Service at reception is very slow. Receiving physiotherapy is, most of the time, slow, because there are assistants, physiotherapists and administrative staff in the conversation, which may even be about work, but it makes a bad impression on the user, as they are waiting.

(Translated by Google) My father was hospitalized for catheterization. The next day I phoned to know how I had spent the night and, to my amazement, when the caller said they did not give this kind of information over the telephone and who could call the ward. They could only pass the call directly to the room to talk to him, but as I didn't know the room number yet I asked if they could search their computer system by name and once again said that this was not possible. Even in a public hospital this is possible! Which computer system does not allow searching by name? Ill will ... incompetent people! I also add that my father saw the intervention postponed several times. I noticed a lot of incompetence. Anyway! (Original) O meu pai foi internado para fazer um cateterismo. No dia seguinte telefonei para saber como tinha passado a noite e, qual o meu espanto, quando quem me atendeu disse que nao davam esse tipo de informação pelo telefone e quem poderiam passar a chamada para a enfermaria. Só poderiam passar a chamada diretamente para o quarto para falar com ele, mas como nao sabia ainda o numero do quarto pedi se poderia pesquisar no sistema informático deles através do nome e, mais uma vez, disseram que isso nao era possível. Até num hospital público isso é possível fazer! Que sistema informático nao permite a pesquisa através do nome? Má vontade... gente incompetente! Acrescento ainda que o meu pai viu a intervenção ser adiada várias vezes. Notei muita incompetência. Enfim!

Hospital has lost quality day after day. I went to three pediatricians with my son in the space of a week and they all had different opinions and changed all his medication. In addition to poor service from the doctors, the reception staff have twice been wrong about the amount to be paid and then I receive an SMS to pay what remains within 24 hours otherwise interest will be added. It is also incomprehensible that the emergency service no longer includes the hospital card bonus. It is also incomprehensible how they charge a Covid fee (I think just for cleaning the table and chair with alcohol gel). I will definitely start looking for alternatives to this hospital.

I had surgery and was billed €1400 above the budgeted amount. It took around 1 month to remove the "debt", the Hospital stated that, even though it was a mistake on their part, it would have to pay the increased amount. The argument used was the doctor's sudden choice in relation to equipment to use in surgery, which according to the Hospital, was more expensive. I argue that the doctor denies this in shock. Conclusion I will never have surgery at this hospital again.

(Translated by Google) Always bad experiences and care, from doctors to receptionists. Today, after a phone call to find out if nursing was possible and what the delay, after 15 minutes listening to music, I was informed that it was possible and the delay was 10 to 15 minutes. Well, it's been more than half an hour ... I question the reason for the delay and gruffly say that "there is only one treatment room, it's busy, we have to wait"! ... (Original) Sempre más experiências e atendimento, desde médicos a recepcionistas. Hoje, após telefonema para saber se era possível acto de enfermagem e qual a demora, após 15 minutos a ouvir música, fui informado que era possível e a demora era de 10 a 15 minutos. Pois já passou mais de meia hora... Interpelo o porquê da demora e, rispidamente, dizem que "só há uma sala para tratamentos, está ocupada, há que esperar"!...

(Translated by Google) I'm a patient at this hospital. I had consultations and had surgery in the area of ​​Orthopedics. I must give the top grade 10. I was treated EXCELLENT in consultations, examinations, surgery and hospitalization, from assistants, nurses and doctors. I have nothing negative to point out. I recommend this hospital to anyone who needs treatment with regard to Orthopedics, which was the only service I did treatment. Congratulations Well, and continue to the High if it is still possible. (Original) Sou utente deste Hospital. Tive consultas e fiz cirurgia, na área de Ortopedia. Devo dar a nota máxima 10. Fui tratada com EXCELÊNCIA, a nível de consultas, de exames, cirurgia e internamento, desde auxiliares, enfermeiras e Médicos. Não tenho nada de negativo a apontar. Recomendo este hospital a todos os que necessitam de Tratamento, no que se refere a Ortopedia, que foi o único serviço que fiz tratamento. Parabéns Bem Hajam e continuem para o Máximo se ainda é possível.

