Good experience overall. I am not sure whether this hotel is a luxury one because some things say it is and others say it is not. For example, the rooms are very large, the lobby is very lovely, the room air conditioning was good but there were not enough pillows, the bed sheets did not fit the bed and provided robes were very cheap. The fridge was full of stuff that cost money, so it could not be used for much. The TV also did not offer much outside terrestrial Lithuanian TV, which was no good to us as tourists. Also, there was a bath rather than a walk-in shower, which I would have liked to have seen. All of this was in a deluxe room. Decent view of Vilnius outside, though, and the reception staff were competent and professional. I also recommend the breakfast.

We rented a room for almost 400€ and we mentioned that we want separate beds. We found one bed and we were told that we need to separate beds and make our sheets by ourselves. We did it. Any help from support. What a place!

The hotel is not clean. Bathroom was really disgusting, the nightstand dusty and there was a brown stain on the bed comforter. The toillet was stained and the shower covered with mold. As the cherry on the cake, the elevator was out of service. The only advantage of this hotel is its location. You need to be aware that there's no staff at nights, so the service is going to be by phone. This definitely not a 4 stars hotel.

This used to be a 4-star hotel. After they introduced self-checkin it has instantly turned to an aparthotel with a remote customer service. The hotel feels soulless now. The self-checkin is not efficient as I still had to contact the customer service rep to complete the check-in. Furthermore, breakfast experience was not pleasant. The staff lacked hospitality skills, and I didn’t feel welcome there.

The hotel does not have a reception. It was a big problem to get a key to the room . The personal responsible for this was very unfriendly. We were also requested to pay for the room again although it was already paid. We had a big suite. The furniture was maybe from the Soviet times. The carpet there was dirty and smelled. In our room we could hear music from another room as if the music source were here. One thing was only satisfactory - the breakfast.

Me and my boyfriend had really great experience with this hotel. It was strange that there's no receptionist but everything went really smooth. Still, I missed some friendly welcoming face. Food was VERY delicious. Especially with this view. There was few things that I think they can do better, but overall- Highly recommended 👌🏻

4 stars..... hahahahahahahahahaha, its rather 2 stars guest house or scum business. No reception and useless service by whatsup - they told me that to get to the room I have to click some link they send to me, against any basic safety rules. When I refused they somehow find out that it was already paid, all before finally giving me a code to get to the room. 3 days passed and did not get the invoice. Due to early departure, I asked for takeaway breakfast, got one small sandwich, 100-gram yoghurt and an apple. But still, the worst are rooms, cold, old, dirty and stinky and begging for renovation. Yellowish walls around the toilet and the shower were so nasty... see the photo of the shower, the water did not go out so you have to stand in dirty water when showering. I was so disappointed, could find easy many real 4 stars hotels in Vilnus at the same price, avoid at any cost!

We made a reservation well in advance for a hotel during the time of Rammstein's concert. However, the hotel decided to cancel our reservation, claiming that they were unable to charge our credit card. It's strange because there was a hold on the credit card. We even tried another card, but supposedly that didn't work either. Our reservation was for Friday to Tuesday and it was really affordable, so it seems these money-hungry people realized they could make a much better profit by canceling our reservation for four rooms than what they would have earned from our stay. Can't recommend. Edit: Several credit cards that we try were valid, worked everywhere else and still works, but somehow didn't work at this place.

Really suprised that noone mentioned water temperature in the bath. It is either boiling or freezing ı asked the management to fix but they didnt. Other than that everything is fine with the room

There is no front desk or reception, the breakfast buffet is decent but the carpet in all of the rooms is dusty and leaves a lot to be desired. They have free scooters to borrow from the lobby which is nice but overall there are many better choices in the area for not much more per night. The views from the rooms are nice but not worth the lack of staff in my opinion.

It's a bit weird the hotel doesn't have a reception. Everything is done online. We arrived early, so wanted to leave our luggage in the storage room, but there was no one to open it. I tried to call the number provided, so it took good half an hour for someone to answer. Breakfast was fantastic with great view!

Good points: Double room was clean and spacious. Bathroom was OK but high step into shower over bath that might be difficult for some. Areas to improve: No receptionist in hotel lobby!! You have to call or email to pay City tax to then find out your room number and code to get into your room. It took me over an hour to sort this out. There is no phone in the lobby to help you either. The receptionist is hidden away behind a closed door in a room on the ground floor. There are no staff after hours. Music played in foyer isnt turned off at night so it is a constant background noise even at night.

Perfect location, easy self check-in and check-out without queues, easy comunication by email or whatsapp, clean rooms, amazing restaurant with views to the Cathedral. Best hotel I've been in Vilnius.

The room was ok for the price, the interior of the room was quite nice, but the hotel interior was quite cold. After having a shower I had to clean the entire bathroom as water drains were blocked. Interesting concept of check-in and out without seeing anyone.

