If you like sleeping on a brick, bathroom the size of a broom closet, no cups to drink water, no in-room coffee maker, no in-room refrigerators no ice machines anywhere, and having WiFi that only works 1 minute out of 10, even in the lobby, well then, dang, this is the place for you. If you have any walking disability, you are screwed big time. The walkways are very slippery when wet. Some of the inclines to the towers are very steep. Definitely do not come here if there is a person wheelchair bound They do have a nice golf course and tennis courts. Though I play neither.

Hotel is lacking a lot of maintenance, windows broken, doors not closing or not properly. Issue with the water supply for the shower. Toilet broke down and the bathroom got flooded with water, we used the towels to prevent that the water reached our bedroom. Maintenance was there quickly, however 8 hrs later, after asking several times for clean towels ...still no clean towels. Breakfast is very very basic. No fresh juices were available. Dogs running loose and peeing in the swimming pool area and pooping in the gras area next to the pool. Landscaping looks very nice, and most of the staff is friendly and helpful. Wifi is not stable, and no full coverage in the hotel area.

It’s a beautiful place, wonderful views, lovely rooms but it seems like the typical place where they cut corners. The basketball court is nothing like it shows in the pictures, only half of it is usable and it is in horrible condition. The pool only has three seats with shade, everything else is in the open. A lot of the seats are the white plastic chairs. They also serve the food in styrofoam plates which is horrible for the environment. However, it’s still a very enjoyable place!

The general condition of the hotel is very poor. I still don’t understand how Wyndham allows this hotel to continue using its name. Lack of maintenance is visible in every single corner . Hotel has a lot of potential but I would not recommend staying here unless the hotel gets fully remodeled.

So far it's left much to be desired. We had a booking through booking.com and when we got to the reception they charged 100k cop more and said it was a website issue; they gave us a room on the third floor and then let us know the elevators are not usable due to covid, when expressing our surprise at this and asking to relocate, they were willing to do so for a fee of over 186k to change rooms. The facilities are in dire need of maintenance, there was a pool of water due to a slope on the balcony floor. The person of the parking lot has to manually elevate a metal bar to allow the cars pass. There seems to be a missing emergency hose on the third floor as well.

Needs maintenance. The place could be great, but they have issues with water availability. Cellphone service is very spotty and wifi doesn’t always work. Breakfast was OK.

Great place, golf course is wonderful, restaurant excellent.

Good place to stay for a weekend. Delicious breakfast and places to practice sports such as soccer, basketball, golf, tennis. The room is big and illuminated. I'd say it's not that easy to get there but you should use google maps or your GPS once you got in villavicencio.

The hotel and service is excellent, had a great time, but the hotel could be better maintained, had a few problems with the AC and the toilets. Apart from that, the service is great, sauna service very recommended and breakfast pancakes are a must have.