I recently bought an engagement ring from Juwelier Wenthe or 123Gold. During my search for the perfect ring, I had the impression that the saleswoman showed little interest and the atmosphere was unpleasant. It almost seemed like I was wasting her time. It wasn't until I decided on a ring that her face brightened and she suddenly became much friendlier. When I picked up the ring I was greeted by another saleswoman. She asked me to take the elevator up. When we got there, another saleswoman who was advising other customers said: "What have you lost here?" Unfortunately, I have had similar experiences in Mannheim several times, and I have the impression that the origin of the customers plays a role. It is unfortunate that such experiences of discrimination still occur and urgent action should be taken to address them.

Just great! Rarely have we experienced such good customer service. We were thrilled two years ago when we picked out our rings, but even more so when we called yesterday in despair because we had lost them after engraving them for the wedding reception tomorrow. :( the employee was so nice to deliver the rings to us again within 24 hours at a fair price. Simply great!

We were there today for a consultation regarding wedding rings. I have to say that this is the first time since we started looking for wedding rings that we really felt advised. Even if you don't have any ideas yet, you will be guided through the range competently and in a very friendly manner. Of course, everything can be viewed on the homepage, but I felt a little overwhelmed by the huge selection on the homepage. Especially since every design element can be combined with every ring. I therefore definitely recommend a visit on site to see the different materials and design elements directly in front of you. Special requests are also taken into account. The prices are absolutely fair, almost unbeatable. We would have had to spend almost twice as much for a similar ring combination with the same material from another jeweler. A big plus, however, is that the ring preparation takes place directly on site and the rings do not have to be sent in first. And the whole thing is free too. I can therefore give an absolute recommendation with a clear conscience. I would go there again at any time.

Very nice saleswoman. She took her time and gave us excellent advice. We recommend.

We were very satisfied with Ms. Pfaffmann's advice. She is really wonderful and very accommodating. We were certainly more demanding customers and it took some time. And yet she was always very friendly, patient and never put pressure on me. Class service. We will definitely come back! Thanks!

Very polite, but it wasn't our store. We like slightly smaller shops, here we offer advice on a large scale. The young salesman was very nice, but the saleswoman didn't have the right chemistry with us. We continue searching.

Very nice and courteous staff, everything went smoothly. I can highly recommend!

We only had a rough idea of ​​our rings in terms of color. It was great, competent advice; we had a few rings on our fingers to ultimately filter out our preferences. Everything was then adjusted in the configurator and the perfect rings came out! We recommend!

We were advised by Ms. Pfaffmann today and were thrilled. It is rare to experience such competent and friendly advice. An absolute recommendation!

Freundlich Beratung, grosse Auswahl, einfach ein super Service

Wir haben unsere Eheringe dort ausgesucht und bekamen obwohl wir keinen Termin hatten eine tolle Beratung. Die Auswahl war zudem sehr umfangreich und auf unsere Wünsche wurde eingegangen

Super Beratung. Sehr freundliches Personal. Große Auswahl (Translated by Google) Great advice. Very friendly staff. Large selection

Sehr große Auswahl Die Berater sind sehr zu vorkommend und gut geschult. Durch die 3D Design Möglichkeit kann man den Ring bspw. gemeinsam mit dem Berater gestalten. Die Lieferung geht sehr schnell und waren bei uns top. Kleine Aufmerksamkeit (Sekt oder eine Rose) runden den Besuch toll ab 😊 Jederzeit gerne wieder.

Today we were advised by Ms. Henke about wedding rings. I have to say that this is the first time since we started looking for wedding rings that we really felt advised. Great selection of rings. Also very competent and friendly advice. Thank you.