Very much disappointing! We went into the store, waiting patiently about 10-15 minutes till one of the sellers recognized that we're there. They were running back and forth doing nothing, even though there were not so many customers. We wanted to buy a necklace for my girlfriend and pointed the necklace out we'd like to see. The salesman (Asian looking) kept asking 3 times if we want only the necklace before he put it out and finally showed us a packed new one so couldn't even see the product itself. I asked him about engraving service and that was the most unprofessional point of the whole conversation: THEIR ENGRAVER WAS BROKEN, he couldn't guarantee that nice letters would be graved into the necklace, so I should waited 2 weeks! I told him it's not an option, so he suggested asking the shop next door if they could do it. During the whole conversation he was behaving in a very unprofessional and high-minded manner. NOT RECOMMEND TO ANYONE!

I‘ve ordered a ring at Tiffany‘s to a confirmed price. One month later I wanted to pick up the ring in store and they told me that they had a 7 percent price increase. The sales man didn’t want to find a solution or wanted to offer something else. This is the total opposite of customer friendly.

Got a bracelet for my birthday, and I’ve had it for a while so I wanted to get it cleaned and fix the clasp that is broken. I waited in line like everyone else, and when it was my turn and I told the lady what I needed, she says she’s busy and if I could wait for the line to end so she could sell to new customers instead of keeping an already existing customer happy. This place is just line any other ‘expensive’ store, if you’re not buying, or don’t look like you can ‘afford’ anything, the pretentious sales people treat you like dirt.

I've done 500km only to see closed doors due to lack of due dilligence in puting information about opening hours on google maps...that's not what you would expect from such a well known company.

I went into this Tiffany store to have my bracelet fixed. The sales lady said she would have it sent to the goldsmith and mailed to me. That was 3 months ago and still don’t have my bracelet. They won’t answer my phone calls or emails. Absolutely atrocious customer service. I would like my $300 back.

(Translated by Google) Impossible the business, Greetings is there a foreign word, !!!!! . (Original) Unmöglich das Geschäft, Grüßen ist dort ein Fremdwort,!!!!! ,

I was Tiffany customer but recent purchase of neckle for my wife changed everything. It’s interesting, how a small purchase of 200 eur (of low quality product, as appeared) and personnel attitude changed my relation to this brand. A separate “hello” to cold pretentious seller lady who is just a seller but not the brand owner. I do not recommend to visit Vienna Tiffany to solve some issues, you will ruin your day in case you aren’t buyer. But in case you bought something and some issues appeared, prepare to find out their real face.

There is not much to say, except that they keep their standards high. I don't know how, but they give you the feeling of joy in shopping. Gladly again, as soon as I can afford it.

Juliana made the experience of shopping at this Tiffany’s just that… an experience. I’ve never met someone so knowledgeable and loving towards the history and craft of where they work. It helps of course that this is Tiffany’s! But, Juliana’s love and pride for Tiffany’s made it feel like something beyond a ‘purchase’ here, and instead that I was becoming a part of a tradition of beauty and excellence. This is why to go to Tiffany’s; Juliana does its name so proud, and it was such a pleasure to encounter her here, at Tiffany’s.

Was looking to purchase a pair of earrings that were on display. When I got to the counter the tray was removed and taken upstairs with someone else carrying champagne. I enquired about these earrings to be told “we don’t have what you’re looking for” I asked if they had similar but received a flat no. I was not offered an alternative , having spent well in the past I will boycott this store as the attitude was poor. I am guessing but the upstairs guest was more important and the footfall considerable so probably no need for that extra customer service. What ever it was I have no intention of finding out and will return to Oxford street where I am sure I will find an alternative.

I got a necklace. Beautiful!

I couldn't come directly to the store, I live abroad.  My personal seller was Juliana Huszarova. We talked in English. She was so comitted to advicing me. She was making pictures, telling me about items. She even let me know after shipping products. I'm very gratefull to her and recommend Juliana to everybody! Bracelet is sooo beautiful, looks better in real than via internet :-)

I was there about a month ago. Juliana, the saleswoman, is friendly, helpful and thoghtful during the process. She is prompt and I did not have to wait there for an extra minute. She helped me to choose jewellery for mom and also for myself. We are satisfied! Danke Juliana!!

