The place was hard to find. No front seat to check in or answer calls or questions. I wasn’t even sure if I was in the right place. When they brought me back for my Hep B titer test the lady was extremely rude. She asked for my order. When making the appointment there was nothing indicating that an order was needed. I didn’t know what that was and ask her to explain. She treated me like a child and made me feel very dumb. She told me to basically figure it out myself and only gave me a website and no further instructions. Never even explained what an order was then just left me in the waiting room. After finally figuring it out or so I thought I was having still having trouble. Because there was no front desk all I could do was wait for this lady to come back out. When she did I asked for some assistance. She looked at me then ignored me and went straight to the next person. I tried asking again and she said very bluntly “I’ll send someone else out.” No one came. Eventually this other woman came out to collect her patient and I asked her instead. Finally I got some help from this other woman. Once I had my order I had to wait even longer for countless other patients. Eventually the Second woman brought me back (thank god) because the first lady made me so uncomfortable. For an appointment that lasted less than 2 minutes I was there for an hour. That lady should not be in the medical field. A patient should never feel unsafe or unvalued. I will never be coming back here. I’m surprised that an employer would even allow this. I wish I knew her name but she never gave it to me either. There are many changes that need to be made here.

Had a scheduled appointment at 8:50 am. Came at 8:30 to register on time. Got to the cabinet at 9.25. Absolutely ridiculous patients time management. In the waiting room there is a TV with pre recorded video about how great QD services are The video is 30 seconds, but plays over and over again. I was there for an hour - imagine level of annoyance listening to it and not being taken care. Personnel is nice, but they are humans and can do so much at the time. It all Corporate fault. They keep booking appointments, and don’t have enough personnel but hungry for more money.

Terrible customer service and rude employees at your Vernon Hills location. Is Corporate listening? I arrived 15 minutes early for my appointment and checked in. I showed up on their TV monitor as next in line. 45 minutes later I was still waiting. The place was not busy. Never more than 3 people in the waiting room. Nobody but me in the waiting room for my final 10 minutes. I finally knocked on the door 30 minutes after my appointment time to ask for a commitment for timing. The obese, older woman with Eastern European accent - clearly annoyed that I had dared to knock on the door - said something like "we'll get to you when we're ready" and rudely closed the door in my face. As I turned to walk out, another younger woman came out and at least tried to provide some explanation. She pointed to a small piece of paper with typing on it and complained that she was very busy with paperwork and had to type in "all this", pointing at the credit card sized piece of paper in her hand. Obviously, some seriously personnel, process and customer service problems at this location. If you bother reading reviews, can somebody from Quest kindly contact me about this? I've been a satisfied regular customer at several other locations for over a decade until I recently moved near your Vernon Hills location. Guys, you have some serious problems at that location.

Brought copy of my lab orders with two blood tests needed. They only did one. Now I have to reschedule the Drs appointment I waited three months for. They were very thorough making sure I agreed to pay if my insurance didn’t cover the test though. Gotta get that money. Incompetent idiots.

We went there earlier this week as a walk in. Showed up at 7:30 and were able to get in there about 8:10. Staff was great, we didn’t have an appointment so they let us know that chances were that we would have to wait a long time. We decided to stay anyway and they were able to help us very quickly. Very happy! Thank you!

It's terrible, I came on time, there was no queue, I was called, I said I needed a TB test, and I was told that I needed a doctor's referral, this is the first time I've heard of this, when I made an appointment it was not indicated anywhere, I asked "How was I supposed to know about this?" and the woman said "Well, I'm telling you now)" with an unpleasant smile. Thank you, they told me very timely, especially when the test is needed urgently, this clinic is just a waste of time.

I'm absolutely appalled by the disgraceful behavior of the staff at that facility. Their extreme rudeness and blatant incompetence were beyond belief. They subjected me to an excruciating 40-minute wait only because the lady at the front desk couldn't seem to locate my blood work order. In sheer desperation, I had to reach out to my doctor, who unequivocally confirmed that she had the order. But when I confronted the technician for assistance, she responded with an audacious claim of knowing how to find the test, even though her actions proved otherwise. Thankfully, another technician who actually knew her job came to the rescue and promptly located the report. However, it's infuriating that I had to squander my valuable 40 minutes due to the initial lady's ineptitude and complete lack of willingness to help. This was an utterly unacceptable experience that left me seething with frustration.

The grey hair "lady" technician should not be allowed around patients, especially children. She did blood draw today for my 9 year old daighter, took the biggest needle she could find and hurt my child. My daughter has s huge bump after that. I will be filing formal complaint against this technician with Quest Diagnostics. I believe her name is Elena, psycho person!