The room was fine, and as expected for what we paid. The staff however were extremely unprofessional and not helpful. My husband has been a Hilton Diamond Member for about 4 years, and we have stayed at many different Hilton Hotels. I’ve never had such a bad customer service experience. When we arrived we had to wait to check in somewhere between 7-10 minutes because there was nobody at the desk. Finally an attendant named Lexi came to the desk, and was very cold and appeared to want to be anywhere but at her job. My husband and I got in the elevator and began to discuss how we had never had such a cold experience checking into a hotel, especially as a Hilton Diamond Member. Then the following day I was trying to get into my room after breakfast and my key would not work. No big deal. I walk back down to the desk, and again stand there for 5+ minutes. While standing there I notice at the front desk there is a vape sitting out. I take a picture, and grab the General Manager’s card off the desk to send an email about the terrible service and unprofessional behavior. Finally after waiting, I walk back INTO the staff offices and say, “hello????” As I am looking through the door I can see that there is a camera watching the front desk where someone should have been able to see I am standing there waiting. Mind you, I am also very obviously 8 months pregnant. When the attendant finally does come out I realize that this is the General Manager, Lori, and there probably isn’t a point in sending that email. She grabs the vape off the desk and throws it into the desk drawer as if I am not going to notice. All in all, we will never stay here again and don’t recommend you stay here either.

Room had a funny smell upon entry. I believe it was from food in the garbage disposal. But aside from that everything was great. I ran hot water and let the disposal run a minute and odor was gone within minutes. Receptionist was polite and sweet.

We tried this place to see other options and we were completely satisfied other that the renovation that are happening and the showers needing a little care we liked and enjoyed this place. We would definitely recommend this place to anyone needing little separations from the kids. Living room and kitchen were great for our little one.

Kitchen staff great. Some of the desk staff are not handling the current remodel well and do not expect your wishes about room access during the remodel to be respected. They gave a range of dates for room access which extended beyond my departure date but still chose to toss stuff in my room to put a ‘new’ couch in a room on top of disgusting carpet. No business center. No benefits as honors member.

Cleanliness was lacking. Stains all over the carpet. Mold/mildew in the shower. Staff was friendly. Breakfast was decent.

Overall experience wasn't bad but for a 3 star hotel I expected better. Pros are good breakfast, bed was comfortable, customer service was friendly. Cons were the room was not clean, worn out furniture. There doing renovations so I hope that helps because the building is really worn out.

The rooms are large and well laid out. The staff is friendly enough keep the building up and clean. It does look as if the outside of the hotel is aging more than the inside. In my room some of the furniture was worn but all functional.

Stayed here for 2 weeks My room was great, the staff were great and there was always availability to coffee and tea. A big shout out to Lisa who managed breakfasts and dinners. She was amazing and is an asset to the team.

The room was as expected. There was nothing amazing about it, but it was clean. The receptionist was very friendly and answered any questions we had. What has me contemplating not going back was the breakfast. We are usually in town due to softball tournaments, so having a good breakfast is a must. Saturdays breakfast was horrible, the eggs were bland. The sausage they had was NOT breakfast sausage (it was the sausage you cooked for bbq's), the potatoes were soggy, and there were no biscuits of any sort. Sunday was only better because they had fresh baked muffins.... I may go somehow else next time due to the not so appetizing breakfast.

Good price for the space and breakfast. Room was clean but needs some updating. Pool is small but comfortable when no one is there.

Something very fishy about reviews and how this place is staying as a Hilton. Probably a main revenue for town so codes looking the other way. Just look at how many 1 and 2 star reviews if just set to your search for the low reviews. They are the REAL ones! Filthiest hotel I have ever stayed at and lady at front desk threatened to kick me and another older couple out that came to front desk to complain! Yelled at us in front of whole lobby of people! I have never been treated that way ever by any service person. She also just ignored guests and hung out at bar with the men workers living there. I have pictures showing buildup of filth around toilet base, stained carpet and furniture I would not sit on or walk on without socks, multiple holes in walls, peeling wallpaper, a burned up microwave, etc. Honestly what I would expect at a druggie motel! Would have left, but all rooms always sold out in this town in the middle of nowhere Texas and they know it! The only option left is a Marriott with similar complaints. All hotels in town supposedly owned by same group and they don't care! Selling them off as they are losing their big names. Lots of men workers there long term getting drunk nightly are probably their only good reviews. One regular man even really scared me asking what room I was in, etc.! Female traveling alone on business should keep driving past this town! My 3rd bad experience in this town. Drove further and stayed at a Best Western in small town that was well maintained and had a professional staff that somebody recommended. I usually only do Hilton or Marriott type, but management and ownership can make a big difference!

