if I could give zero star I would! I have tried for a week to get through the phone system to order my meds. For some reason I can not order them online at my my health vet website as my medicine has been cancelled and no reason for it given. I spent an average of 1.5 hours on hold never getting through and when I called today I was caller 3 and five minutes later I became caller 10 two minutes later caller 21 and had to wait an hour and when connected and the operator verified me. She transferred me and I was put back on hold. I quit after 20 minutes. I live more than 60 miles away from the nearest VA hospital and I had an appointment for respiratory therapy set for August and I always received a reminder in the mail. When none showed I started calling, getting no where. The VA diagnosed me with CHF, Congenital Heart Failure. I have less than one week worth of medication. I can't order any medicine and can not even get an appointment with a local doctor to do lab work required before receiving medication. Your staff has major issues with its phone system and making contact with vets. I need my medicine to stay alive. And you people are failing me and any vet with heart issues or medical needs. I truly understand why the 200 Veterans in Arizona died waiting for appointments or needed medication and care.

New "My VA Health" is a total disaster! Online Rxs refills, does not work, "Visit summaries" not accessible. My VA Health sends you back to MyHealtheVet. I have been out of half of my meds for weeks as new system dropped them SOmeone should be fired! Even this teview page no lo ger works! What the hell is going on? I would suggest all Vets contact thr Senators and Congressmen to find out about this disaster!

Mental Health and Vision Clinic are awesome! Have had terrible problems getting authorizations from them for outsource. Dental wanted to pull my teeth instead of restoring them. Appointment making has been horrendous, I keep getting appointments I've not scheduled confirmed, and have had appointments that were cancelled without my knowledge, only to find out during supposed appointment time. My physical therapy authorizations stopped out of nowhere about 2 months ago, and was not able to get back into physical therapy for that time, until last week when the issue was resolved. I just called to talk to team ****** about an unauthorized appointment confirmation, was outsourced to a call center who had no clue about what I was talking about due to having an outdated appointment schedule. They told me they would have team ****** call me..... This kind of stuff happens on a regular basis, I've been to patient advocacy several times, and while my particular problem is usually fixed in the moment, the same stuff keeps happening in different scenarios. I am grateful for the care that I HAVE received.

Nothing but good experiences here. The staff is helpful and courteous. The care I have received is TOP NOTCH. I have had instances where my calls would not make it through, but I keep in mind that, as everywhere else, we are expected to do more with less staff. I have found that going through "MyhealtheVet" site has a better response time. Once in here...nothing but professionalism. Special mention to the eye clinic!! ROCK STARS!!!

Staff is excellent. I come from Tri Cities, I prefer it over the Richland CBOC. A lot of folks dog on the VA and it's typically due to not understanding how to navigate things. My personal experience has been overall pretty good. My PCP is responsive and I have better results with the VA than I do TRICARE.

After years without upper teeth lost from chemo and Seattle canceling so many appointments..I called the Walla Walla VA dental office. That's an amazing team and staff and yesterday I got some teeth added to my implants!!! Remember veterans..go to a compensation office FIRST to see if you qualify for dental or medical. Mental health care is ALWAYS FREE..just reach out. God Bless us and our families and the people who manage our continued care. Thank you Walla Walla VA hospital.

I have found the best way to communicate to the VA is through secure messaging on the "my healthevet" app! it takes two working days but it works. so, set-up your account now!!

waiting 90 minutes for first appointment that I've waited 3 months to get. I'm sorry I moved there