Honestly, had an absolutely terrible experience with this hotel and its customer service. Was on a business trip and have never stayed at a Hyatt before and frankly I probably won't again. This is a "5 star" hotel but really unsure where that rating comes from. The lobby looks grand but the rooms are small and frankly mine was dirty. The cleaning has a lot to be desired. I walked in and there was a wet spot on the carpet. That wet spot stayed for the entire 5 nights I was there. There was hair all over the bathroom ceiling - also there the entire time. There were lip marks on the windows that showed when the room fogged up. The desk had a leather panel that lifted up and the amount of dirt and crud in there really showed the lack of care when cleaning. I didn't exactly want to waste my time with this but submitted a survey with a request to contact me - I did not hear back. I used express check-out as well because there should have been no incidentals. Well 2 days later I get a mini-bar charge! I absolutely did not use the mini-bar. I called World of Hyatt and they can't do anything so transferred me to the front desk to get it taken care of. When I explained to the front desk I was put on hold AGAIN only for the call to disconnect after ~15 minutes with a busy signal. I call World of Hyatt back again to reconnect me and now I've was sitting on hold with the front desk of this hotel not answering for at least 30 minutes. And? It disconnected again. Frankly, this hotel is kind of garbage and definitely not worth it, and the customer service is a joke. It's the hotel equivalent of lipstick on a pig and not actually a nice place to stay.

Good location downtown. This hotel has three restaurants with good food and is in easy walking distance of many other teams food joints. Large air atrium. Room was quiet and spacious. Gym and pool are great and there is a very nice sauna and deck as well. The lounge had great views of the city. However the food options at the lounge were rather disappointing.

The best location if you are visiting Mexico City for the first time. Executive lounge view is amazing. Breakfast buffet was delicious. Overall a pleasant experience. Covid test from the hotel is $50/person. The nurse visit your room for a 5min rapid test. Paper result will be delivered to your email within an hour. Safe location. High end shopping area is within in a walkable distance! I will definitely go back! Such a beautiful neighborhood. So many great eats and beautiful parks nearby! I was there with my children and felt so safe!

If I could give this place 0 stars I would. They don’t answer the phone. My loved one has been missing since July 10 2023 and now is being held for ransom! The manager doesn’t have any information nor speaks fluent English. The FBI and Embassy moves like snails. The front desk agent and manager lacks customer service skills and professionalism and in my case the sense of urgency! Madra is the representative I spoke with and was given the run around by. Management apparently doesn’t work on weekends at all.Please do not stay here unless you want to be kidnapped!!

A beautiful hotel in a very safe neighbourhood of Mexico City. We stayed here for a few nights and were not disappointed. The hotel arranged reliable car service from the hotel for us, the check in staff were super helpful, the room was clean, spacious with a great view of Mexico City. Breakfast buffet was excellent, and the concierge very helpful. I would highly recommend the Hyatt Regency for a stay in Mexico City.

Giving two stars because of location and decent hotel. The rooms aren’t special. The food at breakfast is horrendous. The service is awkward they ask you for your room every morning at breakfast but hand you over an invoice with the amount even if it’s included - they expect to get tips this way and put it on the accounting excuse. The club lounge has limited food, and nothing special. Beware of doing pcr test there. It’s extremely expensive more than anywhere in the world. 278$ for 2 people. They gave me an appointment at 8pm and the person came at 10pm despite following with concierge. They didn’t share results after 24 hours I still had to go to the concierge. I want to seriously request the hotel to live up by the Hyatt standards when it comes to service as important as a test you should deliver on it.

I will definitely be coming back to this hotel! It has the perfect location, nestled in the center of Polanco and close to multiple attractions and shops. In front of the hotel there is a long path for bikes, taxi stops, and parks. I walked around at night (alone-business trip) and felt very comfortable with police driving frequently assuring tourist were safe. The National museum of Anthropology is about a 7 min walk from hotel!

