Absolute disgrace of customer service. My problem hasn't been solved for days because the people at headquarters can't reach their own colleagues in the branch. What a luxury. I wasn't helped. Thanks.

I would prefer to give 0 stars. This is such an incompetent association, you often wait 7 days for an email to be answered, you sometimes catch competent, sometimes very incompetent people on the phone and even after months of waiting for a package (once it disappears, sometimes it arrives damaged). ..) you end up without a product because it is sold out. I CAN ONLY ADVISE ANYONE FROM ORDERING LARGER ITEMS (FURNITURE) FROM EDUSCHO. This is a case for consumer protection.

I received a €10 voucher for the online shop by email on the occasion of my birthday. However, this only applies to purchases of €50 or more! valid!? This means that when I redeem my birthday gift from the profitable company Tchibo, I actually pay €40 for this gift. Thank you very much, I give up. A free cafe in a desired branch would have also done the trick.

I can only advise anyone not to sign a contract there. The customer service (clerks) are so intellectually underserved that it hurts your soul. The goods did not arrive on the agreed delivery date. After much research, I was told that the goods were not available. Can only warn everyone about this messy coffee partner!!!

On December 30th I ordered a tall cabinet for the bathroom. Unfortunately, we only received one part of the cabinet from the start and have now been waiting for over a month for the second part, which has already arrived broken twice! The shame is that we receive a reminder for payment, even though we are still waiting for the second part and can't do anything with a package (without screws, without back walls, etc.). That was my very last order from Tschibo. You won't receive an answer via email anyway and no problem will be resolved over the phone, only an order will be placed. I have never experienced such bad customer service!

Ok

(Translated by Google) "Ice cold to be ignored" is the motto. from Tchibo, when it comes to commenting on original items due to the overdue delivery of an order. Such a blood experience never again Cave Tchiben (Original) "Eiskalt ignoriert werden" ist die Devise. von Tchibo,wenn es darum geht auf Urgenzen wegen vielwõchig ùberfælliger Auslieferung einer Bestellung Stellung zu nehmen. Such a blood experience never again Cave Tchiben

Tschibo Gewerbeparkstrasse 1220 VIENNA TOP operation & ADVICE....many thanks to the lady for the loading help!!!!

Unfortunately, the service and complaint handling was simply a disaster. Shipping costs will be charged and dunned, even though these are not shown on the associated invoice.

Lousy customer service and online orders were not delivered!!!!

Schnelle Bedienung, große Auswahl! Kann ich punkto Kaffee und Kuchen nur empfehlen!

Service and communication are impeccable.

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