all inclusive hotel. Friendly and multilingual staff (English, German, French, Spanish, Russian, Bulgarian, at least I could hear at reception) work hard to give you an amazing experience. I appreciate very much the bar service available (cocktails well done!). I missed option of fruits served among meals. Kids enjoy a lot the night Kind disco! Amusement and nice mood follow the entertainers and hotel staff. Best place to stay is the beach in front the hotel. But take care, mainly during the morning, if you let your belongs on the beach chair unaccompanied more than 30 min, the beach staff can remove them and you lost your place in front of the see (house rules to avoid misuse of the chairs on the beach).

The hotel is alright, but not for the money. First, the so called "4-Star Hotel Room" smells like mold. Second, the Air Conditioner was EXTREMELY weak. Not to mention it was broken when we arrived. We had to use the room phone to call the reception. They sent a tehnician to our room, which thankfully solved our AC, and made it work, it was just a bent grille inside the unit. (And he took a lot of time to get here) Aside from that, the hotel is reasonably good. The food was excellent, the pools were awesome and the aquapark more so. The beds were comfy and the personnel also. Overall, I recommend this hotel, but not entirely.

We injoyed the hotel, the beach and especially the sky pool. The hotel looks exactly like in the photos, clean and nice staff. The food was good in the main restaurant, the wine ok, better then we expected since the expectations were not high. Since we are coffe lovers, we recomand the coffe Shop and the Sky bar for it, in the other locations not so much. We took the concept room (+16) that has some additional benefits that totally worth it, like the acces to the Sky Bar&Restaurant and infinity pool at the 12 floor that is a 10+, I attached some photos also and the access to the Metropol beach adults only with services. The Sky Bar&Restaurant is great, you can have a la carte late breakfast and lunch, all very good. For the dinner at the Sky Restaurant is needed reservation. We highly recommend it... Everything amazing! Ambience, food, location, music. The best cheesecake ever! 😁 We will come back!

The Grifid Hotel Metropol convinces in many aspects. If you are looking for a quiet and sophisticated holiday on the golden beach, this is the place for you. Together with the neighbouring sister hotels, the Grifid chain offers a dine around that you should definitely try out. Visits to the other restaurants are included in the hotel's all inclusive plus concept. The hotel has a private beach area, a pool with pool bar on the 2nd floor and a quiet nature pool which is only slightly noisy from the neighbouring hotel. The opening hours of the bar are fixed and should be reconsidered. The roof top bar on the 12th floor closes at midnight. From then on, everything in this hotel is closed. Also there is a very nice daily entertainment from extern artists. The hotel can convince with many points, but loses through carelessness in detail, broken towels, chipped dishes, defective hand dryers (which were repaired after consultation), empty water dispensers and lack of European service standards. However, all these are minor issues that do not make the hotel any less recommendable but prevent it from receiving the full 5 stars in the rating.

The wifi is not working, you can hardly find a place on the beach or a parking space. Don’t come here if you don’t have at least 2 children 😄 It’s a place for families and looots of noisy children. However, the food is very good.

First time in Bulgaria and I really had a very pleasant experience! Starting with the location of the hotel, right on the beach-excellent. The view from the terrace of the main restaurant is absolutely sensational. Very good and varied food. The staff of the hotel starting with Kremena-hotel manager, Petya from a la carte restaurant (mexican and asian) , Emil from the beach bar, was very, very friendly. I really recommend and for those who maybe will say " it's first time for her out of Romania ", I have to tell you, that I been all over the world, believe me the hotel and staff are 5 *. It's the best hotel in Golden Sands

Great food! a lot of food! clean pool , great, big, clean rooms ( tx Dany you took so much care for the cleaning of the room). great personal (tx Adrean you are such a great , pleasant, welcoming guy ). beach neaby, market neaby, prices resonable, nice activities. the aqua park is not quite as in the pictures, a bit small. the a la cart si not the greatesc ( we liked better the all inclusive ;))

Here is one honest review about Grifid Hotel Vistamar - I will mention both the good the bad things about this hotel. The good - rooms are OK, clean and well designed. The food is tasty and well cooked. The desserts are great as well. The location of the hotel is superb - right on the beach. The hotel staff is friendly. The bad - I would start with the parking here. It is... well absurd. You park your car in front of the hotel, they immediately tell you this is not a parking spot, the parking of the hotel is full, but that is OK - they will find you a parking spot "5 minutes away" from the hotel. What they don't tell you is that the price for the parking is 20 leva per day and also - it is 5 minutes away with a car! Probably around 2-3 kilometers away. Of course, you have to wait for another car from the hotel to take you to the parking and bring you back, which takes 15-20 minutes, but you have no other choice as the parking is not at a normal walking distance. The "à la carte" is a joke - the first night we tried to go there they told us we have to make a reservation first. OK, the second night we tried to go there we tried to make a reservation, but they basically told us the hotel is "too full" and they can not promise anything, but if we go we might get a seat. So we didn't even bother trying anymore. Finally, I want to mention that we paid close to 500 leva per night for a room with a "park view". Well, the "park" was actually the hotel parking so basically the room is above where the cars park. In conclusion - I wouldn't go there again, simply not worth the money.