A bit inconvenient with the lack of reception, but they are super responsive by whatsapp and phone. Overall, worth the money and the location speaks for itself 🌼

The room had everything I needed (even an ironing board and electric kettle. Liked the contact-less check in / out concept. Also the breakfast was very good, even freshly squeezed orange juice.

Great location. Rooms seems to be all right. Breakfast is great. No reception is however a big minus! Makes it quite confusing and remembering the code, which is quite long to get to the room is very annoying.

Horrible place to stay! No reception, no front desk, no room cleaning service… all you get is a hot line to some office which holds you on the phone for minutes with no solution. Beds are unmade, and you’re meant to make them on your own, grabbing sheets from the luggage storage. No cleaning in over 5 days! We left a note and called “maintenance” four times to fix our toilette! Of course, never happened. Breakfast was just ok, no variety nor fresh products. It’s just an overpriced Airbnb.

The room wasn't cleaned - floors were dirty and hair on the bed. The room itself was Soooo noisy I couldn't sleep all night - my guess is plumbing from upper floors. If you are stuck for a room - it's OK, but otherwise I'd suggest to think twice about booking this place.

I would not recommend to take this hotel. In the hotel there is no reception. The information how to get the entry code to your room is not clear. The carpet in the room is dirty an it stinks. The room - we had the suite - is noisy because of the bad isolation to the neighbors room. I would not choose this hotel a second time.

Ein Hotel ohne Rezeption nur mit Online Anmeldung, ist Umgewöhnung aber irgendwie klappt das. Immer am Telefon alles klären fand ich etwas schade. Zimmer war ok Garage war ganz schwierig zu finden, erst nach späterem Spazieren gehen haben wir den Eingang dann gefunden. Frühstück reichhaltig und für jeden etwas dabei. Lage top im Herzen von Vilnius. Nochmal würde ich das Hotel leider nicht buchen.

A beautiful hotel located in the center of Vilnius. The location is perfect right next to the famous cathedral. The rooms are cosy and the beds are comfortable. I loved the design of the place too. There's also a restaurant built in the hotel which has some really good food and you can order room service aswell. And the best part is that everything is walking distance from the hotel.

No reception, no extra pillows or possibility to get some, sound insulation from other rooms poor, ventilation inexistant, mattresses so hard gives you pain in hips and shoulders. Not a clue why this is four star.

Rooms definitely not worth the money, spending a premium in the city centre, ended up in the ground floor room, no proper window, room is definitely not up to the top cleaning standards. Came over to spend a few days in Vilnius with my second half, not impressed to be honest.

Room is nice and clean with whirlpool bath Perfect downtown location with lots of shops and restaurants No reception with an employee. online you get a code for your room. only employees in the restaurant

They didn't clean our room for three days. I asked when they would come to clean, they answered me that they would come between 15-18. no one came, then I called and asked when they would come to clean up? They answered that it was necessary to hang a badge on the handle. And he wasn't even in our room. bad service. do not recommend this hotel

Tolles Hotel. Top Lage (Translated by Google) Great hotel. perfect location

We had two rooms, one single and then a room with a cathedral view. Both booked via booking.com. Received confirmation via the app and set up prepay authorisation. Single room was free cancellation up to 3 days prior to arriving. The cathedral room paid in full. There is no physical reception, all doors are electronic keycode which is texted to you on the day of arrival, pre check in time. You can also call/message via WhatsApp and responses are very quick. Also via booking.com app. There are 4 floors to the hotel with a lift. Rooms are clean, modern and presentable as of May 2022. The Cathedral room carpet was in need of a clean, but that's due to visitors not taking their shoes off at the door. Single room has minibar fridge, TV, phone and numerous power sockets. There was a window looking into a rear courtyard. The Cathedral room is huge, modern with an insane view. Beds are quite soft, bathrooms are clean enough however the bubble jets are not cleaned. Make sure you run the bath, run the jets and then refill. The restaurant downstairs is very very expensive for evening meals so didn't bother. There is disabled access. Some things need addressing for it to be a true 4 star hotel worth its price. For its location, price and surroundings I would recommend it here.

(Translated by Google) Great place to stay (Original) Отличное место для отдыха

(Translated by Google) The hotel corresponds to the level of 4 stars. The staff is polite. The room is clean. All perfectly. Recommend. (Original) Отель соответствует уровню 4 звезды. Персонал вежливый. Номер чистый. Все отлично. Рекомендую.

(Translated by Google) Small, old hotel. The positive notes are the Hall and the fact that it is very central. (Original) Hotel piccolo e vecchiotto. Le note positive e sono la Hall e il fatto che é molto centrale.

