Thank you everyone for reaching out to me about Winnie! She is much better and passed whatever was in the bone! I will say my experience at Bay Beach Veterniary ER was horrible and I will be blasting them on Yelp! When I went there they took Winnie back gave me a credit application and an estimate for surgeries before they even saw her! This put me in a panic attack! I told them I did not want them to pull my credit because I just bought a car and didn’t want a ding to my credit! I offered them what I did have in my pocket and they said we will be right back. Four hours later the Vet tech came back and said what do you want to do? I said what do you mean has the vet seen her or did you run X-rays to see if she needed surgery? The Vet tech said no you need $1500 before the vet will see her. I was horrified and asked what I need to do for home health since they would not see her! The Vet tech came back with Winnie and told me the Vet said if you can’t afford surgeries you should surrender your pet to a rescue! And that she would die over night. I called an emergency vet available at Blue Pearl he asked me to check her gums which were pink.. a few other things and reassured me to go home get rest watch her overnight. At 3:30 am she woke up ate and drank water. Took her for a walk she went to the bathroom and is acting fine! My point is this if patients can be seen at a hospital without insurance or credit a doctor does not deny care! Secondly I feel that experience was a scare tactic for money! And lastly I appreciate my daughter, son in law and Vance Winters for coming up and sitting with me! I am definitely going to check for others on a charity for pets!t

On December 5, 2022 I took my Springer Spaniel, Reeder in for x-rays at 8 am having no food or water since the night before because of anesthesia needed for the procedure per Dr. Marie Battles instructions At 1 pm Reeder was still in a cage with no food or water and no idea from the staff as to when his x-rays would begin. At that time I went to Bay Beach and removed him from their lack of care and gave him water and food.

I have a great deal of gratitude for this hospital, it's doctors and every staff member I encountered. Despite thier full capacity they allowed me to bring in my sweet Mattie dog for evaluation. They communicated clearly on costs, testing needed, results of tests, options for treatment and the overall mental and physical health status of my dog. Unfortunately, it was in Matties best interest that she be laid to rest. I am unbelievably heart broken about loosing my best friend but without a doubt appriciative for the care and compassion provided from bay beach.

I went to get my dog checked out, they acted like it was a bargaining chip as to what care my dog got. $195 just to talk to the vet, they kept sending an assistant who had no idea what she was talking about. She kept coming back to us with different items they could take off the bill in order to treat my dog, this isn’t a car dealership. I wasn’t allowed to be with my dog during treatment even though it was just a shot and fluids, NEVER have I not been able to be with my dog. I didn’t see or speak to a vet before any treatment of my dog. This was our ONLY option within reasonable time or I would NOT come here! Only come here if it’s an absolute emergency or you want them to take all your money!!!

I’m only providing two stars because I feel like the Doctor who saw my dog was actually very helpful and informative. Everyone else, not so much. They charged us a $95 deposit for an exam and x-ray. After this, it was determined that our dog needed an IV fluid treatment bringing the total for our visit to over $1,000. They then told us that we needed to make another deposit for the IV treatment, which ended up not being a deposit at all as we were asked to pay the entire $1,000+ balance upfront. We paid it and left our dog there for the treatment. Before the end of the day, they called us and told us that our dog bit a staff member and made it seem as if he were uncontrollably aggressive. Our pup is not aggressive at all. If anything he’s scared and anxious. He’s in a foreign place, being poked and prodded, and his family is no where in sight. It felt like there was no consideration for his feelings and he was just written off as being a “biter,” which is something he isn’t. We asked what happened and if he was growling and showing signs of aggression and the person on the phone was very short with us and wouldn’t explain. This makes us wonder how he was treated while he was there and we weren’t present. We picked him up at the end of the day and they refunded us $50 for overcharges but couldn’t explain what exactly the charge was attributed to. They told us that if our pup doesn’t show progress over night, to bring him back the next morning for surgery. Our pup did not improve. After discussing things the following morning, they wanted an additional $8,000 to perform the surgery. We told them that we couldn’t afford this amount and they provided us with referrals and told us to give them a call if nothing worked out. We contacted several facilities and all of them had either already hit their cap for the day/week or didn’t have the equipment needed to perform the surgery. We called them back and long story short, we were SOL. They were not willing to work with us on the costs and even recommended euthanasia as a resolution. Their exact words were, “you’re either all in or all out.” There was no compassion or empathy. After much panic and searching, we later went to another facility where we received outstanding service and they performed the surgery, provided post-op food and medication for $1,017.

I am so grateful to everyone here at Bay Beach Vet Hospital for taking such good care of my baby girl. I brought my dog in the sickest I’ve ever seen her and was very scared and emotional during our visit. Everyone was kind, incredibly helpful, and took time to explain everything in detail. SO thankful for Jordan, I felt she really went above and beyond to answer all our questions and made me feel comfortable during a pretty scary time.

The staff and Vets are so wonderful. Nothing but Total professionalism and tenderness. So grateful for all their help, especially because having to euthanize our sweet Cody was so heart breaking for us. They deserve so much credit in making it the most peaceful passing he could have.