My sister had corneal trauma. We had been like this for about 3 days. And the only thing the public hospital did was give her medication so strong that it wasn't even for her age, they put a bandage glued to her face and hair that supposedly “isn't even used”. Her birthday was coming up and we thought she would no longer be able to see it, no longer be able to have the party. However, after running many private hospitals, we remember this one. Without a doubt the best thing we did, they answered us in the first second. Doctor Vitor prescribed contact lenses that contain antibiotics and can be worn for 1 week. Amazing service, I cried when I saw her. Of emotion. I was losing hope and this hospital was my salvation. I recommend!!

Good doctors, technicians and nurses, friendly administrative staff, comfortable waiting rooms.

There is a lot to improve. They went backwards at the check-in service. Online payment and check-in are no longer possible. priority password service is not separate. Parking spaces in the park are incredibly small. Appointments are scheduled every 12 minutes, resulting in long waits. I feel like they're getting worse instead of better.

A big disappointment with this hospital. I have been a customer for years and it was a huge disappointment when I needed emergency care yesterday. I arrived with severe back pain and difficulty moving around and no one even offered me a wheelchair. Arrogant service at reception. After 15 minutes they called me for triage, after almost an hour in the full waiting room, I saw that no one was called, I had to go to another hospital where the treatment was effective. Big disappointment with Trofa, it's very sad to see the quality of the service decline.

The waiting time in the emergency room at this hospital is regrettable. If it had been in public, everything would have been shouting. Friendly staff and good facilities.

(Translated by Google) I loved being operated there, the service is spectacular the people very affectionate was very good at everything. (Original) Adorei ser lá operada, o atendimento é espetacular as pessoas muito carinhoso foi muito bom em tudo.

(Translated by Google) I want to pass my testimony to Hospital da Arrábida. I had surgery in the specialty of Orthopedics, I want to thank Doctor Dr Cruz de Melo for his work and all the dedication and his team. To all the nurse assistants and all the staff, they were fantastic as well. (Original) Quero passar o meu testemunho ao Hospital da Arrábida.Fiz uma cirurgia na especialidade de Ortopedia, quero agradecer ao Médico Dr Cruz de Melo pelo seu trabalho e toda a dedicação e á sua equipa . A todos os enfermeiros assistentes e todo o pessoal , foram fantásticos bem aja.

(Translated by Google) I was operated there in the hospital at the ankle thank you to Dr. Fernando Leal for everything he did for me and the whole team throughout ... I recommend (Original) Fui operada ai no hospital ao tornozelo agradeco mto ao Dr Fernando Leal por tudo o k fez por mim e a toda a equipa em todo ...recomendo

