Everything was top notch! Everything. Service, first and foremost - employees all smile and say hello, the grounds are clean and feel warm and homelike. Everything is desidned with good taste. The young lady Lara was very welcoming and sweet. I was not entirely happy with my room and asked if it would be possible to change and she asked her supervisor - which they did accommodate us... Check out was equally as smooth and pleasant. The breakfast is one of the best hotel breakfasts I've ever had... Served fresh fruit, cheeses, and made to order eggs and more. The location is excellent. Whenever, the next time I visit Vienna will be - I already know where I'll be staying. Thank you to all the staff for an excellent experience.

First, the positives: the staff was friendly and the breakfast was very nice. Unfortunately, their are many more negatives to report. Our room had far, far too many compromises in the conversion of an old space to a "newish" hotel room. The bathroom was simply a cramped box that had been built out from an existing wall. The pipes for the fixtures inside the bathroom box were installed under its floor but on top of the existing room floor. This plumbing pass-through required the entire bathroom floor to be raised about four inches. There is now an unexpected step up that could easily send someone on a late night toilet shuffle tripping face first into the sink. It's a very crude, cramped, and potentially unsafe solution. The beds had no headboard. There was only a small ledge/shelf behind, and slightly above the head of the mattress. Also, there were zero receptacles or outlets anywhere near the bed for charging devices. Difficult to believe in 2023. The wifi system would persistently disconnect every 30 secs or so and reconnect after about 10 secs. We called to ask if this could be investigated and the very nice young lady said she would check with her colleagues. No change. We complained again directly the next day but there would be no resolution during our stay. This impacted all three devices we attempted to use. We were trying to do next day planning and purchasing of event tickets and the recurring disconnects made this maddening. Again, this is unacceptable in 2023. This hotel has generally positive reviews so perhaps our room (30) is their one bad apple. I don't know, but, if you choose to stay in this hotel, I would definitely recommend refusing room #30 and then hoping for the best.

We stayed 3 nights in September. The hotel seems to be made up of at least two old buildings with wide staircases, paneled hallways with interesting art, and charming public rooms. The breakfast buffet was really good and they offered extra things you could order like fancy eggs; in the afternoon they had a self service bar and free delicious cake and sweets. The staff was helpful and friendly. Finding our room the first time was a challenge due to the nearly random numbering and color coding system used to identify rooms and floors, and the fact that one of the lifts apparently skips a floor. Our room was big with a comfortable bed, a small minibar, and an unusual bathroom layout - one little room just for the shower, another just for a large sink, and another with the toilet and a small sink. It had a view onto an unattractive street, with very loud construction for a new metro station a block away starting quite early every morning. The double windows did mute the noise a lot, but keeping them closed wasn’t ideal as the AC was weak. But our traveling companions who had a courtyard room said their room was quiet. The neighborhood was busy with a combination of commercial and residential and had a good selection of restaurants (we liked La Pause pizza and Da Michele Italian since both were delicious, open late, and we could get in without a wait or booking ahead), and it was not too far to walk to shops, museums and tour bus stops.

THIS HOTEL. 💛 honestly a true highlight of my Vienna experience! Few favorites: They have QR codes so you can explore every room in the hotel which is such a fun touch. Beds were so comfortable Afternoon tea was such a delight. Honesty bar is so fun! Ahhh, just stay here already!

One of the best places to stay in Vienna. The rooms are uniquely decorated in an exclusive townehome away from home experience. I loved the beautiful big windows throughout the hotel that opened and provided fresh air in October. The breakfast was first class. Caviar plus anything you could imagine. The Views from the breakfast room were beautiful. Complimentary wine was provided at check in and every afternoon they had complimentary homemade cakes and specialty loose leaf teas. I enjoyed the local area and the restaurants nearby that were less touristy and of higher quality and value. I stayed only 3 nights but wished I stayed a week. If you are a Hyatt member you can use your yearly free nights at this location. The best way to experience Vienna is to live it in style!

Fun and artsy room and most importantly clean, awesome location and amazing breakfast for meat eaters and veggies alike. It was pretty noisy at times up until 10pm so maybe not the best spot if you have young children. The house keeping starts early too which might not bode well for those looking to sleep past 9 on a weekend, worked just fine for us though! Would definitely return.

The most amazing hotel!!! Can’t believe how affordable it is given the superb level of service and a very intricate breakfast spread!!! The room was also very nice, quiet and spacious. Location-wise couldn’t be more perfect as it’s both in a trendy neighborhood and also close to many of the major sights.

Truly an incredible hotel!!!!! The rooms are enormous and so nice, very quiet and private. The breakfast spread is beyond amazing with tons of options. The afternoon tea/cake time is also great. The front desk staff are super nice and helpful. The hotel is also in a really amazing neighborhood within Vienna, and gives very easy access to walk to the main sites. Cannot recommend this hotel enough!

