Heritage Urgent & Primary Care - Wake Forest image

Heritage Urgent & Primary Care - Wake Forest

Medical clinic Doctor Family practice physician Urgent care center Medical office

😠 My 16 year old daughter went there for an urgent care appointment for fever that she had for a week and fatigue and dizziness. She nearly passed out prior to her visit. She is an established patient there as well. Beth Norton saw her. She diagnosed her with allergies and gave her a rx for flonase. H... People often mention care, daughter, Beth, Heritage, provider, urgent, time, told, great, review,


Address

620 Dr Calvin Jones Hwy #212, Wake Forest, NC 27587

Website

www.heritageucpc.com

Contact

(919) 761-5678

Rating on Google Maps

4.10 (188 reviews)

Open on Google Maps

Working Hours

  • Friday: 8 AM to 5 PM
  • Saturday: 9 AM to 3 PM
  • Sunday: Closed
  • Monday: 8 AM to 5 PM
  • Tuesday: 8 AM to 5 PM
  • Wednesday: 8 AM to 5 PM
  • Thursday: 8 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: care (42) daughter (18) Beth (18) Heritage (16) provider (15) urgent (12) time (12) told (12) great (12) review (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Lindsay M. 10 months ago on Google
    My 16 year old daughter went there for an urgent care appointment for fever that she had for a week and fatigue and dizziness. She nearly passed out prior to her visit. She is an established patient there as well. Beth Norton saw her. She diagnosed her with allergies and gave her a rx for flonase. However her blood pressure was 138/88. She had already seen a cardiologist for this but my daughter requested another referral for a second opinion. I was in the hospital at the time so my daughter called me on the phone and put me on speaker to speak with Beth myself because she refused to give her a referral or draw labs. Beth’s response was “okay but this needs to be quick because this is an urgent care appointment “. So I asked her to please send the cardiology referral and draw some labs. As a nurse myself I know that certain labs can be off and cause some hypertension. Beth proceeded to tell me that she would not do any of that. She said my daughter was past due on her physical and that she would address those issues then. I then said to her that my daughter was sitting right there right now with these problems that needed to be addressed. She then became even more rude and told me “I am the provider, I have diagnosed and treated her for what she has now and that’s it.” So I told her my daughter will not see her for a physical because she would never return to that office. And I also told her that I was going to write this review as this was complete neglect to ignore a serious issue as the patient sits right there in front of you because it would take too long for her allotted urgent care appointment time. She said “okay, go ahead”. Please see the other horrible reviews for this provider on Google and take note of her responses. She is an awful rude person that should absolutely not be practicing medicine. I will also add that I have been seen by her in the past and she gave me a probiotic and said that would alleviate my health problems. By the way, they did not. **UPDATE** I received a call from the office manager Lainy yesterday who in the past had been helpful to me. She called to tell me that their office “does not operate off of threats of a bad review just because a patient doesn’t get their way”. So she told me that I needed to take the review down within 24 hours or my daughter and I would be discharged as patients at their practice. I explained to her that I was not threatening a bad review but instead I was only notifying Mrs. Norton that I would be leaving the review after the way she spoke to me and refused to take care of my daughter. And I told her that reviews are there to convey a like or dislike for an experience and that I was well within my rights to leave the review. I told her that Beth neglected to take care of my daughter appropriately. She then informed me that Beth has 23 years of experience and that she treated my daughter appropriately. I told her we weren’t ever going back to that office anyhow so I was leaving my review. And I did also note that this office obviously does work off of threats as what she was saying to me was the definition of a threat. My daughter had to be seen at another local urgent care today for her high blood pressure. They drew labs and sent a referral for a cardiologist. He also noted a heart murmur while assessing her. This is appropriate care. And I’m confident that my daughter will get the help she needed the other day that Beth refused to give. I am thankful that this physician took the time to care and that we will soon find out why my daughter has been so sick. **UPDATE** I received our formal discharge letters for myself and my daughter since I did not comply with their demand of removing my review. I hope that this review is helpful for others to not make the same mistake we did by trusting them to take care of us to the best of their ability, medically, professionally, and emotionally.
    7 people found this review helpful 👍

  • 5/5 Kelsey B. 11 months ago on Google
    Heritage Urgent & Primary Care provides such great service and go above and beyond for patient needs! Beth is a wonderful provider who also takes a western medicine approach with supplementation and has had great success with patients. I have recommended this clinic to everyone looking for primary care, vaccination updates and everything in between! Only great things to say about this clinic!
    3 people found this review helpful 👍

