4/5 Nicole J. 4 months ago on Google
To
be
fair,
the
hotel
itself
is
really
nice.
Great
location
between
Rialto
and
San
Marco.
Very
spacious
and
modern
room,
huge
bathroom.
Very
clean,
comfortable
bed,
everything
there
that's
needed.
Would
give
5
stars
for
that.
Unfortunately,
there
was
a
really
loud
group
in
the
room
next
to
me
(my
room
was
in
the
annex-building),
they
had
a
party,
shouting
and
singing
until
after
2am.
As
my
shouting
to
please
be
quiet
didn't
help,
I
called
the
reception
after
2am
to
please
tell
them
to
be
quiet
so
I
can
sleep.
Nothing
happened,
staff
didn't
check
or
called
them.
They
continued
making
noise
until
3:30am,
impossible
to
sleep,
night
ruined.
As
this
is
not
a
hostel
and
a
room
has
its
price
(and
it
was
my
second
stay
there)
I
would
have
expected
the
staff
to
at
least
try
to
make
the
group
stay
quiet,
as
the
person
promised
on
the
phone.
Really
disappointing
experience,
will
not
go
there
again
as
staff
apparently
doesn't
care
for
the
clients
when
there
is
a
problem.
The
staffmember
that
checked
me
in
and
also
checked
me
out
the
next
morning
was
very
friendly,
appologized
and
offered
coffee.
Not
his
fault
though,
but
the
person
in
the
nightshift
really
should
have
behaved
differently.
Sad
this
ruined
the
experience
from
an
otherwise
nice
hotel.
Edit:
The
hotel
contacted
me
with
a
generous
compensation-offer.
Well
handled.