(Translated by Google) I really did not like the attitude towards the client in Vienna Tiffany. Feel disenfranchised and upset. Kiev Tiffany has a completely different attitude. I wanted to change or remount my jewelry, but they told me that it was impossible (although there is a guarantee). They said that I cut my product myself ... how? It was all the time around the neck .. This is a heart pendant on a chain. Silver. The heart was swollen .. very disappointing that they did not believe me and decided that for some reason I spoiled it myself. The female employee did not help but also looked haughtily. (Original) Очень не понравилось отношение к клиенту в Венском Tiffany. Чувствуешь себя бесправным , и опрокинутым. В Киевском Tiffany совсем другое отношение. Хотела поменять или перемонтировать своё украшение, но мне сказали, что это невозможно (хотя есть же гарантия). Сказали, что я сама порезала своё изделие..как? Оно все время было на шее.. Это кулон сердечко на цепочке. Серебряное. Сердечко вздулось..очень обидно, что мне не поверили и решили, что я сама его зачем-то испортила. Женщина работник не помогла но ещё и надменно смотрела.

Many thanks to a very professional and friendly saleswoman Juliana who helped me choose timeless pieces of jewellery. Great satisfaction with products and with her service!

Excellent service, impeccably friendly and knowledgable staff. It exudes an atmosphere of calm and quality, and going through personal recommendations on the upper floor is an experience on its own.

(Translated by Google) If you know international Tiffany stores and are in a good mood for a shopping experience when buying gifts, then unfortunately you are completely out of place in the branch in Vienna. To surprise, wanted to buy a Tiffany box under the Christmas tree and then come back with the person so that they could choose the content themselves. Got the instruction that you don't do this at Tiffany & Co. Acknowledged, annoyed and visited the next jeweler at Kohlmarkt who was happy to help make this kind of gift possible - Tiffany Vienna will never see me again! (Original) Wenn man internationale Tiffany-Stores kennt und gut gelaunt ein Einkaufserlebnis beim Geschenkekauf erwartet, dann ist man in der Filiale in Wien leider völlig fehl am Platz. Wollte zwecks Überraschung unter dem Christbaum eine Tiffany-Schachtel kaufen um danach mit der Person wieder zu kommen damit sie sich selber den Inhalt aussuchen kann. Habe die Belehrung erhalten, dass man dies bei Tiffany & Co. nicht macht. Zur Kenntnis genommen, geärgert und den nächsten Juweliere am Kohlmarkt aufgesucht der gerne behilflich war diese Art eines Geschenkes zu ermöglichen - Tiffany Wien sieht mich sicher nie wieder!

Great Service, good products, friendly and helpful staff.

(Translated by Google) While I was abroad, Monika and Ilona at Tiffany & Co. Vienna helped me enormously to buy a present for someone who is very close to me. You have met and even exceeded my requirements. I can't thank them enough for that. You are the best! (Original) Während ich im Ausland war, haben mir Monika und Ilona bei Tiffany & Co. Wien enorm geholfen ein Geschenk für jemand zu kaufen, die mir sehr nah steht. Sie haben meine Anforderungen erfüllt und sogar übertroffen. Ich kann ihnen dafür nicht genug danken. Ihr seid die besten!

👍🏼

(Translated by Google) Great support from Ms. Wurm 👍🏼😁 (Original) Tolle Betreuung durch Fr. Wurm 👍🏼😁