Had a fantastic experience at this hotel. Staff were friendly, rooms were very clean, and the location is ideal for tourists. The views from hotel are solid, either of the park or of Polanco area. Plenty of top tier restaurants within walking distance, and easy access to Ubers and cabs for those who will be traveling into the more touristy areas like Roma or Condesa. You are also ideally situated to explore the park as you can walk straight to it within minutes. Lastly, the area is exceptionally safe for tourists. This was a major concern of mine when traveling but you can walk around any time of day or night and know that you’re perfectly fine in this area.

We booked 2 rooms for 8 nights. Great location, exceptional gym and pool. Problems with AC in one of the two rooms (after two days the Hotel offered to change the 2 rooms), faulty TV (fixed after one day), standard American breakfast with limited choice of fresh fruit, faulty internet (fixed after one day), Hotel key card faulty key faulty quite often. I recognize the Hotel management tried its best to fix the various problems but In my opinion the relatively “high” cost of staying in this Hotel overall provides very poor value.

I was there on business. Do, after business I asked for a glass of wine. And it was $18 usd. There are very few restaurants in the United States that serve $18 wines. Per glass, Mexicans are just ripping us off. Since it’s Hyatt, means they can charge whatever?

This hotel is great! It has one of the best location at Polanco. The service is quit good and fast, the bedroom was super comfortable and ok. There’s a gallery art on the ground floor that is pretty good with good artists. The only bad option was the breakfast it was super expensive and not worth it.

Staff was super helpful and friendly. We were told it was one of the best hotels to stay at in the Ciudad but I’ve stayed in better rooms at a La Quinta. Room is basic, wouldn’t say it looks “modern”. The a/c didn’t cool much. Hard sleeping in a room that’s 75, just not what I’m used to. It is a good location if you’re a tourist but just can’t say anything amazing about our stay.

Remember to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your room. They compare countless booking web sites and normally will have prices much cheaper compared to others! Thank me later on! This hotel is one of my favorites in this area. I have been coming here for a long time. If you decide to stay here you for sure won't regret it. Loved staying at this hotel! The people were kind, the rooms were clean and looked so chic! The look of the whole hotel is great honestly. The breakfast is lovely here, so much variety and the team made us all feel at home.

I stayed here for 4 nights during my first visit to CDMX. I highly recommend this hotel. It’s in the perfect location in Polanco, close to restaurants, shops and most importantly, Chapultepec. We splurged on the park view room… and I must say, it’s totally worth it. Absolutely insane view of the park. We spent a lot of time just looking out the window! Also, the room was nice, comfortable and clean. Water bottles are provided and the air conditioning was awesome (there isn’t air conditioning in most places in the city, so it’s a treat to come back to a cold room during the summer!!) The lobby, pool area, restaurant… all beautiful. We used their car service for airport transport which was also so nice. At the time, Covid tests were required for entry to the US and the hotel scheduled for a nurse to come to our room which was so convenient. Overall, you can’t go wrong with this hotel if you’re looking to stay near Chapultepec.

avoid this place at all cost. Customer got locked inside the bathroom for 13 hour. There’s no phone inside the bathroom and the door lock is broken. Manager didn’t even try to solve problem but being racist tell customer to go back their own country when they try to resolve the terrible experience they had with the hotel .

Safe and beautiful hotel, modern, updated design and LED lighted rooms, domotic lighting In bathroom. Awesome view. Regency Club available to Globalist guests. Great service. Three top level restaurants available in lobby

Definitely recommend doing the Club room option as it includes higher floor with a better city-park view in addition to 40th floor “club” breakfast buffet and 6-9pm canapes and alcoholic drinks service as well. The hotel is really well located and has excellent security. The basic King rooms are not giant by any means but they have everything that you need. The only detractors I would point out are the bathroom doors are sliding doors and their locking mechanism is quite loud so that if you are using the restroom at night you are likely to wake up your partner. The lights in the bathroom are motion sensor which means that you cannot avoid the light turning on if you enter the bathroom at night… it’s honestly the only thing we didnt like about the hotel. Everything else was 10/10 , five star level here…

Very efficient staff. Excellent customer service. Lots of English speaking staff. Extra security at entrance, due to visiting NFL team. This made it difficult to gain entrance to the hotel, as entrance was blocked frequently.

