1/5 E S. 10 months ago on Google
I
ordered
on
the
app
for
the
Waco
store
today.
My
card
info
was
stored.
I
got
a
confirmation
email.
I
set
the
order
for
30
minutes.
My
friend
went
to
get
it
and
was
told
my
order
didn’t
go
through.
I
spoke
to
a
VERY
RUDE
AND
UNPROFESSIONAL
manager
who
accused
me
of
entering
my
card
info
wrong
or
me
not
having
enough
$
in
my
account.
I
used
to
card
saved
in
the
app,
if
the
info
wasn’t
correct
why
allow
my
order
to
go
through
and
send
me
a
confirmation
email
with
an
order
number???
I
have
over
$400
in
my
account.
Instead
of
being
helpful
and
allowing
me
to
pay
by
phone,
or
allowing
my
friend
to
pay
cash,
she
told
me
I
need
to
check
my
bank
account
before
I
call
them.
I
told
her
that
maybe
it’s
their
app
or
system,
and
she
raised
her
voice
and
said
it
was
“obviously
an
issue
on
my
end”
I’ve
ordered
via
app
for
years,
same
way
as
today,
without
any
issues.
I’ve
been
a
faithful
customer.
I
could
not
believe
how
unprofessional,
rude,
insulting
that
manager
was.
Offered
NO
ASSISTANCE,
no
offer
to
make
my
order
and
help
me
in
any
way.
I
was
talked
down
to
and
treated
like
I
was
just
calling
to
annoy
her.
I
was
#10
in
line
at
the
grand
opening
and
have
ate
there
for
years,
at
least
weekly.
I’m
sad
to
say,
after
today,
I’ll
never
eat
there
again.
I
don’t
need
to
be
verbally
degraded
and
accused
on
not
having
$25
in
my
account
because
for
some
unknown
reason
(and
the
manager
was
clear
she
thought
it
was
me)
the
order
didn’t
go
through,
EVEN
THOUGH
I
GOT
A
CONFIRMATION
AND
ORDER
NUMBER!!!
One
of
the
worst
customer
service
experiences
I
have
encountered,
anywhere.
I’ve
worked
customer
service
and
I
KNOW
that
this
girl
doesn’t
have
a
clue
on
good
customer
service.
You
don’t
raise
your
voice,
talk
down
to
or
accuse
someone
of
having
insufficient
funds
to
customers.
I
should’ve
been
offered
an
alternative
to
the
app
order.
Why
not
take
it
by
phone
while
we
are
speaking?
Or
allow
my
friend
to
pay…or
better
yet,
why
not
CALL
THE
NUMBER
on
the
order
and
let
me
know
that
my
order
didn’t
process
before
we
drive
across
town
to
be
treated
poorly
and
spoken
to
like
I’m
not
even
a
person.
There
were
many
solutions
that
would’ve
been
acceptable
and
helpful,
but
this
girl
just
wanted
to
be
rude
and
unhelpful.
I
will
go
elsewhere
and
be
treated
like
a
paying
customer.