  • 5/5 Sarah S. 11 months ago on Google
    Beth and her team at Heritage Urgent and Primary care are amazing! A good friend of mine encouraged me to find a provider that would look at the whole picture and knew Beth so I scheduled time with her to meet and she has been absolutely amazing!! You can tell she cares about her patients well being and wants to help them solve the sometimes puzzle your health issues can be. Not only is she a great provider, but she and her staff are very responsive. If you have questions, it is easy to get them on the phone or email them through the portal and they are responsive. If you need a provider who can think outside of the box and listen and have a provider/patient partnership, this is your place! I have already appreciated the care so much from them. I have seen multiple providers there as well when Beth was out or I was making a same day appointment and they have all been 5 star providers. I trust everyone there and that’s a rare gem to find! Don’t think twice if you are looking for a new provider.
    3 people found this review helpful 👍

  • 1/5 Shawn B. 1 year ago on Google
    They push Amway vitamins on you for no reason. Bizarre business model. Edit: Received a phone call from the owner who claimed that the practice has no relationship with Amway. This is pretty hard to believe given that the supplements offered to me for "leaky gut syndrome" (something not even recognized by mainstream medical professionals as a condition - and totally unrelated to the issues I was there for) were an Amway brand. I will be avoiding this place in the future. 2nd Edit: LOL. Nothing fights the corporate power like shilling MLM vitamins from your LLC. What a clown this owner is. Don't trust your health to these idiots.
    3 people found this review helpful 👍

  • 5/5 Capri S. 10 months ago on Google
    First I would like to thank Elizabeth Norton she has truly given me my life back! I was first diagnosed with peripheral neuropathy in 2019 and it has progressed since then to the point where it was extremely painful to walk, drive, stand for any period of time or even cook diner. I started seeing Elizabeth in January of this year and she persuaded me to go on peptide injections. I started them in May and noticed a slight difference right away. I have now been on them for almost three months and the difference is incredible. I no longer have the terrible joint pain and can walk without much pain at all. I am also driving again and feel like I’m getting my independence back. It’s awesome!! She has also treated me for many other issues which are also being resolved. If she has to refer you to a specialist it it always done the same day. She is truly a wonderful person and a great doctor and the staff is just as amazing. Sincerely, Mary Ziese
    3 people found this review helpful 👍

  • 5/5 David B. 11 months ago on Google
    I have been a patient of Beth Norton and the team in Wake Forest since we moved to NC from NY 2.5 years ago. She is by far the best primary care provider I have ever had! She answers my messages promptly in the follow my health app (even on weekends) and she has always given me and my wife the best care. I have never felt better due to the life changes she recommended I do and I am truly thankful for your care and guidance!!!
    2 people found this review helpful 👍

  • 5/5 Delanie M. 2 years ago on Google
    Today I visited Heritage WF for IV hydration which I had heard so much about. I was checked in and roomed quickly; all of the staff was very friendly. Taylor Heath was my PA who placed my IV and talked me through my different IV options along with her MA Regan. Both of them were very sweet and made sure I was comfortable for the duration of the IV. I would highly recommend Heritage to anyone!
    2 people found this review helpful 👍

  • 5/5 Corey C. 1 year ago on Google
    Best experience I’ve ever had at an urgent care! Everyone was very caring and knowledgeable; they went out of their way to help my 5yo daughter feel comfortable during her visit. Each person we came into contact with was exceptional and I cannot speak highly enough of this practice- I would 100% recommend.
    1 person found this review helpful 👍

  • 5/5 Keri N. 1 year ago on Google
    I had a sudden illness and chose to seek care at Heritage Urgent & Primary Care. My experience from the beginning has been outstanding. Beth took the time to listen to me and treat me with a Western medicine AND holistic approach. I am so thankful that Beth was my doctor on that initial visit. She is extremely educated and explained things to me the way no one else has. She didn't throw pharmaceutical drugs at me like other doctors I have seen in the past. She suggested Metagenics supplementation and wow it has been a game changer. She also did a food allergy test on me and it turned out I have a gluten sensitivity. With the combination of Metagenics and cutting gluten out of my diet, my symptoms have completely gone away and my digestion is the best it has been my entire life. My brain fog, fatigue, migraines, & body aches are ALL gone. Beth ran multiple tests and kept going until I got answers. She explained my mitochondria health was poor and that it needed to be repaired. I learned so much about my health on a cellular level. The Metagenics supplements are very high quality. I have tried other brands before and they do not even compare. I told Beth that God led me to her that day. I was in so much pain and very scared. I can't thank you enough Beth for your expertise and stellar care!
    1 person found this review helpful 👍