Beautiful hotel, we loved our stay. Our regency suite was clean, large, and had amazing views of Mexico City from the 43rd floor. Great location for Chapultepec park and some great restaurants too. We enjoyed the club lounge as well on the 40th floor. Nice selection of snacks in the afternoon but a great breakfast in the morning.

Great location and nice decor. I had to take off an overall star because I as part of a 150 plus delegation and was there for four nights. When I asked for two extra bottles of water from the conceige, I was told in an non courteous manner, that there was a maximum of two bottles per room. With the exception of this person, the rest of the staff was courteous and helpful. I'm not sensitive to noise but my room was not that silent as I could hear hallway noise and very distant noise from traffic outside.

Excellent stay👍 Everything was perfect and wonderful views. My only suggestion is that your club lounge should have hand sanitizer just like they have in the elevators. There's hand sanitizer containers in the club lounge but we're completely empty my entire stay. I mentioned this to one of the employees. I'll be back in a few weeks and hopefully the containers are full. If not I'll be back to drop my score from a 5 to a 3. Food safety/hygiene is very high on my list.

We stayed at the Hyatt in Mexico City and found the hotel clean and welcoming and the staff very helpful and friendly. Specifically the concierge Raymond went out of his way to make my first visit to Mexico City memorable. We didn't realize how difficult reservations for new years eve would be, but Raymond found a delicious restaurant for us to have fun and good food. I plan on returning to Mexico City and staying at the Hyatt.

Fantastic hotel in Polanco. The breakfast buffet ist amazing and the rooms are quite big, with all that you need. There is a large fitnessstudio, with sauna and an indoor pool. The staff is very kind and nice and helps you with all that you need. I also like the cleanliness here, a lot.

Amazing hotel for big corporate events. Huge meeting rooms, great food and service. Clean and shiny rooms. Magnificent location also, just in front of the Chapultepec Forest.

The rooms are overpriced, as small as they are, and they have a college dormitory feel to them, and you can hear all outside noise in the halls. Some of the employees are super friendly and professional, and some are not at all. There are four restaurants inside on the lobby level, two are nice, two are not. Great location

This is one of the best hyatt I've stayed in in the Americas. The club is probably the best I've been in. The view alone makes the club wonderful. But the breakfast spread, drinks, and coffee are fantastic. Not to mention, the gym and pool are both large. The restaurants are very good and the neighborhood is spectacular. We'd go out of our way to stay here again.

Stayed in a room with a great view for 4 nights. The beds were comfortable, but our room was the closest to the lift and therefore quite noisy. The free pool, gym and sauna are great and the location is spectacular and the restaurants in the hotel are nice. The housekeeping was daily, but the standards were lacking - twice we had ripped bedding with holes put on the bed, towels that had strings hanging off and I had to do some cleaning myself before being able to work on the desk because it had stains that hadn’t been cleaned properly from previous stays. Overall the hotel was very good, but the housekeeping standards need to go up as they let the hotel down. All staff were friendly and polite. Concierge and check in desks helpful and resolved the problems quickly when notified. Breakfast was very expensive for what it was and not worth it in my opinion.

Great place to stay in CDMX with a good location and comfortable rooms. The room was spacious with a comfortable and nice bathroom. Room was plenty quiet and provided great sleep. We had a nice view of the park which was a plus. Service from the staff was very helpful and friendly.

Great location and view of the city. The club access is great benefits which include complimentary breakfast and dinner buffet. Highly recommend it!

Great place to stay in CDMX with a good location and comfortable rooms. The room was spacious with a comfortable and nice bathroom. Room was plenty quiet and provided great sleep. We had a nice view of the park which was a plus. Service from the staff was very helpful and friendly. I would stay here again on my next trip to CDMX.