(Translated by Google) Zero customer support. Never again. I bought an engagement ring in 2018. It was said that it was "from the new collection" and therefore there was no certificate for the diamond in stock. So far so good. They said they would mail it to me. It is now the end of 2020 and after several phone calls, e-mails and even a personal visit on site, I still don't have a certificate for the ring that I bought there, which is of course not exactly cheap. I think it's an absolute cheek how paying customers are dealt with here. Maybe someone on site will be interested in this evaluation and someone will finally really take care of it instead of just making empty promises and pushing customer needs before them. I will NEVER shop there again. No customer care & support at all. Never again. I bought an engagement ring in 2018. As it was from the "new collection" as they said, they did not have a certificate for the diamond on stock. It would come separate via mail they said and unfortunately did not arrive at the point I bought the ring. No problem I thought. They said they are going to send me the certificate via mail home. Fast forward to end of 2020, I am still waiting for my certificate. After several phone calls, emails and even a personal visit at the store, I am still waiting for the certificate; even though of course at all these calls and the appointment they promised to send it. They have already ordered it and it's on the way. Yeah right Maybe this review wakes up some of the employees there and I finally get the certificate for the diamond ring I paid for two years ago. I would NOT RECOMMEND anyone to buy there or go there and I myself will not anymore. The point is their carelessness for their paying customers and their attitude about it. Not so much the certificate. (Original) Kundensupport gleich Null. Nie wieder. Ich habe 2018 einen Verlobungsring gekauft. Es hieß er sei "von der neuen Kollektion" und daher sei kein Zertifikat für den Diamant auf Lager. Soweit so gut. Es hieß, man würde es mir per Post nachschicken. Mittlerweile ist es Ende 2020 und nach mehreren Telefonaten, E-Mails und sogar einem persönlichen Besuch vor Ort, habe ich immer noch kein Zertifikat für den Ring den ich dort, natürlich nicht gerade günstig, gekauft habe. Ich finde es eine absolute Frechheit wie hier mit zahlenden Kunden umgegangen wird. Vielleicht interessiert ja dieses Bewertung irgend jemanden vor Ort und es kümmert sich endlich mal jemand wirklich darum, anstatt immer nur leere Versprechungen zu machen und Kundenbedürfnisse vor sich her zu schieben. NIE WIEDER kaufe ich dort ein. No customer care & support at all. Never again. I bought an engagement ring in 2018. As it was from the "new collection" as they said, they did not have a certificate for the diamond on stock. It would come separate via mail they said and unfortunately did not arrive at the point I bought the ring. No problem I thought. They said they are going to send me the certificate via mail home. Fast forward to end of 2020, I am still waiting for my certificate. After several phone calls, emails and even a personal visit at the store, I am still waiting for the certificate; even though of course at all these calls and the appointment they promised to send it. They have already ordered it and it's on the way. Yeah, right. Maybe this review wakes up some of the employees there and I finally get the certificate for the diamond ring I paid for two years ago. I would NOT RECOMMEND anyone to buy there or go there and I myself will not anymore. The point is their carelessness for their paying customers and their attitude about it. Not so much the certificate.

(Translated by Google) Beautiful the business very friendly the staff 5 stars you can buy nice gifts (Original) Wunderschön das Geschäft sehr freundlich das Personal 5 Sterne man kann schöne Geschenke kaufen

Timeless jewelry ♥️

(Translated by Google) Buy jewelry by phone / get advice really difficult. Online safe Exemplary only to reach someone by phone in Vienna impossible. The business is probably going very well. , , (Original) Schmuck telefonisch kaufen/Beratung zu bekommen echt schwierig. Online sicher Vorbildlich nur jemanden telefonisch in Wien zu erreichen unmöglich. Das Geschäft läuft vermutlich unendlich gut . . .

This Saturday, I went shopping at Tiffany's for the first time. A few days ago, I contacted their customer service to check if they had the models I liked in my size. I also asked if I could bring my dog with me because we're from another country, and I always have my dog with me. Ms. Atabay from customer service quickly answered my questions. I'm happy that I could go to the store with my future husband and our dog. I like to spend my money where I can bring my little companion. Everyone working there was really friendly and smiled a lot. The only downside was that one model I wanted wasn't available, even though customer service said it was, and we had to go a bit over our budget. Mr. Kalatarow is really good at his job. The guys at the entrance and on the third floor were welcoming and made the atmosphere positive. I hope what I bought makes me happy for a long time, and I can't wait to go to Tiffany's again, no matter the cost.

Dearest Juliana, a Tiffany experience with you is just incredible! You are simply amazing how you look after your clients is just absolutely wonderful! Thank you for making my Tiffany experiences always one of a kind!! Your simply the best , Tiffany is lucky to have you in Vienna!! 💎🫶🤩

I went in the other day to buy a Christmas present for my wife. I was not really paid much attention to, by an Asian assistant who clearly profiled me as a non-potential client. I was told to look online. The shop was empty. There was no attempt to help me. I have bought products from the shop in Rome, and regularly get personalized emails, news and efforts to upsell to me. Why can´t you have a standard approach instead of a rude, exclusive and arrogant attitude? Please try Tiffany's in Rome over this place.

