My 2 night stay cost £485 incl tax and charges. I thought I would have a special stay at that cost and with name Hilton. However I was very disappointed. There’s littler all around the hotel front. No evening meal served as there was no chef. No steps taken to deal with this- line run a reduced menu. Breakfast was too busy, and the food was below average. No eggs, frozen and low quality sausages. (Over £200 a night remember) The only reason this hotel cost over £200 a night is because they charge that. The cost isn’t reflected in the experience at all. £70 a night tops in my opinion. The room was small and had a ‘view’ straight into the apartments opposite. Also the bar had run out of the wine they advertised. It sounds like I’m moaning about details, but remember the hotel charge over £200 a night. It’s a rip off. And extremely disappointing.

A generic chain hotel which was functional and a great location for a visit to The Albert Dock and M&S arena. Chose this hotel over others as had a basement car park which was bookable in advance with a reasonable fee of £15 for 24 hours. The rooms were clean and spacious, also nice and quiet with soundproof rooms. Space at breakfast was limited but the 3 of us were accommodated. A wide range of self service options for both cold and hot foods, including make your own waffles - something I've not seen before. Just across the road is the historic and famous Baltic Fleet which is well worth a visit. If returning to Liverpool I would probably stay here again.

Pros: great location, clean rooms, nice breakfast variety (compared to the states), well appointed bathrooms, safe easy parking. Cons: impossible bathroom slider door, little bath privacy, hard beds, parking expensive compared to room price. Elevator card reader was out. I’ve stayed in a couple hotels now with seizing bathroom sliders on worn out tracks. If I was an old weakling I’d be still trapped in the toilet room. Otherwise enjoyed polite staff so give a 4 over a 3.

Friendly Hotel close to local facilities, restaurants and attractions. Rooms adequate, clean and comfortable. I was particularly impressed by the help and kindness received from Chloe and her partner. I’d recently had a knee operation and was still using a stick. This made self service at breakfast a challenge as I was on my own. Nothing was too much trouble, Chloe was very happy to help me, she brought my choice of breakfast to my table. She showed a willingness to help and it was much appreciated… the same with her partner. Thank you

A perfect hotel for all that Liverpool has to offer on a city break. The hotel location is easy to reach by car, public transport or by foot. It’s right on the edge of the city centre and so avoids most of the loud noise but you can be in the heart of it with a 5-6 min walk. Parking is £13 a night either via the app or through the hotel. The car park is under the hotel. Room 601 has an ok view with the famous Royal Liver building clearly visible. The room was clean and comfortable and came with tea/coffee facilities, hairdryer and an iron. Breakfast is included with the room rate and includes full cooked and continental breakfasts.

Avoid everyone. When I booked the accommodation, it was written that parking was free. I did not receive any information about a parking fee or a warning when checking in. The access card did not work at the underground car park. The room was cold, there was a loud air conditioner but it only blew cold. The breakfast team was very nice. When checking out, they don't even want to say goodbye at the reception. The real shock came a week after the trip when I received a parking ticket. I immediately called the hotel to ask how this could have happened, but they refused to give any explanation. They didn't show any helpfulness, they just arrogantly told me to call the parking company for an explanation. I would not expect this kind of problem solving or assistance from a hotel when it happened in their building. It was a very bad experience and quite frustrating, but at least I am sure where I would never want to stay again.

Value for money. Good breakfast. Comfy bed. The little things could improve like soap dispensers and the in room tea etc replacement each morning. However good location near Albert Dock and close to everything in centre of Liverpool. Would stay here again stress value for money! Pay more get more. For me fine.

The hotel is fine, & well located. Rooms are good & staff helpful & friendly. Unfortunately it’s let down by breakfast. The staff try hard, with front of house chipping in too, but the breakfast facilities are under specified for the capacity of the hotel. Coffee & fruit juice machines run out routinely. On both days at least one element of a cooked breakfast has run out & not been replenished, add to that a lack of drinks + empty tomato ketchup (all of them) - it’s a disappointment. Staff are so flat out that dirty plates are piled up on trolleys right in the eating area and tables waiting to be wiped. To me this is no reflection on staff effort, the hotel group/management need to look at the breakfast needs of the hotel capacity & figure out how best to invest & fix the issue.

I have traveled with my family. We've booked 2 rooms for 2 nights and I am very disappointed with the rooms. In my room, the bed is not comfortable and the mattress makes a lot of noise, my baby couldn't sleep because of the noise it makes when she moves. My parent/sister's room was dirty and the bed looks like someone sleep before they arrived. We complained about it and they change my parents to another room but this new bedroom didn't have a bathroom door. Again, we did a complaint and the staff said they will fix it when we come back to the hotel. When we went back, there are new staff, and nobody knew about the issue. The new receptionist didn't listen to us and kept asking the same question. We're tired and just want to rest but it's impossible. The manager came, as I was losing my temper, and said if the issue wasn't fixed they could fix it now. Of course, it wasn't fixed but we just gave up on compliance because nobody could do anything. I was very disappointed as I thought the Hilton would offer a good experience for my family. I am still waiting for a refund, that was offered but, the same as the rooms, I don't think it will happen.

Friendly and helpful staff. We arrived before check in but could leave our luggage and return later to check in. Breakfast was excellent - full range and eat as much as you want. Our room was small for 4 people and the lights were awful. The bulbs in the lights weren't working and the reading lights were wobbly so you couldn't direct it to your book. My light had the strength of a candle!