Everything was perfect, especially the services, congrats to the staff/ management. Excellent restaurants inside the hotel or within walking distance, if you will.

I can’t believe this is a Hyatt. I would avoid this hotel in the future. The service is terrible compared to other Hyatt. I come to Mexico City to spend my birthday and the front desk doesn’t even bother to greet with a happy birthday even though I explicitly mentioned about it. I went to a Hyatt or Marriott brand hotel every year and each time they would give me a great surprise. Maybe I expected too much from Hyatt. In addition, nobody care about you when you get off your vehicle with large luggages. I got upgraded with the CLUB access but no suite as they have sold out all suites. However they gave me room 3724 next to the elevator which made a lot of noise inconsistently making us sleepless. I complained to the service center 3 times and they told me they would help me change a room but after 20 mins there’s no update making me feel extremely frustrated. I went to the front desk directly and they don’t even bother to say sorry or show any compassion. I guess all the front desk staff are in a bad mood but this experience totally ruined my birthday.

This review comes well after my stay (May 2022), however, it is still worth a go. I am planning on going back to Mexico City and I would most definitely stay at this location again. Let's start with the positives - in one of the city's nicer areas, it was very walkable and my hubbs and I were able to walk most places in the neighborhood. We walked to a local wine shop, dinner a couple of nights and there was even a mobile Covid testing clinic, literally steps from the entrance. We stayed on one of the upper floors (20s) and I you see from my pics, we had a great northwest facing view of the neighborhood. Neighborhood: Starbucks, a less-than stellar Mexican restaurant across the street (Karisma), quaint wine shops, farmacia, cafes, art galleries, quickie marts Check-In: For those Americans scared to go to Mexico City because of the language barriers, no worries, there were bilingual front desk staff. I was also happy that they were willing to change a few of my higher denomination bills. Room: The room was relatively spacious - king bed, two nightstands, small desk, TV, drawers and decent sized closet. The restroom had a great enclosed shower and great lighting. Room Service: Room service prices were not that bad - hubbs and I ordered a hamburger and other random snacks and surprisingly, the bill was not super crazy. We bought a bottle of bubbly locally and we were even given a large ice bucket to chill it down. Gym: The great thing about this hotel was the extensive spa/gym level - it opened early and being vacation, many there was multiple (about 20) pieces of cardio equipment, many free weights and several weight machines. There was a dry sauna and plenty of lockers to house all of your things. Showers were limited, but no worries - go upstairs to your room and shower. Transportation: We easily called cabs, Ubers and a Tesla-rideshare company to the hotel - luckily, the hotel was located relatively close to where we wanted to go and all rides were very reasonable Service/Housekeeping: Housekeeping was always on point and in fact, we never really saw the cleaning staff, yet everything was very tidy - this is the mark of a well-oiled machine Complaints: Our room was located at the end of the hall and apparently right next to the service elevator - aaarrggghhh! This was a noisy annoyance but I don't think this completely dismisses their other pluses

Great big tourist/business hotel in an upscale residential neighborhood which I think is one of the nicest. There is a huge hotel atrium where the lobby and the restaurant is. The Japanese restaurants are nice but then it is strange two out of three restaurants are Japanese at the hotel. There is a convenience store that's open 24x7 which is convenient. The gym is very large and well equipped by any hotel standard. The sauna and steam room facilities are free for hotel guests to use. They also upgraded us to a regency suite on one of the higher floors view an amazing view of the park, because of our Hyatt Globalist status.

The hotel and rooms are nice enough overall, although my shower was lukewarm at best. The location is excellent and you can walk to tons of museums and restaurants. My biggest issue was the breakfast service - although the food was pretty good, the service was understaffed and disorganized. For example, one day I had to order coffee 3 times, and only received my coffee at the end of my meal (and it was not what I had ordered).

I love to be in Hyatt and I feel very safe. The hotel staff are very friendly and helpful. Thank.