Contact with the Tiffany & Co. Vienna is one of the biggest dosappointments in my life as a consumer. I’m waiting for my certificate ONE AND HALF YEAR, it should be sent to us and it is still not here. Many call phones to Tiffany, we’ve even travelled to the shop in Vienna just to ask for our case (we are not from Austria), they assured us that the certificate will be in our office within 6 weeks. That was on 9th May. The certificate is still missing. The whole case is riddiculous and I’m afraid I need a local lawyer to finish my case. That’s very sad because Tiffany was a symbol of luxury and now is a symbol of unpleasant and unproffesional customer care for me. Huge disappointment!

Enjoyed my stay in Tiffany’s boutique in Vienna today. It was my Birthday and Juliana helped me find the perfect gift😍 She is super welcoming and charming ambassador. Will come back here soon🙌

We were shopping in the store last week. What a nice experience! Especially thanks to Juliana, seller from Slovakia, speaking fluent German. I value pro-customer attitude. Thank you for your help !

Friendly & helpful staff. Thanks Juliana for help. I love my new ring! You are such a help when it comes to pairing with pieces I already own. Many thanks Juliana!

love tiffany ,there is no need to explain

So much beauty at one place really warmed my heart up on a cold January day. is still true that even in 2022 nothing “bad can happen to you” at Tiffany’s. I had the most wonderful time visiting there, talking to the the incredibly nice staff and I even got the perfect gift that I will cherish for a very long. Special thanks for Juliana who made my visit unforgettable.

Iconic, luxury jewelry store, the personnel is very nice and helpful ------ rectification to 1 star because I went there to buy a Platinum necklace, i was showed and I touched and bought a Platinum necklace, but i reached home with a white gold necklace. The seller went to pack the platinum chain, told me that she gave me a wrong price, and in the end packed me a white gold chain when I specifically went there for the platinum one.------ rectification to 3 stars, i contacted the store we are working to fix the issue----rectification to 4 stars, solved by FedEx, professionally handled by store personnel.

Such a great experience again! Thank you, especially to Juliana! It was very pleasant and I’m so glad that she was the person who helped me to make the right choice. Juliana is so excited about the brand and it's obvious that she loves her job so much.

Big thanks to Ifraim, who was very professional, welcoming and kind. He made my shopping at Tiffany's amazing experience. He had my earrings cleaned, and they look like new again.

TOP

Extremely uneducated staff speaking of silver when dealing with their own platinum. Elongated a chain, that opened at this very place and kept insisting it was due to force instead of their own work. Never again.

I had the best experience at the Tiffany store in Vienna! thanks to the best and wonderful Ms. Juliana Huszarova. You can see how much she loves all of Tiffany's unique pieces, so be careful - she can sell you anything because she herself would buy anything :) Thanks to her, I had a wonderful time in the store with my friends and I recommend a visit to everyone. Don't feel like you don't belong in this store, the opposite is true! you will feel so welcome! Juliana gave us the best hospitality. A friend of mine couldn't resist and bought the first ever diamond piece! Thanks to Juliana it was an extraordinary experience and I will never forget my best friend's tears during this special moment - Juliana made it special :)

Julianna is the best sales in this shop. She was very open, nice and got the best taste. My best experience in Tiffany's so far.

Also this time, as for others in the past, very happy with the high quality of the proposal. Further, It is always a pleasure to visit the welcoming shop (located in a wonderfull corner of the downtown -Kohlmarkt-), where the staff is friendly and qualified. In particular I would reccomend Juliana Huszarova who both in this occasion but also for an other circumstance in the past, adivsed me with style and competence.

Excellent service - elegant and highly professional shop and products.

Extortionate

Very friendly and professional service and beautiful jewellery!

Nice stuff

Friendly and professional staff members there.

Very nice employees! Super service!

(Translated by Google) Very friendly service! (Original) Sehr freundlicher Service!

Trust my wife to find Tiffany & Co.

(Translated by Google) Everything OK :) (Original) Alles soweit Ok :)

5* to John who ordered the ring for my fiancé.

(Translated by Google) Very helpful advice. Quickly found the right one. (Original) Sehr hilfsbereite Beratung. Schnell das passende Gefunden.

