Featured Reviews


Frequently mentioned in reviews: room (8) staff (8) service (8) good (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Javier P. 1 year ago on Google
    Not a single disposable cup at the room for drinking water, no coffee machine (but there was a bin for the coffee capsules) and not a refigerator (but there was an electrical switch for it). Both elevators from the parking lot, out of order. And yes, they charge you all of them! Very expensive, but not worth anymore!
    1 person found this review helpful 👍

  • 3/5 Ricardo H. 2 years ago on Google • 949 reviews
    Hotel is fine, shower head tubing not fixed, check-in staff need to smile, food is average and service was not attentive. Valet parking staff were great. Maybe need to inspect their food safety protocols.

  • 4/5 Ananto Saif (SAIFUL S. 5 months ago on Google • 142 reviews
    It maintained Marriott standards, but not sufficient toiletries. Room kind of old. Breakfast below average! Front desk is good but breakfast people can’t speak English. Road side room has train noise so harsh !

  • 2/5 Nazma J. 2 months ago on Google • 68 reviews New
    Not a good experience. The room are just ok. The room was equipped with a bath, not a shower. There were issues with their system, that means that someone from staff had to come with you to open the room, it was not possible neither to have the invoice. I initially requested a room in a higher floor, it was accepted but when I arrive, they changed it in front of me without any explanation. It is not what we expect from a Marriott hotel.

  • 4/5 Chris C. 1 year ago on Google
    Clean, good service staff and within walking distance to a couple of malls and several restaurants.

  • 5/5 Mark P. 1 year ago on Google
    Great hotel in a good location. Staff is friendly and helpful.

  • 1/5 Katherine T. 1 year ago on Google • 40 reviews
    I have stayed here over 10 times and breakfast has always been complimentary. This morning I ordered off the complimentary breakfast menu but was told it was not included with my stay and had to pay extra. Rooms could be cleaned better in more detail.

  • 5/5 Scott D. 1 year ago on Google
    Clean quiet and comfortable. Attached restaurant is excellent too.

  • 4/5 Hank W. 1 year ago on Google
    The only thing missing is a shuttle service, they are too dependent on Uber.

  • 5/5 Michael Eike Dr. V. 1 year ago on Google
    Business Hotel with friendly and professional service. Good breakfast

  • 5/5 Jeffrey A. 4 years ago on Google
    Great service and rooms. Also has a cafe/bar in the lobby and full service restaurant next door! Both have great food!

  • 5/5 eric s. 2 years ago on Google
    Nice rooms and staff very helpful. I liked the mollete for breakfast

  • 3/5 Ahmad 2 years ago on Google
    First surprise was that the hotel name sign was having three letters out as of a cheap hotel which I thought might be due to recent earthquake and they will fix it during my stay (10+ days). The check-in was fast and good however I wanted to change my room as the first had a platform directly below it and the receptionists were very fast to address that issue fast. The room was clean and neat but the amenities were very limited (shower gel and shampoo, bar soap, hair dryer and towels) don’t expect slippers, shaving kit, dental kit or even coffee and tea; all of that has to be paid for separately and not sure that they even had slippers. The internet speed was ok. Breakfast is served to table after selecting from an online menu. I tried the laundry service and it was too slow where for regular clothes (nothing special) it took me three days to get back mine and I had called already four times and promised to have them (soon!) at the last time after I waited two hours I had to leave and casually asking the receptionist she handed them to me!! The gym has some good equipment for a nice workout, mostly cardio (stationary cycling, treadmill…) but had no towels and lighting is dimmer than normal. I’d say for there’re other alternatives for similar price and much better service.

  • 5/5 Brad W. 4 years ago on Google
    I'll stay here anytime I come to Toluca. They treat people very well. The staff is friendly and attentive. The property is well taken care of. Clean, comfortable rooms. Beds are great, showers are hot, and some American news stations on tv. Prices are very competitive.

  • 3/5 lee p. 3 years ago on Google
    Good food good hospitality but the beds are bricks

  • 4/5 William P. 2 years ago on Google
    Great staff. We'll priced. Great place to stay.

  • 5/5 Michael W. 3 years ago on Google
    Very friendly staff. Great restaurant in the hotel, with others nearby. Rooms are clean and comfortable.


Call +52 722 279 9911 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Paid breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Business center
    • ✓ Beach access
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Airport shuttle
    • ✓ Fitness center
    • ✓ Bar
    • ✓ Smoke-free
    • ✗ Pool
    • ✗ Pet-friendly

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