Had the pleasure of staying at this gorgeous hotel in Polanco for our vacation in Mexico City. The whole staff was very attentive & followed all CDC covid guidelines. The food at their restaurants was the cherry on top. We will be back next month & plan to stay here again! Highly recommend!

Beautiful hotel, great neighborhood, lots of restaurants nearby. Super friendly and accommodating staff. They are taking great Covid precautions as well.

I moved from 4 Seasons in reforma to this hotel and let me just say how much better is this hotel. There was a president staying at the 4Seasons and the heightened security created so much inconvenience for other guests. While 4 seasons is a beautiful hotel, all their rooms face the courtyard only. Everyone is super helpful and nice at this Hyatt. The location cannot be more convenient. Walking distance to all the restaurants in Polanco, Museo Nacional de Antropología as well as Chapultepec Park. Metro station is right in front and Uber is always available. Everyone wore mask and hand sanitizers are available all over the hotel. Checkout the view! Very well priced for what they offer! Highly recommended.

Great hotel / super clean / great gym / restaurant offers great food and service / great location / this is the kind of hospitality that you want to experience on a next trip

If you are looking for luxury, great service and amazing details, this is the place.

Excellent breakfast, Nice location.. between the park and restaurants area. Not far out from old city.

Honestly, we have nothing but WONDERFUL things to say. Our stay was perfect from start to finish and we stood for a week. Specifically the concierge/butler service we received from Raymundo made our stay a special one. He arranged excursions we were interested in to our likings as far as price and time, he provided my wife with a hair flat iron when she mentioned she forgot to pack her own, he helped her find a makeup artist for her birthday dinner, and helped me surprise her with a beautiful flower arrangement and bedroom setup. Raymundo truly made us feel taken care of and his attention to detail was what to us made the HYATT really feel like a five star hotel. Our room and view was exceptional and cleaned everyday to perfection. The complimentary breakfast was also the best we have ever encountered. Not your usual free breakfast, it was spectacular. We were originally considering the W, and are honestly SO GLAD we decided on the HYATT instead. Our only regret was not attending/ reserving for the New Years eve event on time and not being able to attend. It seemed wonderful and we are sad to have missed out. But nonetheless, we would recommend the Hyatt Regency to any and everyone visiting Mexico City. If you have the honor to meet Raymundo, lucky you!

I stayed here for 3 nights on a work trip to Mexico City. Check-in was very efficient and friendly and that was appreciated after an 11h flight. I had room service that evening as I was extremely tired. The portion was good and the food was tasty... However, the tray stayed outside my room for 2 nights!! I found that not good for a high end hotel. The room was comfortable but fairly small and I wouldn't really call this property a 5 star hotel. All staff I interacted with were very friendly!

Great view. Outstanding customer service. Amazing location. Cleanliness above average. One of the Safest neighborhoods in the city. Transportation: uber, subway, shuttles, taxi, limos. Did I mention location?

Beware! My boyfriend and I spent 6 nights at the Hyatt. The facilities are fantastic, we enjoyed the gym, gorgeous common areas, restaurants and the stellar location BUT my brand new Christian Dior sunglasses which were placed on my desk ended up being taken. I was so confident as to where I had put them when I unpacked that I just had to escalate this to management. I few days later I received an email saying they were in the lost & found. It’s really sad that it is accepted and expected for maids to go through guests belongings and take valuables. I was shocked that the Hyatt team had me pay for shipping on an item that was taken from my room. Just beware!! Lock up more than your money and jewellery!

