I signed in online but I needed to add a form of payment/insurance. I approached the front desk to talk to the lady and give her my card to make a copy of it and she brushed me off saying she had a lot going on and that there were 5 people ahead of me when the website said 4. She took my card and tossed it on her desk. This is extremely rude and if she can't handle the flow of work she should look for another job but not be rude to people!!! We'll see how the rest of the visit goes! The visit went fine, the wait wasn't too too long and the nurse and NP were very friendly. Took care of me quick and called in my meds in. The front desk lady became nicer to upon my departure too. But that doesn't excuse her initial attitude.

The wait time wasn’t bad at all. But they didn’t help my husband at all and never called about the blood work. Sent my husband home, when he wasn’t doing well. They never followed up, we ended up in the ER and the Dr there diagnosed him within a minute after seeing him and it was confirmed with lab within an hour.

Dr. Misdiagnosed my 10 month old daughter. Said she had step throat without even doing a test, prescribed medication and everything. I went and had a second opinion because it didn’t seem right to not have a test done. Had a test and it came back negative. She just has allergies. Attempted to get through to talk to someone to do something about this and no one would help me.

Terrible bedside manner from NP Desiree Young Moore. I completely understand that dealing with sick people all day can be overwhelming and frustrating at times, but if you can’t control your emotions or facial expressions then find another job. All the other NP that we have seen here have been wonderful. She was rude and cold. Sending a prescription to a different pharmacy isn’t that hard. If she is the NP when you check-in, I’d rather go to a different urgent care or even to the hospital.

By far the worst urgent care visit ever. I made an appointment and arrived 30 min. early checked in via the code and all paperwork was complete prior to arriving. This is Monday so of course we got to listen to all of the nurses conversations about what they did over the weekend and gossip over other patients charts and claims which is incredibly unprofessional for other patients to be listening to. I watched the checked in list as we were next in line 3 walk-ins came in and were seen before us. After asking the desk clerk how long it would be she rudely rolled her eyes looked to the nurse to her left. I sat down she got up went to the back whispering and looking toward us and gave yet again another rude smirk. We were eventually seen but will NEVER return to this location.

I have been at this location several times and have always had a good experience. Today was not the case. I had an appointment but there was still A slight wait. Once inside the nurse was rough but did what she needed to do. She was also short with her answers. I didn’t really feel like she was considerate of what I was asking.

My four children and myself all were not feeling well. I scheduled an appointment for the 5 of us and we were seen in a timely manner. They handled our big bunch very professionally. I was very pleased.

Leticia the front desk staff was very patient & welcoming. Thank you so much to Dr. April Thompson & Sadie for taking great care of my three children I was very pleased! Has a mother with three sick babies it can be tough and very overwhelming, Thanks to a good staff for looking passed the madness & treating us with much care & respect thanks again to you ladies.🤍

We’ve been waiting in this room for well over an hour. The person who came here to be seen has excruciating back pain and they seem not to care. All we need is a prescription. There is no other patients here and it’s ridiculous. They may be polite but are not efficient, even when it’s slow.

I went in with a sprained ankle and it was painful to walk and stand up, now a couple of hours later I already feel relief from the excruciating pain and it’s beginning to feel normal again. The front staff and back staff persons who helped me were caring, helpful, and courteous; and the medical care provider who treated me was accurate, exceptional, and successful in her treatment. I will go here again first if needed and I highly recommend it!