1/5 Annika W. 8 months ago on Google • 45 reviews
I
was
a
patient
of
the
dental
practice
until
I
moved
to
Austria
in
2022.
Even
though
everything
didn't
always
go
smoothly,
I
remained
loyal
to
the
practice,
especially
because
of
the
friendly
staff.
After
less
than
12
months
in
Austria,
my
new
home
and
approx.
600
km
from
Kronberg,
the
partial
crown
made
by
the
practice's
own
technician
suddenly
broke
into
two
parts
in
the
morning
and
without
any
force
and
not
even
while
I
was
eating.
Since
I
now
have
health
insurance
in
Austria
and
a
trip
to
Kronberg
for
an
assessment
is
not
reasonable,
I
had
myself
treated
by
my
new
dentist
and
asked
Dr.
Baumstieger
received.
The
practice's
answer:
I
should
have
come
to
the
practice
and
treatment
by
my
Austrian
dentist
was
not
the
right
way.
A
1,200
km
journey
(round
trip),
taking
vacation
days
and
hotel
stays
for
a
broken
partial
crown
whose
quality
is
poor
is
pure
harassment.
Especially
when
you
consider
that
making
a
crown
cannot
happen
overnight.
After
months
of
being
stalled
by
the
practice,
ignoring
requests
to
call
back
and
threatening
me
with
a
lawyer,
I'm
now
giving
up
and
hoping
that
I
can
stop
at
least
some
patients
from
visiting
this
practice.
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