(Translated by Google) I am a client of the Hospital and I only have good to say, taking away three doctors with whom I have had negative experiences in more than 20 years. Dr. Joao Lomba has already done several small surgeries and I do not want another doctor. I was operated on in the cervical area in December, by Dr. Ricardo Frada and is a very competent doctor besides being very accessible and human; the whole team that was involved in my surgery was composed of very competent and human professionals. My pain doctor, Dr. Humberto Rebelo, was an angel who fell in my life and told me of the pains that have been with me for 40 years. Dr. Patrícia Pinto, a rheumatologist and my doctor for many years, is also a competent and humane professional, as well as my cardiologist, Dr. Adelaide Dias, and also the lovely Dr. Armando Neto, a general practitioner. To these professionals I pay homage and thank you for the good.What I have done and do not intend to change doctors. I'm sorry if I forgot anyone. As for the urgency I only had a bad experience with a foreign physician; taking this sad episode, which I should have complained about, I have always been well attended in the urgency of both the doctors and the nursing. One good thing is the Arrabida Light Hospital and its professionals. (Original) Sou cliente do Hospital e só tenho bem a dizer, tirando três médicos com quem tive experiências negativas em mais de 20 anos. O doutor Joao Lomba já me fez varias pequenas cirurgias e não quero outro médico. Fui operada à cervical em Dezembro, pelo doutor Ricardo Frada e é um medico muito competente além de ser muito acessível e humano ; toda a equipa que esteve ligada à minha cirurgia era composta por profissionais muito competentes e humanos. O meu médico da dor, doutor Humberto Rebelo , foi um anjo que caiu na minha vida e me.aliviou as dores que me acompanham há 40 anos. A Dra Patrícia Pinto, reumatologista e minha medica há muitos anos também é uma.profissional competente e humana assim como a minha cardiologista , doutora Adelaide Dias e também o adorável doutor Armando Neto, medico de medicina geral. A estes profissionais presto homenagem e agradeço pelo bem.que me.fizeram e não pretendo mudar de médicos. Peço desculpa se me esqueci de alguém. Quanto à urgência só tive uma má experiência com um.medico estrangeiro ; tirando esse triste episódio, do qual devia ter reclamado , sempre fui bem atendida na urgência,tanto pelos médicos como pela enfermagem. Um bem haja ao Hospital da Luz Arrabida e aos seus profissionais.

(Translated by Google) I called to ask how much was an appointment with my insurance. I made an appointment and went to the appointment. When I went to pay they charged me another 30 € for exams that did not warn me that they might have to be done and that they would have additional costs. Besides, the doctor was super arrogant and obnoxious. Poor service. (Original) Liguei a perguntar quanto ficava uma consulta com o meu seguro. Marquei e fui à consulta. Quando fui para pagar cobraram-me mais 30€ por exames que não me avisaram que poderiam ter de ser feitos e que teriam custos adicionais. Além disso a médica era super arrogante e antipática. Péssimo serviço.

(Translated by Google) Unfortunately I have to attend this hospital due to my health problems. I've been to others, but I don't trade them for any anymore, although I've actually seen that sometimes employees are obnoxious (with arrogant patients), as well as complaints from doctors (because things don't always go their way, despite the effort). black sheep unfortunately appear everywhere, it is that we know how to avoid and ignore. A good there. (Original) Infelizmente tenho que frequentar este hospital, devido ao meu problema de saúde. Já frequentei outros, mas atualmente não o troco por mais nenhum, apesar de já ter presenciado de facto que por vezes os funcionários são antipáticos (com os doentes arrogantes), assim como queixas dos médicos (porque nem sempre as coisas correm como eles desejam, apesar do esforço). Ovelhas ranhosas infelizmente aparecem em todo o lado, temos é que as saber evitar e ignorar. Um bem haja.

Top

(Translated by Google) Great reference Private Hospital in Greater Porto, with good inpatient conditions and well-established health professionals and with the necessary experience for all types of health-related intervention. (Original) Hospital Privado de ótima referência no Grande Porto, com boas condições de internamento e profissionais de saúde de créditos firmados e com a experiência necessária para todos os tipos de intervenção relacionada com a saúde.

(Translated by Google) Charging an extra € 3 in a consultation for the doctor's protection material is unusual and unwise. Worse is when the doctor's protective material does not appear to be discarded for each visit. If the bakery where I buy bread can absorb the cost of the protection material, and always disinfect everything, there is no doubt why this establishment cannot. Will I have the best bakery in the world or is this hospital a stable? ps - all administrative and medical staff is typically 5 stars! (Original) Cobrar 3€ extra numa consulta para material de protecção do médico é inusitado e insensato. Pior é quando esse material de protecção do médico aparenta não ser descartado por cada consulta. Se a padaria onde compro pão pode absorver o custo do meterial de protecção, e andar sempre a desinfectar tudo, fica a dúvida porque razão este estabelecimento não consegue. Terei a melhor padaria do mundo ou este hospital é uma estrebaria? ps - todo o staff administrativo e médico é tipicamente 5 estrelas!

