1/5 My TrueNORTH - The Ethical Coaching C. 2 years ago on Google
After
I'd
been
walked'
through'
by
a
series
of
youths
exiting
the
business,
I
made
my
way
to
reception
to
make
a
simply
enquiry
about
membership
and
how
to
join.
The
receptionist
asked
for
my
name,
which
was
given,
only
for
her
then
to
ask
for
my
surname
and
email!
"Why
do
you
require
that?"
I
asked
(After
all,
I'd
simply
made
an
enquiry
as
to
membership
fees,
and
how
to
join)
"I
need
to
add
it
to
our
system"
she
replied
"Well
I'll
pass
that
to
you,
if
I
choose
to
join"
I
replied.
"I'll
see
if
someone
in
sales
is
available"
she
replied,
walking
from
reception
to
a
small
glass
office
in
the
corner.
Where
2
members
of
staff
were
sat
chatting.
One
looked
through
the
glass
towards
me,
before
the
receptionist
returned
to
state
"They
are
both
busy
at
the
moment,
but
if
you
can
give
me
your
surname
and
email,
I'll
get
one
of
the
sales
team
to
contact
you".
And
that,
was
the
start
and
end
of
my
enquiry,
and
why
I'll
NEVER
join
David
Lloyd!
They
clearly
haven't
the
first
idea
of
customer
service,
or
creating
a
customer
experience.
They
don't
entrust
their
front
of
house
with
such
information
of
joining
fee's,
or
have
determined
they
are
such
a
closely
guarded
secret
as
not
to
declare
them
prior
to
some
elongated
sales
'pitch'
trying
to
justify
them!
Thanks,
but
NO
THANKS.
I'd
sooner
drive
a
mile
further
down
the
road,
to
somewhere
I'm
made
to
feel
welcome!
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