I stayed at Hyatt Regency Mexico City as part of a mattress run and while the hotel was not the most luxurious of the 7 I tried in CDMX, it was the one which offered the best elite loyalty benefits and made for the best value for the money so I can recommend HR particularly to Globalist guests. By the time I checked in the standard suites were not available so I could not get a Globalist suite upgrade. The receptionist gave me my room keys for a club room and later during happy hour he stopped by to tell me that after checking with his manager they would be able to give me to an Executive Suite (normally not for Globalist upgrades) so I packed up and changed rooms. Obviously the suite was significantly better than the club room not only because the size was approximately 3 standard rooms according to the floor plan, but also because the dining and living area both had hardwood floors rather than carpet whereas the standard room I had for just a few moments was entirely carpet other than the bathroom. There was no view of Chapultepec Park because my suite was on the wrong side of the building. I am not sure if all suites are facing north but for standard rooms the ones with Chapultepec view are more expensive and I did not see that same price distinction for the suites. The inferior view would be one of the few ways where my suites at JW Marriott and InterContinental were better than at HR, but for most of everything else HR was the best of the three. The Regency Lounge has recently reopened after renovations and it looks nice, but it’s not fully operational yet. Breakfast was not offered in the lounge but rather in the restaurant. The breakfast menu was quite extensive with lots of local options and large portions. I was not aware that the Globalist breakfast was supposed to be the buffet only (nobody told me at check-in), instead I ordered dishes from the a la carte menu and they were kind enough to waive the charge. For happy hour, there was a hors d’oeuvres menu 5-9pm served near the lobby because they have not started serving food in the lounge yet. Similar to breakfast, the menu was quite interesting and better than the set tray offered at InterContinental (or JWM which simply closed the lounge and did not offer any alternative); we could order up to 5 appetizers per person plus 2 desserts. Drinks were also served near the lobby 6-9pm or alternatively for a more private venue, a limited drink selection like wine and beer was available in the lounge. Service was not always perfect but it was clear they aimed to please especially with the situation with the suite upgrade: they could not give me the standard upgrade but went out of their way to give even better without me even asking for anything. The one area for improvement is that sometimes service in the restaurant during breakfast of happy hour was uneven, I could see staff just chatting among each other and not servicing guests, sometimes not paying attention if I needed something, or simply walking by while I am still waiting to give my order. Overall room rates at HR are in the same range as JWM and IC plus they are in the same neighborhood so it’s easy to compare all three. My suite upgrade at HR was significantly superior than at JWM where it was just a corner room, happy hour at HR was the best of the three (especially since JWM did not have any), and breakfast was also my favorite although if I had been limited to the buffet probably my opinion would be different. It all came together for a stay which was excellent value for the money.

Beautiful hotel. Heated mirrors so they don't fog during hot showers. Tell me that's not luxurious.

Great hotel! Great interior design, location. With a pool and a very well equipped gym. It also has a sauna and steam room in great conditions and perfectly clean. The restaurants are top-notch too :-) Will definitely go back!

Juan- helped us with our bags as we arrived, he was the most friendly and welcoming anytime we saw him, he also offered many great tips. After our week stay we fortunately had him help us again with our bags and flagging down our uber to the airport- quality service from him!

Loved staying at this hotel! The people were kind, the rooms were clean and looked so chic! The look of the whole hotel is great honestly. The breakfast is lovely here, so much variety and the team made us all feel at home.

We have enjoyed out stay here so much! The hotel is beautiful and in a great location. I got a massage from Margarita at the spa and it was the best massage I've had. I definitely recommend seeing her!

Great location in proximity and safeness. Love their mezzanine breakfast, appetitive and drinks, all their activities. Beautiful view of the city.

Very kind staff fluent in multiple languages. Check in was very smooth and efficient despite the high capacity for Art Week. The restaurant is delicious with both Mexican and American classics. Hotel offers Covid testing in room!

