Terrible, terrible experience. Overall, the location was great and all other stylists (besides mine) were friendly and welcoming. My stylist was rude, abrupt and RUINED my hair. See pics. I had to go to a different location to have my hair fixed. I asked for long layers with an angle at the front. My stylist rushed through my hair and randomly hacked off a huge chunk on the front of my hair. She rushed me out without even blow drying my hair so I could see what it actually looked like. I paid and went home to style my hair, only to find out that there were no layers, and all my ends were frayed BADLY. I was so upset and immediately went to another location to have someone else fix what great clips had ruined. So upsetting! I returned to great clips a few hours later to speak to a manager and get a refund. The manager was kind and helpful and gave me my money back. All the while, my stylist was sitting behind the desk as the manager processed my refund and stared me down! How rude! It was as if she was upset with me.... because she ruined me hair?!?! AWFUL.

Brittany is very professional and very knowledgeable in her work. Brittany really cares about her customers..

I went to the Great Clips Heritage Station location in Wake Forest last week to get my haircut. I pre-registered online. I arrived and checked in by a stylist named Marie, who was very personable and helpful. Including Marie, there were five stylist and no customers. I repeat, no customers. All the other stylist were sitting around in their chairs on their phones, sending messages, on Facebook, or surfing the web. Marie said I was the next customer for one of the stylist there who walked over toward me, and then turned around and walked away without saying a word to me. The other three showed absolutely no interest in having me as their customer. Marie came back over to me and told me that she’d be happy to cut my hair. She was most professional, very pleasant, with a wonderful personality. She gave me a great haircut and I tipped her $10 in recognition for her professional skills. I think it’s very sad that when somebody comes into your store and there are no customers and five stylist that the expectation is, no one really cares about helping you. I may not go back to the store. And if I do, I will make sure it’s when Marie is there to help me if I can figure out how to. Rob Ward

The staff at this location are amazing! Maria did an excellent job cutting my hair to the length I wanted and made my style super cute. She is so warm and friendly and helped keep my calm with good conversation. (I am not the easiest customer as I have anxiety about having my haircut due to bad experiences in the past with the Great Clips location in Wake Forest.) One tip for the chain in general: tone down your approach to gathering personal data for your 'profile'. It can be intimidating to be asked for your full name and contact info just to get a walk-in haircut, so it might be better to just ask if the customer wants a profile built, and if not, just take a name.

A lovely woman from Tennessee named Kimberly cut my hair, and it was easily, without question, the best haircut of my life. She was very kind, shockingly fast, neat, and talented. Everyone in the store was so friendly, and it was a clean and calm environment. If you’re having trouble finding a salon or barber in the Wake Forest area, I heavily recommend this Great Clips location.

Always good to be associated with a hair salon that does one’s haircut as per request.

Great price. Good cuts

Checked in on-line and was seated immediately. Quick and efficient. Wish I had gotten her name because she did an excellent job.