  • 5/5 Hunter B. 1 year ago on Google
    A sudden allergic reaction caused my wife and I to show up at Heritage Urgent Care earlier today. The ladies at the front desk were quick to help and provide assistance. We were in a back room and received service in no time. Thank you Heritage Urgent Care!
    1 person found this review helpful 👍

  • 5/5 Beverly D. 1 year ago on Google
    Had my first ever IV experience with Dave after testing positive for Covid, he is SO great and the process was very fast! Less than an hour later I was feeling 50% better! After being sick and miserable for two days I am so happy I made the decision to go here
    1 person found this review helpful 👍

  • 2/5 Sarah J. 9 months ago on Google
    I had really high hopes for Heritage after reading the website. I assumed we would be getting above average care, a more thorough appointment, more testing options and options outside of the standard urgent care practice. I came in once for my son and the visit itself was great, the tests were thorough and I felt like we got better care. I was grateful we had driven the 1 hr for more complete care. After the visit though, things fell apart. We were told we would get test results the next day , the nurse assured me she would call and that our following results would come end of the week. We never heard from anyone. I had to call everyday and after finally pushing back for 5 days, they put me on hold and low and behold the results were in. At that visit they referred my son out for an ultra sound, we waited a week for that appointment and the day before I realized that Heritage sent the wrong orders in and the ultrasound place couldn't accommodate the original time and date for the change so we had to wait another two days for the mix up.I ended up getting sick and used their urgent care facility. I paid $175 out of pocket and the visit was 5 minutes long, no tests or swabs were done. I could have saved myself the hour drive and gotten the exact same level of attention and care at a CVS little clinic or a run of the mill urgent care, I don't see how they are using integrative practices or setting themselves apart as they claim on their website.
    1 person found this review helpful 👍

  • 5/5 Emily A. 1 year ago on Google
    Big props to the practice manager, Alexis. My daughter was seen on Saturday and prescribed an antibiotic which didn’t make it to the pharmacy due to technical issues. Alexis called me on Sunday, minutes after I left a message and review. Although the practice is closed on Sundays, she was able to reach a provider who resent the prescription. This saved me THOUSANDS as my husband was already at the emergency room with my daughter. Practice managers often don’t get the credit they deserve in handling issues like this. Thank you Alexis. I appreciate you taking the time out of your Sunday to rectify this 🙌🏻🙌🏻🙌🏻🙌🏻🙌🏻🙌🏻🙌🏻
    1 person found this review helpful 👍

  • 5/5 Amazonia M. 1 year ago on Google
    FANTASTIC! I couldn't be more pleased with my care today. I was seen immediately after the normal intake paperwork. The staff was very professional and sympathetic. They actually listened and genuinely cared about my issue. They then went above and beyond to get me a last minute written prescription after certain local pharmacies utterly screwed up and didn't fulfill a script for a VERY common medication that was supposedly out of stock (yet conveniently didn't tell me until I got home and said wait! I'm missing something!)... and that I needed to start immediately. The facility is very nice and up to date without being ostentatious. Tastefully designed and sets you at ease. I will definitely make this clinic my go-to!
    1 person found this review helpful 👍

  • 5/5 Jennifer Lauria C. 11 months ago on Google
    Thank you to Heritage Urgent and Primary care for your patient care and support. You ask the tough questions and help find the root cause of issues. I appreciate your thorough support of my care the past two years. I’m healthier than I have been in a long time. Thank you!!

  • 5/5 Larry B. 7 months ago on Google
    Staff was welcoming, tentative. The provider, Kelly and her assistant Auburn were very thorough. I even got a call checking to see how I was feeling a few days after appointment. Highly recommend Heritage !

  • 5/5 Amanda D. 11 months ago on Google
    Very friendly & attentive! I usually see Rita and I love her, but all the providers here are great! Sometimes there’s a little bit of a wait when you’re doing a same day urgent visit but the quality care they provide is worth the wait! Thanks for always taking such good care of me.

  • 5/5 Iris P. 7 months ago on Google
    This has been my primary care for years. I highly recommend Kelly Tarwick PA-C. I feel she is really caring, friendly, pleasant, and really wants to provide the best care! She has helped me tremendously. She is also very encouraging, actually listens, and hears out my concerns, which is nice to have in a provider. I'm really happy Kelly is my PCP. Taylor Heath, MPAP, PA-C is also a great provider! The practice manager Delanie is just the sweetest and friendly! Delanie has really great follow up skills whenever I requested paperwork or had any questions. The nurses I have met have been very nice! I know the reviews on here are mixed, but maybe try it for yourself and see. Tip: I've always had great success seeing a provider for urgent needs when I've have called them first before showing up. They are also great with referring out to another provider if there is a service they cannot provide.

