1/5 Eva S. 2 years ago on Google
If
I
could
give
0
stars
I
would!!
Because
my
family
from
the
Netherlands
came
to
visit,
we
planned
and
organized
a
nice
boat
trip.
Or
so
we
thought.
As
we
were
14
in
total,
I
bought
the
tickets
for
the
08:30
boat
on
28.8
in
advance.
Great
was
our
surprise
when
we
arrived
punctually
at
08:15
to
find
out
that
the
departure
time
had
been
changed
to
09:00.
When
trying
to
board
the
boat
at
08:30
(and
already
wondering
why
this
was
so
delayed)
we
were
informed
of
the
change
and
told
to
exchange
the
tickets
at
the
ticket
desk.
Personally,
I
already
think
that
it’s
bad
service
that
we
were
not
informed
about
the
time
change.
What
if
they
had
changed
it
to
08:00?
Making
us
miss
the
boat?
Sadly,
this
was
not
the
worst
part.
When
we
got
to
the
ticket
desk
it
became
clear
that
there
were
only
12
places
left
on
the
boat.
Thus
they
basically
gave
us
the
option
to
leave
2
people
behind
in
Vienna
or
that
otherwise
we
could
all
not
go.
Especially
considering
that
14
return
tickets
amount
up
to
980€
I
find
it
hard
to
comprehend
this
extremely
bad
service.
I
assume
that
the
Twin
City
Liner
is
aware
of
which
tickets
they
have
sold
and
thus
that
—
when
changing
the
departure
time
—
they
could
rebook
our
tickets
to
the
new
time
ensuring
us
a
place
on
the
boat.
I
wonder
why
this
was
not
done,
do
they
no
care
about
their
customers?
Or,
did
they
hope
we
wouldn’t
show
up
so
they
could
sell
the
tickets
twice
and
make
some
extra
profit?
Mind
you,
it
was
clear
we
were
not
the
only
people
with
this
problem
(as
a
family
was
exchanging
their
tickets
with
the
same
problem
as
well).
In
addition,
as
we
were
waiting
to
get
a
refund
many
people
had
to
come
to
the
ticket
desk
with
several
ticket
related
issues.
Due
to
this
it
also
took
until
09:30
before
we
in
the
end
had
gotten
a
refund.
The
person
at
the
desk
was
friendly
and
obviously
also
was
not
too
please
to
have
this
situation
EVERY
DAY.
Nonetheless,
the
fact
that
we
were
not
informed
about
the
change,
were
then
faced
with
a
lack
of
tickets,
and
then
had
to
spent
quite
some
time
getting
a
refund
creates
an
overall
really
really
bad
experience.
Quite
honestly,
I
do
not
think
that
the
refund
was
enough
compensation
as
this
cost
us
several
hours
of
our
day
and
this
issue
could
have
been
avoided.
It
was
more
than
within
the
control
of
the
operator
to
anticipate
this
problem
and
prevent
it.
Their
lack
of
doing
so
is
simply
baffling
to
me.
All
in
all,
I
would
not
recommend
this
service
to
anyone.
In
fact,
I
would
actively
discourage
anyone
from
considering
to
use
the
services
of
the
Twin
City
Liner.
Update:
As
noted
below,
Twin
City
Liner
contacted
me
and
offered
me
tickets
in
the
captains
lounge.
Though
this
of
course
cannot
substitute
the
original
plan,
especially
as
my
family
came
to
visit
we
couldn't
go
with
the
original
group.
Nonetheless,
mistakes
are
human
and
I
am
satisfied
with
the
way
the
company
tried
to
compensate.
Two
weeks
ago
I
went
with
a
group
of
friends
and
we
had
an
enjoyable
trip
:)
Also
the
company
did
not
ask
me
to
delete
the
negative
review,
which
I
think
speaks
for
them
as
it's
common
these
days
to
artificially
have
a
high
score
by
asking
people
to
delete
negative
reviews
for
certain
favours.
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