(Translated by Google) The hotel leaves two impressions, and bad impressions - more. At first glance, everything is good and good. But ... The room has no slippers, bathrobe, no shoe sponge. And iron - as in the USSR, the deficit (you will not ask, you will not wait). The staff at the hotel are inattentive, everything you don't ask for is immediately forgotten. Moreover, there is not even drinking water in the room. There is only a fee for 4.5 euros. (Original) Готель залишає двоякі враження, причому поганих вражень - більше. На перший погляд все гарно і добре. Але... В номері немає тапок, халату, немає губки для взуття. А праска - як в СРСР, дефіцит ( не допросишся, не дочекаєшся) . Персонал в готелі неуважний, все що не просиш одразу забувається. Мало того, у номері навіть питної води немає. Є тільки платна за 4.5 євро.

(Translated by Google) Room large and clean. Quality and abundant breakfast. Excellent location. Friendly staff. Excellent value for money. (Original) Camera grande e pulita.colazione di qualità e abbondante.Posizione eccellente.personale gentile.ottimo rapporto qualità prezzo.

Ok hotell, but not more than that. Ok rooms but very noicy from other rooms and from the corridor. Nearby nightclub or guests who had party til 4am on an monday! Good breakfast with barrista coffee

(Translated by Google) Great place! Breakfast very lava, clean! (Original) Lieliska vieta! Brokastis ļoti lavas, tīrs!

Hotel in front of cathedral square convintiently positioned in old town. Modern luxurious and clean rooms and quite spacious too. Breakfast is of high quality. Beware of the interior rooms which have NO window and no view and are very dark. These are cheaper priced but u need to use the air con ventilation (which is ok by the way). Recommended

It is a petty that no reception everything via remote phone. Housekeeping is very friendly. Large rooms are great in size. Unfortunately, the hotel would require a refresher. Rwtauranunt within the hotel swanks between excellent and ok. Some staff at the restaurant are very good but some extreme unpolite and even rude. Mix thoughts after the stay. For the price, it's mostly a good choice and recommendable.

The location of the hotel is perfect, very close to the cathedral and to gedemino street. In general the hotel is not that bad, however two things bothered me. The first one is that there is no reception. You get an email right before the check-in with the code to your room, and if you have problems with it, there is a phone number to where you can call anytime. It would save some trouble if this thing was mentioned while doing the booking. The second thing, that really bothered me is the noise from a club near or in the hotel (I don't know where it is exactly). Our room was in the first floor and the noise was heard through the whole night.

No people on reception. All on no contact basis. Yet there's a piano in the lobby that anyone can access and start playing in the middle of the night. Suit was nice, clean, nice view. but walls are rather thin and bathtub's massage/bubble features didn't work

Issues with self-check in. We received wrong password to wrong room. We spent more than 30 mins standing at the wrong room door waiting for hotel to resolve, they did not call proactively if they fixed it, 2 hotel numbers were not responsive, we called 11 times and spoke with 3 people until they fixed it. Small parking available, max 6-7 slots, you should book it in advance.

Pringles in the fridge with expired date on it today July 29 Pringles expired in April and other problems

Very good

Horrible. Rooms need investment - tired and very used looking, smelly and dirty. Carpets stained. Bathroom toilet filthy. Back of bathroom door splattered with i don't know what. About what you would expect in a youth hostel.

Vakare ir naktį kambariuose iš upės pusės gana triukšminga nuo gatvės iki gerų paryčių. Bet yra išsigelbėjimas - užsidaryti langus ir įjungto kondicionierių.

Tenka apgailestauti, bet viešbutis labai nuvylė. Viešbutis nebeturi recepcijos, bet visiškai nesugeba laiku atsiųsti įsiregistravimo kodų, prisiskambinti neįmanoma, nesilaiko sutarto išsiregistravimo laiko ir kambarį uždaro 5 min anksčiau ir t.t. Deja, buvo labai nemaloni patirtis ir nuolatinis stresas, nes niekad nežinojai, ar iš viso pateksi į savo kambarį. Deja, nerekomenduočiau, ypač svečiams iš užsienio

Great Location in the old town center. There's no reception or desk, you have to address everything online via WhatsApp. Room was very nice and clean. Clearly the attached restaurant with the tasty and broad breakfast and the marvelous staff made it for me. So check them out!

Очень хорошая гостиница. Номер просторный, чистый, комфортный. Расположен в самом центре, на Кафедральной площади. Одно но. Рецепшена нет. Заселение и выезд через интернет, любой вопрос через оплачиваемый звонок. Кто дружит с интернетом, это не проблема, кто нет подумайте. Нам очень понравился!!!!

(Translated by Google) Doesn't correspond to four stars. Everything in the room is old. No slippers, no water. Impression, like in the country (Original) Не соответствует четырём звёздам .в номере всё старое . Тапок нет , воды нет .впечатление , как на даче

Due to the roof shaper, the area of the room where I can walk strait is 3 square meters, there was no information about steep stairs in my room in my booking, I can not take my luggage up, and even if I did, there was no space for it. There was no one to help me to change the room. Tetyana