This is a real review, me and my family stayed here, 7/7-7/10/2023. All employees were kind and helpful. Rooms were clean, and nice. AC works great. Pool was open and nice. Shuttle to help you get around town if needed.

Lisa the breakfast person and the (front desk night guy >3pm) where very nice and helpful. thank you for doing your job, being pleasant, and have a great disposition.

Two exceptionally poor rooms on two different stays. Will not return. Stains on the furniture, damaged sheetrock, broken sink, dirty shower. This had been a nice hotel several years ago.

Rooms are filthy (dusty and stains on everything). The bathroom sink won’t drain because the stopper is stuck, no microwave plate , dishwasher looks broken. It’s really bad and run down here. I’ve stayed in hospital rooms way nicer than this! 🫣🥴When you think of Hilton hotels you assume they’re really nice and clean…this one is far from it.

The rooms are very spacious and comfortable to stay in. Some rooms also come with a living room area. It was a very well stay. The employees are respectful to guests. Breakfast is 7-10. This hotel also has a pool and a basketball hoop to shoot. But from my stay I'd say the rooms are the best part. The Breakfast is also nice and warm.

The kind bedroom suite and bathtub are very lackluster. I am a Hilton fan. Loyalty member and just booked for Hilton Vegas and this was equivalent to a microtel inn. No fresh coffee available for guests anytime nor visible to treat yourself to coffee. The supposed gift/snack shop is no special anything to use as a tool to make this stay more appealing. This isn't a staff issue but corporate it seems. Or pure laziness. I will never know nor do I care but this was a disappointment. Overslept and was charged for another day and kicked out within 10min. Definitely not as courteous as other Hiltons.

Great place to stay. We typically stay at the Hilton when we come to Victoria. But this may be our new spot.

Room was excellent, location is excellent. But I must tell you, MAKE SURE YOU GET A RECEIPT. and if you are checking in with a party good luck. This hotel staff and even the corporate staff have completely failed. A very long story short. We ( my wife and I) were unfortunately at the hotel for a funeral, we had a group rate of 75$ a night. We checked in and were given a handicap room ( which we did not request). We figured this was all they had left, and continued on. The next morning my wife left to the funeral church service while I was getting ready, a housekeeper walks in. And I called out multiple times thinking it was my wife. Finally after the third time the house keeper replies, apologizing and just leaving. About a minute later I get a call from the front desk. Asking did we change rooms in the middle of the night? No we did not. We have been in this room all night. We go to check out. My wife informs them what happened and they said they would fix it. We had no time to wait as we had to go to to the burial of her family member. Later that day we see multiple charges, first one was we found out was just the temporary hold, one was the actual charge and another was a random $200+ charge. We called immediately and were told we CHANGED ROOMS to a suite . Which we did not. (Check the cameras) we disputed this and they forwarded us to the managers number. She did not answer so we left a voicemail. They next day we had no response. So we called again. Now the story changed to we actually got TWO ROOMS. One being a suite and one being a regular room. Which once again, we did not. So they forwarded us to the manager again. Once again no answer. The next day, no one reaches out again. We call AGAIN. Now it changes back to the old story. That we checked into another room in the middle of the night. We Disputed again, "The Manager just left but is turning right around to assist you" which was a lie. Saturday finally we get the response. Well no manager is in on the weekend. We stated to her we've been trying since Wednesday. "Oh well the manager has been on vacation since Tuesday and no one knew about it". Monday we call again. And lo and behold! Sent to the managers number again. And what do you know. She doesn't answer. We left a voicemail. Stating we were taking this to corporate. NOW the corporate is having issues as well. After a lengthy call they said they admitted there were many discrepancies from the hotels information. And would get back to us after the investigation. And now I just received an email stating they have no record of our stay. ( Funny how they can charge us still for both a suite at 97.27 and a regular room at 89.27 but can't see it) so I sent a lengthy email about that as well. As an FYI for anyone looking to stay here. I wouldn't, but if you must ABSOLUTELY do NOT check in with Lexie, who was the one who checked us in, and recieved the majority of our calls. And repeatedly lied to us or misled us. If I could give you her last name I would. TERRIBLE. I never review negative or positive but this has just been so ridiculous. Good luck to anyone who attempts to stay here. We just decided to dispute it with our CC Company.