Came here for a week of holiday. The staff was very nice. We got a different room than we ordered but after some thinking we kept it (also because it's a more expensive room). The balcony could have at least some walls in between other balconies for more privacy and more comfortable chairs to sit in there(though as much as i saw it depends on the room). Was very suprised that there were no iron for clothes so that created a few more problems. There were a lot of food choices but sadly it doesn't change much from day to day so it can get boring, especially the breakfast. The food itself was okay. Some taste better, some worse but in general pretty normal. The beach is comfortably close and nice but to get the seats you have to come very early cause people just put their things down and come after 3 hours. Sad that the staff don't remove those items cause they're not following the rule of only reserving for 30min. The beach bar is okay, can't really complain when it's (sort of) free. Was surprised when at checkout we were told that parking costs 20 LEU a day because we weren't told anything about it before so that was a bit dissapointing. Not the fact that it costs but because we weren't told before. In general a pretty good hotel. Would i

Had an decent experience at the hotel, staff speaks manageable English. Hotels is located on the beach side and have different restaurant and experience on different floors. Infinity pool is also available on the top on the hotel. Room prices are pocket friendly and affordable. Food served here is tasty, specifically at buffet restaurant.

Гледали ли сте филм от серията Корабът на мечтите. Аз съм в него.Най добрият хотел на Златни пясъци. Изключително обслужване, храна за всеки вкус от традиционните български храни и разядки, морски и сладководни деликатеси до екзотични глезотии. Няколко барчета в хотела и на плажа с богат асортимент от алкохол и безалкохолни напитки. Морето е на петдесет метра от хотела, но в хотела има три открити басейна и закрит с други глезотии. Мерките против пандемията са драконовски и се спазват. Искам да споделя,че си заслужава да се пести цяла година за да се преживее една седмица в този хотел. Само да отбележа,че есенните цени са абсолютно поносими дори за пенсионерите. Препоръчвам горещо!.

Extra

Ok!

RUINING your holiday should be your motto. I just returned from my 3rd stay at Griffid Bolero in Golden Sands (after 2011 and 2014) - never again. Ok, nice hotel, well situated, large rooms, small aquapark - let's say a 8 forfamilies with small children. However, from watered drinks at the pool bar and KAPHOBAT syrup in MONIN bottles to insufficient food at lunch if you come at 13.30, from a lousy entertainment program to absence of free sunbeds at the beach and pool (I forgot, the guys from the beach bar found very quick places for 10 lv), from modern furniture but old bathrooms to the lack of soap and shampoo (only a wall dispenser at 4 stars ULTRA ALL INCLUSIVE....). My child got sick after eating a few days with repeated vomiting and when I left A DAY EARLIER I waited one hour because my car was blocked in YOUR parking at 20 lv/day... do you need more ???

Close to the beach, nice people, 4 stars for the food. Not super clean in the room.

Great disappointment! Rusty 4 stars hotel, with poor services, but with high prices! I was here with my family for the second year. I've booked directly to their call center to be sure they gonna book for me and my family 3 rooms together. At the reception, surprise, 1 room at the first floor and another 2 at 3rd floor. The manager told me that my request is just "a recomandation". The call center operator guaranteed me on the phone and in the email my request. OLD 4 STARS HOTEL! The bed mattress are old and low quality. No slippers, no bathrobe, just bulk liquid soap, no shoe polish. Bad smell in the bathroom. They didn't refill the minibar, at least with drinking water, for three days, and for 2 days with toilet paper! EVERYTHING IS "CHEAP" and they do everything to save money, including to trick you! For exaple: I've booked for "ultra all inclusive". At the bar, the menu didn't included international drinks! I'had to ask multiple times to tell me what kind of international drinks are for ultra all inclusive! They were hidden! I had to specify each time when I ordered something to drink. If not, they gave me local drinks. At the restaurant, just 2 coffee machines, every morning we've got to stay in line! With half a hotel occupied! No sugar sachets! Just bulk wet sugar. The salters empty. Lines everywhere for omlets, coffee, etc. At the beach, the sun beds are insifficient. At the beach bar, no international drinks! No heated pool (previous year were heated), main reason for coming again this year! The personnel were not profesional, except the seasonal youngs.