(Translated by Google) Excellent service and in all aspects. (Original) Excelente atendimento e em todos os aspectos.

(Translated by Google) Poor experience with professionalism and care by the medical team and analysis. In my modest opinion, they should change branches. (Original) Péssima experiência em relação ao profissionalismo e atendimento por parte da equipa médica e análise. Na minha modesta opinião, deveriam de mudar de ramo.

(Translated by Google) I do not recommend. It takes too long, with appointment checked. Super expensive and staff unfriendly. (Original) Não recomendo. Demora muito, com consulta marcada. Super caro e o pessoal que lhe é antipático.

(Translated by Google) My grandfather went to have an operation at a sight and was very ill treated, at the surgery because no anesthesia was given to him, because the other day he had to go to his doctor and until he was open-mouthed with what they did to him and he had to redo the surgery, I only thank a nurse who worried about my grandfather asking if they had given the antibiotic before the surgery because it was to be given before the surgery and apologized. Still speak of public hospitals 😡 shame only because they are elderly do not have to be treated like animals (Original) O meu avô foi fazer uma operação a uma vista e foi muito mal tratado, na cirúrgica pois nem uma anestesia lhe foi dada, pois no outro dia teve de ir ao seu médico e ate ele ficou de boca aberta com o que lhe fizeram e teve de refazer a cirúrgica, so agradeço a um enfermeiro que se preocupou com o meu avô a perguntar se lhe tinham dado o antibiotico antes da cirúrgica pois era para ser dado antes da cirúrgica e pediu desculpas. Ainda falam dos hospitais públicos 😡 vergonha so por serem idosos nao têm que ser tratados como animais

(Translated by Google) The staff are friendly, I was well attended. (Original) Os funcionários são simpáticos, fui bem atendido.

(Translated by Google) Incompetence at the highest level and arrogant allergist doctor. I do not recommend this hospital, it is terrible in the service. From hours and hours of waiting for an appointment, the incompetence of the so-called professionals (receptionists) and the arrogance of a doctor. I've been a customer since the beginning and I stopped being, really desperate, it seems they make fun of people. (Original) Incompetência ao mais alto nível e médico alergologista arrogante. Não recomendo este hospital, é péssimo no atendimento. Desde horas e horas de espera para uma consulta marcada, a incompetência dos ditos profissionais (rececionistas) e arrogância de médico. Sou cliente desde o início e deixei de ser, desespera mesmo, parece que gozam com as pessoas.

Recorri ao hospital para uma consulta. Retornaram meu pedido de agendamento através do site, marcaram a consulta para poucos dias depois e fui atendido na hora. Tudo correu bem.

Quando as consultas começarem a horas avisem Deixem de fazer overbooking e deixar os utentes à espera. Não há qualquer consulta de qualquer especialidade que comece á hora marcada

(Translated by Google) Excellent provision of Health services, consultations and diagnostic tests, until now for me. (Original) Excelente prestação de serviços de Saúde, consultas e exames de diagnóstico, até ao presente para mim.

(Translated by Google) It was operated in this hospital, I have nothing to put great professionals. (Original) Foi operada neste hospital, não tenho nada a pontar ótimos profissionais.

(Translated by Google) I congratulate the institution for the rapid delivery of exam results. R.Almeida (Original) Felicito a instituição pela rapidez na entrega dos resultados dos exames. R.Almeida

(Translated by Google) I just have to speak well of Luz Arrábida Hospital. Dr. Ana Carriço for the affection, attention and especially for the professionalism. (Original) Só tenho a falar bem do Hospital da Luz Arrábida. Á Dra Ana Carriço pelo carinho, atenção e principalmente pelo profissionalismo.

(Translated by Google) I like some health professionals there, but there are others that are not worth it ... (Original) Gosto de alguns profissionais de saúde de lá, mas há outros que não vale a pena...