I have only the best of things to say about Bay Beach Vet. I have been taking my two ridgebacks (Otis & Abe) there for 10+ yrs. Bay Beach has always been there for us. From routine visits to consults, referrals and urgent care visits, they have never let us down. The staff are kind, loving and patient. The doctors are genuine, empathetic and expertly trained. Recently Abe had an unfortunate untreatable emergency and we had to help him cross peacefully to the other side. One of the most difficult decisions and days of my life. Bay Beach made those moments as best as we could have ever hoped for and I could feel all their love for us. As a medical provider in the ER, I can understand working with people in difficult circumstances and the unprecedented impact COVID has had and still making for healthcare of all kinds. I admire, respect and appreciate all the staff at Bay Beach more than they could know. I recommend their care to anyone whom loves their pet and wants the very best care! ❤️🐾❤️

Great People and Service. Our puppy got run over and they saw us right away. They were very concerned and professional and did all they could but puppy Sally was crushed beyond repair and we had her youthanized . They handled the situation with the utmost care. Highly recommend!

okay so first it is important to note that this kitten is my best friend, if anything ever happened to her i would perish. Bay Beach is not inexpensive, in fact it’s a little bit more expensive than other local vets. HOWEVER.. i can’t just trust my BFF with any joe shmo, especially with a surgical procedure. They are so kind and informative and take such good care of my kitten every time she is there. they have a separate waiting room for cats which is really good because it helps Charlie feel less anxious. overall i totally recommend them but my main feedback would be that they should offer lids for their complimentary coffee 😋

As sad as I feel right now after saying goodbye to my Ginger tonight. I want to take this time to thank the staff here. Dr Howard hands down is very loving and caring for all the animals she tends to. Even when we don’t want to hear the bad news. My Ginger became ill very quickly and showed no signs of being sick until it was too late. No one ever wants to say goodbye to their fur babies but they all showed such compassion that I will never forget how they made me feel when it was time for me to let Ginger run free over the rainbow bridge. I am sorry if I missed some of the other people here by name who helped my baby be as comfortable as she could be until I was able to be there. I also want to send out a huge thank you to Casey for how gentle she was with Ginger, with me both on the phone and in person. Marissa, Thank you for tolerating the phone calls, going over things with me when my head was all over the place with worry. We as a community are very lucky to have Bay Beach there for us in our fur babies and our time of need. Again, thank you all from the bottom of my heart. Kim Ryan

I’ve taken my dogs there several times and one of my dogs was diagnosed with a heart murmur and asked to be put put on the list to see the cardiologist and have waited months to be seen took my dog in for another issue recently, and was just informed that they had an opening and that’s the only way that I was able to get on the list to be seen by the cardiologist. Found a kitten recently, and was trying to get in to get the Kitten checked out and they’re telling me that I have to take it to the shelter and they’re not able to set up an appointment to get this cat checked out and make sure that everything is OK even if we’re planning on keeping the kitten they’re saying we have to take it to the shelter

I wanted to share my family's experience with the people at this hospital when we brought our dying dog to them to be put to rest. The staff and the doctor were all compassionate, caring, and very accommodating in making sure our needs were being met in taking the upmost care of our sweet Bear. They arranged the necessary steps after Bear's euthanasia which we requested cremation and everything was handled with care and love. ,Thank you for all you did during a difficult time.

A few days ago our beloved Foxhound, Poppy, became very ill. There is an emergency vet shortage in Hampton Roads so I was very afraid we wouldn't find a doctor. When I called they were so nice and so professional. When we arrived, the doctor was waiting for us outside and carried Poppy inside herself. In very short order we were given the devastating news that Poppy had a large tumor and advanced cancer. She was suffering. We knew what had to be done. Everyone on the staff was so kind and supportive. They lovingly gave her treats and allowed us to stay with her as long as we wanted. It's so emotionally devastating to lose a pet. They are family. At Bay Beach though the experience was carried out lovingly and respectfully. I can't thank them enough for making a horrible time just a little less terrible. We've had to do this before but it wasn't the same... there wasn't the love and sympathy that we were offered by every staff member we encountered. Thank you Bay Beach from our family and our dear Poppy. ❤️

No one wants to go to the emergency vet, but every dog owner knows it’s going to happen at some point. My mom was visiting from out of town with her pup Ollie. He wasn’t himself and we were worried. Bay Beach was the best. Everyone we came across was so kind and explained everything. Communication was impeccable and we knew that we might have to wait, but it wasn’t bad at all and we left with piece of mind that it wasn’t a potentially serious problem. I’ve had plenty of panicked trips over the years as a dog owner, but if I ever need another ER vet visit, Bay Beach will be my first call. Thanks so much for being awesome to Ollie and to us.

We were faced with the hard choice of having to amputate our cats leg or put her down. We thought we just going to get her wrapped up and go home. The reaction of my family was dramatically devastating. But, the hospital staff and Doctor did an outstanding job. They gave us all the time we needed and accommodated the way we wanted to go about it. They explained all options and prices in a very caring manner. It's unfortunate the outcome, bc we didn't go home with our baby..but they provided excellent service during our extremely hard time. Thank you to all staff at Bay Beach. R.I.P. Dream. ❤🐈