  • 5/5 Philip H. 11 months ago on Google
    Hands down the best doctor I've ever had. Everyone (without listing each name or title!) and I mean every single person there is super nice and friendly. They work hard and it shows through amazing customer service. I just called and realized I've never had a single problem and they deserve a 5 star review. I appreciate this team! Thank you.

  • 1/5 rachael b. 1 year ago on Google
    This has been the WORST EXPERIENCE with a “Doctors office “ ( i put in quotes bc they shouldn’t be called doctors) that I have ever had ! They basically took my 200 $ saw me for all of 15 min and gave me a prescription for cough meds , I have a HORRIBLE sinus infection, have called everyday since I saw “Dr. Dave” explaining to them that things have just gotten worse, can’t sleep, having terrible headache, eyes and ear pain. There response was first wait three days , ok well when I wake up after 4 hrs of sleep bc I’m coughing and sneezing non- stop and my mucus is as green as guacamole, I think that should be enough signs that there is an infection!!! I have told them all of this , they say today which is the 4 th day wait 3-5 days again, after telling me that they would send antibiotic in yesterday if things don’t change. Well things have just gotten worse and they are still saying wait and that they would have to reassess me?! Seriously I’m gonna come in there again for 15 min to have NOTHING ACCOMPLISHED AND BASICALLY BE TOLD NOTHING IS WRONG , take another 200$ for nothing !!! THESE ARE NOT DOCTORS AND I WOULD NEVER RECOMMEND THIS PRACTICE TO ANYONE!!!!

  • 5/5 Mariela H. 1 year ago on Google
    I can’t speak highly enough about Heritage Urgent & Primary Care. The staff are truly amazing. I get really anxious in medical settings, but they all made me feel so comfortable. I will most definitely be recommending this place to anyone who may be seeking care.

  • 1/5 Cassandra E. 2 years ago on Google
    Either this location has too many patients or they don’t care about EVERYONE. This is my second time giving them an opportunity to offer the Primary Care assistance they subscribe to providing. Their systems are always down; yet, they continue to recommend services in which it takes them months to provide the results. Beth, the PA, recently prescribed for me to have an ultrasound performed and I have been waiting for days to receive feedback. The receptionist is the worst. You’re always put on hold, sent to the clinical voicemail and there’s never a resolution. I confirmed with the imaging company that my results were sent to Heritage Urgent Care on the same day my procedure was performed. I have called several times and have not received feedback from anyone. This is typical of their service. Prior to this visit, I waited months for information on previous lab work. This is very, very disappointing.

  • 1/5 Adeli L. 1 year ago on Google
    Called 30 minutes away from closing was told that they are not taking walk-ins anymore. Called back to make an appointment for the next day at least, and was put on hold for 15 minutes then hung up on me at 5pm because thats the time they close. I was referred here by many for the care but I don't think that care is at top of mind when you cant at least show empathy for a desperate parent seeking care.

  • 1/5 Brian A. 1 year ago on Google
    Awesome doctors and nurses. This is not about them. Billing dept decides they want to collect 4years later on a no show apt. What?!?!? Than they tell me they won’t let me back for my apt until I payed them. By the way….They already sold the 35 dollar debt a collection agency. Said it right on there paperwork. What is happening up here!!!

  • 1/5 Kimmie J. 2 years ago on Google
    As others have mentioned, I had issues with the way the claims were sent to insurance, charging me more out of pocket. I had the claims sent back to the office 3 times before they were filed correctly and the customer service was not responsive through that process. I also had an issue where I was prescribed medication and had a bad reaction. I called the office as a first go for consult to see if I should go to the er. I had to leave three voicemails over the course of 12 hours to get a callback. They were solid as urgent care but do not seem to have things together to offer primary care. It’s quite unfortunate because I really liked my doctor, but there have been entirely too many negative, repeated experiences. I wouldn’t recommend for primary care.

  • 1/5 Joan D. 1 year ago on Google
    My 9 year old grandson and I are from Philadelphia and we were visiting my sister in Wake Forest. We went to Heritage on 7/13 at 5:30pm because my grandson had been sick all day with a fever, sore throat and a headache plus he was lethargic. I could barely wake him up to go to Heritage. I chose Heritage because it was the closest place to my sisters. Can you believe the receptionist turned him away??!He couldn’t be seen because a parent was not with him!! I told her my daughter texted me insurance cards and permission but she wouldn’t even look at them. She turned a very sick child away!! I still can’t believe a medical urgent care would do that. Please if you are from Wake Forest do not go there!!


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