1/5 Amy V. 2 years ago on Google
Tourists
beware.
Triple
check
your
bill
and
clarify
what
you’re
getting.
They
charged
us
50
euros
for
a
pizza
that
wasn’t
on
menu
(on
top
of
that
nothing
on
the
menu
was
50
euros)
and
for
alcoholic
drinks
that
didn’t
have
alcohol.
Be
aware
that
setting
fees
are
6
euros
each.
We
found
out
later
when
we
had
already
paid
the
overcharge.
On
top
of
that
we
did
a
nice
tip.
Tried
calling
them
several
times
next
few
days
to
resolve
situation
but
was
told
to
call
back
each
time,
basically
given
the
runaround.
Really
would
like
a
reply
from
manager
if
you’re
reading
this.
Totally
unacceptable….
Dante
Manager,
thank
you
for
replying
10/1st..
I
find
it
difficult
that
a
restaurant
can
sneak
in
surprise
penalty
like
this
without
any
clarification.
To
begin
with
sorry
for
the
misunderstanding.
My
deepest
sincerity.
We
never
tried
to
take
advantage
about
the
pizza
situation.
We
told
the
waiter
we
have
an
all
strictly
vegan
guest.
At
best
the
waiter
offered
a
spaghetti
with
sauce.
Our
guest
had
been
eating
pasta
with
sauce
past
5
days
since
arriving
in
Italy.
She
wanted
something
different
but
due
to
limited
choices
she
ended
up
ordering
the
waiters
recommendation
as
well
but
due
to
mix
communication
the
spaghetti
was
canceled.
Our
guest
is
strictly
vegan.
We
wanted
her
to
eat
with
us
and
of
all
places
Dante
as
recommended
on
Michelins
guide.
We
drove
from
Parma
to
Verona
just
for
the
restaurant
experience.
The
waiter
was
well
aware
she
would
be
having
a
vegan
pizza
from
next
door
(I
actually
don’t
know
exactly
the
pizza
place
as
it
was
behind
my
seating
side)
early
on
in
the
seating
and
ordering
process
of
your
restaurant.
We
had
asked
for
permission
early
on
long
before
our
meals
arrived.
The
waiter
appeared
to
have
understood
she
was
all
vegan
and
was
accommodating.
I
don’t
know
what
happened
in
the
end.
Even
when
the
vegan
pizza
came
your
waiter
kindly
brought
out
a
plate
and
even
assisted
with
transferring
the
pizza
to
her
plate.
The
waiter
did
not
tell
us
of
the
surprise
pizza
charge,
rules,
or
conditions
beforehand.
As
we
left
we
signed
the
bill
and
left
a
cash
tip.
I’m
sure
if
we
knew
we
weren’t
welcome
or
to
be
of
any
inconvenience
we
would’ve
all
kindly
left
or
ordered
food
to
go.
Her
total
vegan
pizza
was
merely
11
euros.
Now
she
feels
extremely
devastated.
She
is
also
a
restaurant
owner
in
USA
and
she
said
she’s
never
done
anything
like
this
when
customers
have
special
diet
and
they
have
friends
ordering
entrees
and
drinks.
Another
guest
at
our
table
is
also
part
of
Canirac
Group
of
Mexico
that
does
restaurants
review
felt
this
was
strange.
Waiting
on
your
end
for
a
reply
10/9/2021..
to
date
no
reply.
Saw
on
trip
advisor
they
are
just
as
bad
with
other
customers
service
charges
and
bills.
Seriously
a
nice
restaurant
doesn’t
need
to
play
these
games.
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