We LOVE the Alstadt! We have just spent a second visit to Vienna enjoying the fantastic hospitality of this exceptionally welcoming hotel which is perfectly located in the heart of Spittelberg, a short walk from the main museums and barely 20 minutes on foot from the more conventionally touristy centre of town. The rooms are beautiful and we would be surprised if there is a hotel in Vienna that does a better breakfast. The service is very good and super-friendly, and nothing is too much trouble. Room service (of excellent quality), including on a Sunday night, is a real plus. Everything in the Alstadt is designed around the comfort of guests, not the convenience of the hotel, and this really sets it apart from others. We will always want to return to the Altstadt. Our thanks and warmest wishes to the whole team.

This is one of my favorite hotels I've ever stayed at. I've now stayed here three times, so consider it somewhat of a home away from home. I guarantee I will always stay here when visiting Vienna. The hotel is gorgeous and interesting (not your typical hotel style, as they have artists/architects design different sets of rooms). We've stayed in three different styles of rooms now, and enjoyed them all. The staff is fantastic, always so friendly and helpful. The breakfast is delicious. I love the neighborhood, it's walk-able and accessible to public transport. Simply said, this hotel is fantastic and you'd be silly not to stay here!

Really nice rooms with very high ceilings. The breakfast spread was great. Super inviting staff.

From the unassuming Viennese entrance, you might wonder if there would be anything worth coming inside for...but I would recommend that you do! From the modern reception area to the wonderfully welcoming salon and the spacious rooms, the Altstadt Hotel did not disappoint in any way. Situated in a quiet side street, but an easy walk to the Museum Quarter and City Centre, we found the location to be the best balance of both central and peaceful. The ultimate strength of this boutique hotel is in the staff, who were some of the most happy, helpful, attentive and efficient that I have ever encountered. From the reception staff to the servers at breakfast & afternoon tea, along with the extremely efficient housekeeping staff, they were absolutely exceptional. The variety of options at breakfast catered for every possible taste and dietary requirement and there was always a 'breakfast eggs' special which changed daily and was invariably delicious. The afternoon tea is also a feast for the tastebuds and we always made sure to have a break in our explorations and return for some rest, relaxation & recharging before going out for the evening. It was my birthday on the final day of our stay and when we returned to the room they had left a card and sweets, which was really unexpected and much appreciated. I would recommend the Altstadt to anyone who prefers a 'home from home' type of hotel with an emphasis on exceptional customer service.

A terrific hotel in the perfect location (far enough away from the chaos of the centre but close enough walking distance). Breakfast is a delight and afternoon tea a real treat. The ladies at the front desk were friendly and super welcoming. Only complaint would be that noise can travel through the corridors where there’s a fire exit and can disrupt the peace. Other than that I couldn’t fault this place.

Loved our stay at Altstadt! The staff at reception made us feel at home and were helpful with all of our needs. The building itself has its own unique feel, very artsy yet comfortable. The breakfast spread was delicious. We were here during easter weekend and the staff even gave us a handwritten card wishing us a happy Easter along with a basket of goodies! Will stay again!

We stayed here for my partner's birthday celebration and the staff of the Alstadt Vienna made it an amazing stay. The hotel itself is very nice and we were upgraded to a large suite and the front desk also left a few gifts for her birthday. The breakfast setup is top notch. Great honor system roof deck as well. Location is perfect. No doubt I'll stay here next time in Vienna. Thanks for a great experience.

Trendy, cozy, warm, comfortable and safe - quality hospitality - excellent service. Located at the heart of Vienna's artistic / bohemian quarter. Top breakfast!

Very comfortable small hotel in the heart of the city. Atmosphere inside is as you get to the museum. Very cozy and comfortable. Good service and nice breakfast. My recommendation!

Loved our stay at this hotel! Beautiful rooms with character, great breakfast and tea time in the afternoon, cozy neighbourhood… everything was perfect!

We loved our stay here! The staff was very friendly and communication was easy. The lobby was nicely decorated. They hosted tea time for 2 hours each day which was a nice bonus. Breakfast was delicious and plentiful. We had to check out very early in the morning due to flight and they allowed us to pick breakfast and have it delivered to our room at no extra charge. Nicely stocked mini bar. There is a bar at the hotel with limited selection. It was 5 minute walk to bahn station. We were able to walk to opera house in 20 minutes or so. There were several good restaurants and bars nearby.

Quirky hotel with interesting fun art on all floors. Staff were wonderful, friendly, funny, attentive and so much more.

I only had breakfast here, did not stay over. But what a wonderful place and meal!! I can recommend it unreservedly.

Such a pleasant stay. Perfect breakfast, room, people, everything !

This is one of the best hotels I've ever stayed at. The place itself is gorgeous, the food is excellent and the staff are most helpful. Top notch.

Great hotel. Really friendly staff. The breakfast is plentiful, fresh and varied. In the afternoon there are cakes and sweets available for guests in the salon, which is a lovely touch. Our room was clean and comfortable. I would stay here again.