1/5 C F. 1 year ago on Google • 19 reviews
TERRIBLE
customer
experience!!!
___________
Our
entire
family
got
the
membership
in
2021
(online
purchase).
This
has
been
renewed
automatically
in
2022,
all
good.
Now
in
December
we
got
the
new
membership
cards
for
upcoming
2023
and
we
realised
that
actually
we
must
skip
2023.
I
wrote
to
the
office
management,
thinking
that
it
is
perfectly
fine
to
let
them
know
1month
in
advance
about
our
cancellation
before
the
2023
year
start.
SURPRISE:
they
brought
a
clause
from
the
Terms
and
Conditions
which
says
that
I
should
have
cancelled
by
31.Oct.
They
also
pinpointed
to
it
online.
Ok,
I
dont
remember
it
from
2021,
which
is
not
something
uncommon
I
guess.
But,
insisting
on
the
2023
membership
payment
knowing
that
my
family
will
NOT
use
it
just
p$#@es
me
off.
We
had
couple
of
emails
already
where
I
kindly
requested
to
consider
my
family's
need
for
2023
cancellation,
but
THEY
JUST
INSIST
US
TO
PAY.
________
I've
seen
similar
customer
unfriendly
experiences
in
other
reviews
here,
I
wish
I
saw
them
much
earlier.
You
decide
if
this
type
of
"customer
care"
suits
you.
For
me
-
never
again
I
will
register
my
family
with
them
and
will
advocate
against
them
with
every
occasion
I
have.
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