(Translated by Google) Excellent service (Original) Atendimento de excelência

(Translated by Google) Surprised to arrive at the reception for an act of nursing, and to charge me for forgetting 8 euros of a small previous surgery. After 1 hour of waiting for a simple act of nursing ... And I'm still waiting ... Terrible. (Original) Surpreso de chegar à recepção para um ato de enfermagem, e me cobrarem por esquecimento 8 euros de uma pequena cirurgia anterior. Depois 1 hora de espera para um simples ato de enfermagem.. E ainda estou a aguardar.. Péssimo.

(Translated by Google) Super organized (Original) Super organizado

(Translated by Google) Service of excellence (Original) Serviço de excelência

(Translated by Google) I was extremely well received and intervened by your orthopedist Dr Manuel Mendonça. Amazing. I became a "fan" and recommended it to two friends who also used it. Thank you for your friendliness and professionalism. (Original) Fui extremamente bem recebida e intervencionada pelo vosso ortopedista dr Manuel Mendonça. Espetacular. Fiquei "fã" e recomendei a duas amigas que também a ele recorreram. Obrigada pela sua simpatia e profissionalismo.

(Translated by Google) I have nothing to point out. I underwent surgery in orthopedics and doctors, nurses, assisting excellent and friendly people. My experience was excellent! (Original) Não tenho nada a apontar. Fiz cirurgia em ortopedia e medicos, enfermeiros ,auxiliares pessoas exelentes simpaticas e meigas. Minha experiência foi exelente!

(Translated by Google) I CALLED SEVERAL TIMES TO HOSPITAL DA LUZ ARRABIDA, MY REQUEST WAS REGISTERED TWICE TO TALK TO MY MEDICAL DR MARINA PISTACHINI AND THE CALL WAS NOT RETURNED AS GUARANTEED ME. (Original) LIGUEI VARIAS VEZES PARA O HOSPITAL DA LUZ ARRABIDA , FICOU REGISTADO DUAS VEZES O MEU PEDIDO PARA FALAR COM A MINHA MEDICA DR MARINA PISTACHINI E NAO ME FOI DEVOLVIDA A CHAMADA CONFORME ME GARANTIRAM.

(Translated by Google) But what a masquerade. Simply pass to stop gum inflammation. A fortune after a 2 minute injection of an anti-inflammatory. At no time do they tell you that you are paying twice. Theft. Obviously I am distributed without pain and a prescription but even in any hospital in the world it does not cost you as much I already paid the emergency 80 euros and after the infection a fortune practically 180 euros. I advise these thieves never seen before and they contact the security that is waiting behind you. Crazy hospital you really shouldn't go thieves (Original) Mais quelle mascarade . Passe simplement pour arrêter une inflammation gencive. Une fortune après une injection de 2 minutes d un anti-inflammatoire. A aucun moment ils vous disent que vous payez 2 fois . Du vol. Bien évidemment je suis réparti sans douleur et une ordonnance mais même dans n importe quel hôpital dans le monde cela vous coûte pas autant j ai payé déjà les urgence 80 euros et après l infection une fortune pratiquement 180 euros. Je déconseille ces voleurs du jamais vu et ils contacte la sécurité qui attend derrière vous . Hôpital de dingue il ne faut pas y aller vraiment pas des voleurs

(Translated by Google) I recommend this hospital. Excellent services, nurses, technicians and doctors. (Original) Recomendo este Hospital. Excelente serviços, enfermeiros, técnicos e médicos.

(Translated by Google) They put a filling on the tooth in the clinic. The seal flew out a week later. I thought that in modern dentistry this is generally impossible. (Original) Поставили пломбу на зуб в клинике. Пломба вылетела через неделю. Думал, что в современной стоматологии такое вообще невозможно.

(Translated by Google) In dentistry it is to escape! It takes more time to be seen in the secretariat than in the treatments. (Original) Na medicina dentária é de fugir! Demora-se mais tempo para ser atendido no secretariado, do que nos tratamentos.