(Translated by Google) Super (Original) Super

(Translated by Google) Friendly staff🌬 (Original) 직원이 친절해요🌬

(Translated by Google) A nice team, unfortunately the sellers are not exactly informed or up to date about which collections you currently have or are selling, even with an explanation, the seller couldn't figure out what I wanted, although I showed him exactly in the showcase in front of him , he wanted to sell me a more expensive piece which I didn't want (Original) Ein nettes Team, leider sind die Verkäufer nicht gerade informiert oder am Laufenden, welche Kollektionen Sie gerade haben oder verkaufen, auch auf Erklärung hin konnte sich der Verkäufer keine Reim machen was ich haben will obwohl ich es ihm genau gezeigt habe in der Vitrine vor ihm, wollte er mir eine teureres Stück verkaufen was ich gar nicht wollte

Im really satisfied with the product and professional, pro-customer attitude of mr Ifraim, he is just great

(Translated by Google) I wanted to buy an engagement ring and was in various shops in downtown Vienna. After the "WOW" experience in the Tiffany & Co. shop on the Graben, it was quickly clear that I would buy the ring there. We (after the application, of course, accompanied by my fiancé) have been there several times since then, because we received a lot of interesting information and the ring was then perfectly adapted by the goldsmith. We were always greeted warmly and always contact Juliana directly (but her colleagues are also very helpful). She is always available, very friendly, courteous and has made the "just buy ring" a truly emotional and wonderful experience. Thanks a lot for this! My recommendation: Call ahead and ask directly for Ms. Juliana Huszarova and make an appointment with this competent saleswoman. So you will surely have a wonderful time (otherwise you will have to wait at peak times without an appointment). (Original) Ich habe einen Verlobungsring kaufen wollen und war in diversen Geschäften der Wiener Innenstadt. Nach dem "WOW"-Erlebnis im Tiffany & Co. Geschäft am Graben, war sehr schnell klar, dass ich den Ring dort kaufen werde. Wir (nach dem Antrag natürlich in Begleitung meiner Verlobten) waren seitdem mehrmals dort, da wir dann nochmals viele interessante Informationen bekamen und der Ring dann noch vom Goldschmied perfekt angepasst wurde. Wir wurden immer freundlich empfangen und wenden uns stets an Juliana direkt (aber auch ihre KollegInnen sind sehr bemüht). Sie ist immer erreichbar, sehr freundlich, zuvorkommend und hat aus dem "bloßen Ring kaufen" ein wahrlich sehr emotionales und wunderschönes Erlebnis gemacht. Vielen Dank dafür! Meine Empfehlung: Rufen Sie vorher an und fragen Sie direkt nach Frau Juliana Huszarova und vereinbaren mit dieser kompetenten Verkäuferin einen Termin. So haben Sie sicher eine wundervolle Zeit (da Sie ohne Terminvereinbarung sonst zu Stoßzeiten auch mal warten müssen).

(Translated by Google) Very nice advice! (Original) Sehr nette Beratung!

(Translated by Google) Great gifts for the girlfriend (Original) Tolle Geschenke für die Freundin

(Translated by Google) Very chic, kind and helpful staff (Original) Molto chic, personale gentile e disponibile

Amazing customer service, friendly and helpful staff, second floor has all the gems 😜

(Translated by Google) Great service and nice care (Original) Super Service und nette Betreuung

(Translated by Google) Excellent service (Original) Отличное обслуживание

Very good shop, with sometimes very friendly staff, sometimes little less cheerful

(Translated by Google) good service (Original) хорошее обслуживание

(Translated by Google) Very nice and dear sellers. (Original) Sehr nette und liebe Verkäufer/innen.

(Translated by Google) So service has to be ... (Original) So muss Service sein...

Tiffany's is always Tiffany's

(Translated by Google) Great advice Top jeweler (Original) Super Beratung Top juwelier

I highly recommend seller Juliana. I have always been very pleased with her work that was done. She is prompt, knowledgeable and courteous. She always comes up with a vast array of unique choices. Juliana is professional & knowledgeable. She is exceptionally friendly and helpful throughout the process. Thanks for helping me to purchase many beautiful pieces. She speaks Slovak, Czech, German & English. Nevahajte si nechat poradit :) Juliana is the best & the most caring seller, always keen to help. I have made purchases over the years for myself and for friends. As a customer of Tiffany, I can say I would never even think about going elsewhere for my jewellery needs! Thanks for fabulous friendly customer 10/10 service! Thank you Juliana!

If your partner does not like the gift, you are better off withdrawing thousands of Euros and flushing down the toilet. Do not buy anything in the store. Online, you can at least receive a refund for 30 days.

High quality bracelet: 6 days after purchase...