What a fantastic hotel this is, and on any future visit to the city it’s unlikely I’ll be staying anywhere else. Leading up to my visit their engagement and communication via email was brilliant and upon arrival the first impressions continued to be superb. Checking in was a fast and seamless process with very welcoming staff. The contemporary expansive lobby area might not be to everyone’s taste but it was certainly spacious, spotlessly clean and a seriously smart area. There’s lots of fast lifts serving all the floors and I never needed to wait more than a few moments during my stay. My room was on the 32nd floor, facing Northwards over the city. It was a standard king room but I was seriously impressed - it was very large and spacious with a truly huge comfortable bed. There was a large sofa in the corner of the room in front of the window, with a small coffee table. The desk was large along with the suitcase storage area beneath the TV. The mini bar was decent and there was a coffee machine for hot drinks. It was a shame that the wardrobe area was open by the main door but eight hangers should be enough for most. The TV was massive and just right for the room. There was a lot of different lighting options and the under unit lights made the room feel very modern. The air-conditioning is perhaps the very best I have ever experienced in a hotel, being silent yet highly effective. The view from the room is no doubt one of the biggest perks and I’d recommend securing a room as high up as possible to take full advantage. The bathroom was just as modern as the rest of the hotel and flawlessly clean. No bath, but the shower was huge, had a convenient shelf and both a rainforest head and handheld unit. Water came hot almost instantly and the power was good. Every amenity you’d need was provided and the toiletries were beautiful, with both shower gel and soap bars provided. Sleep quality was wonderful, with the bedding being comfortable and zero noise from adjacent rooms or corridors. It’s certainly up there as one of the best hotel rooms I’ve stayed in. The restaurant and bar area is within the lobby on the ground floor. Being so open gives quite a casual feel but that’s not the case with the service. Menus were accessed using a QR code on mobile device but orders taken from the attentive staff who were all very professional. Breakfast is part buffet with the rest served by the chefs. There’s a wide range of options including some traditional dishes however I did feel like the labelling and descriptions could have been clearer. The food menu throughout the rest of the day was a lot more limited and didn’t impress as much. The quesadillas were pretty greasy and I wasn’t won over by the flavours, and the Margherita pizza was very heavy on the cheese, although was tasty and served with a lot of accompaniments. Despite the five star setting the prices weren’t bad at all which was great to see. I found the location of the hotel to suit me well during my visit. It’s in a good neighbourhood with plenty of restaurants nearby. There’s a small park out the front and it’s an easy walk to get to some of the nearby attractions. The concierge team were very efficient at organising transportation anywhere else in the city if you don’t feel like hailing taxis yourself. Overall the hotel was one of the highlights of this trip for me, and if you like a contemporary feel you won’t go wrong here!

Great city hotel with tasty views and breakfast buffet. Service exceeded my already high expectations. Kudos to the Regency Club staff, restaurant servers and concierge for the warm hospitality. We will be back!

Good choice in Mexico City - great staff, excellent breakfast for $25, large indoor pool and gym, decent sized rooms, in a nice area by the park with good eateries around, reasonably priced - been here a couple of times

Beautiful hotel, close to restaurants and other businesses. Their rooms are finely appointed, and my bed was incredibly comfortable. The sheets and pillows were of very fine quality. We ate at one of the onsite restaurants. The ceviche and tacos were very fresh, and authentic. Would highly recommend.

Play tennis here regularly and it’s just perfect! Hotel is nice too, the grandparents stay here when they come to town. The Japanese restaurant is excellent…haven’t tried the others yet

Aside from how great and chic the property is, i’m more so amazed with how great the service was! From the front desk to the room service staff and even the staff at the hotel restaurants downstairs, everyone was incredibly kind, professional and accommodating! Will definitely be booking here again on our next visit to mexico city!

Very helpful when we requested different room as 1st choice was not quite suitable for us. Restaurant is good but just a little bit pricey. There is a pool but we never got ti try it.

The staying experience was really great for a business trip, but I was there for an event and the overall experience was bad in terms of organization, food service and furniture. Also, my team that was not staying at the hotel had to pay almost 10 bucks for parking and the parking isn't special and this was the preferential price (50% discount) be aware.

They say it's a pet friendly hotel... ALL LIES!!! They aren't allowed anywhere other than your room. Try to run and grab breakfast at the lounge and bring it back to your room so my boyfriend and I don't have to eat every meal apart? Nope- we received the message that we should order room service instead. Never again... And the digs aren't nice enough to stay here again, even sin perro.