If I could leave 0 stars, I would. I checked in on July 2nd, 2022. I waited at the front desk for quite awhile until the helper looked up from her phone in the back office. She was incredibly rude, insulted me, and made me CRY. She was not accommodating in any way,. The room was filthy (mind you, I stay at this hotel VERY often for work and have spent thousands of dollars here.) I requested a new room (not upgraded, just a clean room) when I went to the front desk to retrieve my new room key, the lady stuck her arm out, didn't even look at me, and handed me my key. When I checked out, I sent an email to the AM and the Regional Manager, and did not receive a response for a week. I sent a follow up email, and still no response. I called over 15 different times requesting a manager call me back. It is now September 14th, 2022 and still have not received a response or apology. DO NOT STAY HERE.

The hotel was great. It’s priced a little higher than surrounding hotels but trust me, it’s well worth the money. The rooms are spacious and updated, the breakfast is great, and the in hotel bar is a great addition. I highly recommend it.

First I need to say Texas is a very beautiful and clean state. The people are very friendly. To the point: very dirty! I asked twice to have the Spuge that had run down the wall next to the bed cleaned off. Was the pool was going to be cleaned so my grandchildren could swim. The response was “I’ll let them know” the filth on top of the refrigerator was disgusting and they did not clean the bathroom sink as they left us the old used soap in the dish. Wallpaper peeling off the walls and the ceiling tiles were very stain from I’m guessing water leaks. The good part was the staff was friendly and the room was affordable the breakfast was OK I have stayed at many Hilton‘s and will continue to do so just not this one ever again!

Very nice hotel! Nice bar, pool, and basketball court! Courteous staff also.

Great experience at Homewood Suites! Family was in town for a funeral. Hotel staff was very kind, helpful and accommodating during this difficult family time.

Room had clothes in closet from previous stay. Dishes were put back in cabinet dirty. Bed linings had long hair all over it. A total let down from previous stays.

Enjoy my stay every time. Nice little bar downstairs and their dinner and breakfasts are good. Not much around this area but the hotel is great

We were actually supposed to stay at a different hotel that we booked with Expedia, but the hotel was under construction, of which Expedia neglected to inform us of. So I called this Hilton hotel and the lady at the front desk said that they did have a room with 2 queen beds and a walk-in shower I was needing, so I booked it. After getting to the hotel, checking in, getting to the room and unpacked, we noticed that the bathroom didn’t have a walk-in shower. So I went down to the front desk. As I passed the by the end of the bar area, I noticed the bartender was just looking at me as I went by and to the front desk. He was still watching me as I continued to wait at the desk for someone to come, but since no one was coming, I rang the bell. and that is when the bartender welled out “NO”! and he began to laugh! At that point the lady from the front desk came out from the bar, where she had evidently been the whole time I was waiting to speak with someone. As she came out from the bar, she was laughing about what the bartender had done! I explained what the problem was with the bathroom was and she argumentatively said that I had only asked for a double queen bedroom with a handicapped accessible bathtub.She said all there rooms come with a handicapped accessible bathroom. She also said that only a couple of rooms have walk-in showers and they are taken and there was nothing she could do! She was very rude, argumentative, and full of attitude as I told her I would speak with the manager in the morning, of which I did with little trouble! This is my second experience with staying at a Hilton yand I have it say, it has little to be desired of!

On April 19, 2022, despite checking in (via HH app the previous day) and even calling ahead, my two nights reservation (made 10 days earlier) was canceled without notice. The reason: "the guest occupying the room decided to stay longer". Moreover, they asked me to move to the hotel next door which is not part of the Hilton family and knowing that there were other two other Hilton properties around the corner. The front desk made little to no efforts assisting me I had to ask them to call around and secure a room for me, no costs compensation offered for the more expensive room located. I have been a Hilton Honors member for over 15 years, staying in properties all over the world, never have I encountered such level incompetence and lack of professionalism. Simply unacceptable.

Every year we go and every other year they would have gotten 5 stars. However, this year the toilet paper was cheap trash & tore at the smallest touch. On top of that, they added a bar in the lobby and posted "NO BYOB" signs out on the back patio so apparently they've decided that we have to get our drinks from their bar if we want to drink outside of our rooms. SMH We've been coming as a huge group of family for years (all together about 10 -15 rooms every year for about 20 years) and this change was NOT communicated to us at all prior to our arrival or we would've switched hotels, yes, even after all this time! Every year we sit out there as a family and everyone who wants to drink brings their own and we have our reunion and fellowship for 3 days. Guess we might have to change hotels now after all these years.