(Translated by Google) It was once an excellent hospital. The length of service when appointments / exams are scheduled and the doctors' lack of sensitivity in dealing with patients is constant. I do not recommend. (Original) Já foi um excelente hospital. A morosidade do atendimento quando se tem consulta/exame com hora marcada e a falta de sensibilidade em lidar com os doentes por parte dos médicos é uma constante. Não recomendo.

(Translated by Google) The service is getting worse ... now they are obliging customers to pay the full amount and to ask the insurance company for reimbursement ... (Original) O serviço está cada vez pior... agora obrigam os clientes a pagar o valor pela totalidade e a pedir o reembolso à companhia de seguros...

(Translated by Google) I have already used the services of this hospital and have always been well attended. I never waited long in the waiting room for appointments, very attentive and helpful staff. (Original) Já recorri aos serviços deste hospital e fui sempre bem atendido. Nunca esperei muito na sala de espera pelas consultas, pessoal muito atencioso e prestativo.

(Translated by Google) I would like to thank the entire team here, all the health professionals in the orthopedics service. For your competence and professionalism, for your dedication and for the attentive way in which I was treated on the day of surgery at 9-10-2020 and during hospitalization. In my opinion, you are true health professionals who give everything to care for and provide well-being to patients. I also give a special thanks to Dr. Fernando Leal for being such a good doctor and adding the quality of an excellent human being, a person with a lot of category. Thank you all very much for everything, A GREAT HUG and I wish you a lot of personal and professional success in your lives. (Original) Queria deixar aqui um agradecimento a toda a equipa, a todos os profissionais de saúde do serviço de ortopedia. Pela vossa competência e profissionalismo, pela vossa dedicação e pela forma atenciosa como fui tratado no dia da cirurgia a 09-10-2020 e durante o internamento. Na minha opinião vocês são verdadeiros profissionais de saúde que dão tudo para cuidar e prestar um bem estar aos pacientes. Dedico também um agradecimento especial ao Dr. Fernando Leal por ser tão bom médico e acrescentar ainda a qualidade de excelente ser humano, uma pessoa com muita categoria. A todos muito obrigado por tudo, UM GRANDE ABRAÇO e desejo-vos muito sucesso pessoal e profissional nas vossas vidas.

(Translated by Google) Lousy counter service from an atrocious dislike! Without the slightest notion of what is customer service and attention. (Original) Atendimento no balcão péssimo de uma antipatia atroz! Sem o mínimo de noção do que é atendimento e atenção com o cliente.

(Translated by Google) I'm an escort. I am waiting for two hours in a cafe in front of the Hospital. I think the Hospital had an obligation to have created an area for this purpose. Fortunately there is coffee, otherwise it was unbearable. (Original) Sou acompanhante. Estou duas horas à espera num café em frente ao Hospital. Acho que o Hospital tinha a obrigação de ter criado uma zona destinada a este efeito. Felizmente existe o café, doutra forma era insuportável.

(Translated by Google) A shame of hospital, do not respect people (Original) Uma vergonha de hospital, não respeitam as pessoas

(Translated by Google) always treated well (Original) sempre bem tratado

(Translated by Google) Great service for those who have health insurance, or similar (Original) Ótimo serviço para quem tem seguros de saúde, ou equiparados

(Translated by Google) I'm an employee at this hospital. (Original) Sou funcionário deste hospital.

(Translated by Google) Overall, I just have to say it well. I recommend. (Original) No geral, só tenho que dizer bem. Recomendo.

(Translated by Google) I had to wait more than 1 hour for an appointment (Original) Tive de esperar mais de 1 hora para uma consulta

(Translated by Google) Professional, friendly and careful. Great. (Original) Profissionais, simpáticos e cuidadosos. Excelente.

You need more and better people working at the reception. I was over an hour waiting for my turn, only to hear your front of houses laughing at your clients, instead of trying to clear the area faster.