This is a very decent hotel. 20 minutes walk from Piccadilly station in a much more relaxed part of town, surrounded my mainly apartments. Rooms were perfectly good, although mine was missing the extra lock on the door. Breakfast was ok but extremely busy. Mixed experience from the staff, check in lady was lovely but check out guy was so miserable and unfriendly. Would stay again if it's no more than £75 a night, the main Hilton is so much better, especially if you're a diamond member.

25/10/23 We checked into room 217 a couple of hours ago just to find a very damp room with a bad musty smell. My husband is quite a techie so he set the air condition in such a way that it should extract the very, very bad air quality and replace with more fresh air. We went down to the bar for an hour, hoping for better air quality as we returned to our room. Sadly, the air quality remains awful. We have left the door ajar for the last hour and a half in the hope to get better air quality but not much success. The problem is that we have paid for three nights and will have to endure a mediocre quality room with incredibly bad air quality. We're here to visit near family who has just had a child and we will spend some hours each day in the room working, visiting new grand child and then spend the evenings in the same musty, smelly, damp and no fresh air room. The concept of Hampton near the airport is fine but I cringe by the idea of having to stay in this room with such bad air quality. Regards, Gill.

On arrival Sophie was polite and after paying parking, £30 from 2.45pm Sunday to 4.45pm Monday we checked into our mediocre room. High window wasn’t quite the dock view I was expecting. The glass sliding bathroom combo wardrobe door with nil soundproofing, I certainly wasn’t expecting. There was a bigger shock to come when, the hose on the shower hose blew up with the water pressure and burst everywhere. 9am breakfast was beyond busy, we weren’t asked by Alex our room numbers or for any proof of residency. Tables were piled high with uneaten food and dirty plates, and whilst he looked like he was clearing tables, we never saw him pick up so much as a plate, in fact he didn’t do much more than shuffle about the place at a very slow pace. Hence we all piled plates onto one table, and wiped our own table. This was before any of us realised, all the food warmers of cooked breakfast were empty, the juice machine was broken, and the mobile one brought in as a makeshift measure meant we were all sticking to the floor. One member of staff (a tall gentleman wearing spectacles; apologies we didn’t get his name,) was running round trying to help guests, and advise more food was being cooked, (how can a hotel not know how many guests to expect for breakfast?) A young lady very kindly toasted me some gluten free bread. But other than that all guests were standing holding empty plates Oliver style, wondering what would arrive first, Mr Bumble, or some hot food. The Artful Dodger was of course dodging doing any work. We left the restaurant at 9.50am, Alex still hadn’t cleared a single empty plate and all tables were just piled high with plates and the poor guy who had been running round constantly trying to get food from the kitchen was not starting to tackle the disgusting tables. Hence we don’t recommend paying for breakfast! On checkout Alex was now on front desk, he never asked us if everything had been OK and if we had a good stay, (obviously there is a need for some staff training.) We told him about the shower and very painstakingly he wrote it on a scrap of paper. Absolutely no apology for it, no mention of a safe journey home or a thank you for booking. So if you want a relaxing break away, my advise is add cost of parking to your stay, and decide if you want to sit in filth for breakfast, clean your own table, and be treat with total disdain. If you are getting a bargain deal and like a hard bed with no frills and unhelpful staff then this is my only reason to recommend this hotel. Just be aware parking is calculated in whole days, and breakfast is bun fight, as for nil privacy bathroom, there are no words.

Noisy air con so didn't sleep well, I had fish and chips for my evening meal; the best way to describe it was awful. The fish was grey, and burnt, this was a frozen breaded fillet from a low brand supplier. The chips were of the frozen variety and bland, the mushy peas were flavourless, i ordered a Chinese from the local take away. The breakfast was probably the worst I have ever experienced, dry and overcooked bacon was left under the heat lamp so it snapped when you pushed a fork in it, the sausage was also overcooked and flavourless, the beans were dry because they were left under the lamps and the tomatoes were sloppy tinned product. The servery sign stated hash browns, they were small potato discs the size of a 10p. The plates are cold and the food likewise, bread for the toast is uncovered and goes hard quickly. There were no spoons or stirrers for the coffee, I used a fork! Tables are not cleared and cleaned after guests have finished eating. The evening menu is poor and all the items are cooked from frozen, the choice is poor and limited, bar prices are extortionate; £6.20 for a bottle of fruit cider. The only plus if there is one is that the rooms are decent. The hotel gives little value for money.

Stayed here over boxing night as I was going to a gig in content In the Baltic triangle a stones throw away. Checked in early and staff were very helpful room was a feet size and cram throughout I would definitely recommend, close to the Albert dock and Liverpool one. Breakfast was included in the price which was self service buffet style.

The room was spacious and clean with a lovely shower and fluffy towels. The downside was arriving for a wedding and needing to change. The room not available before 3pm so told to get changed in the toilets and no other option available. Staff not very helpful so not great start to weekend. Ended up leaving bags in car in basement and checking in at 1am and having to go and get the bags then The communal areas quite small although clean and v busy at breakfast. The breakfast was tastier than we had thought it would be. It was adequate but certainly not value for money.

Check in process really easy and staff friendly . Room was nice, comfortable and clean. The bed was really comfy. Bathroom was modern and the shower was lovely. When trying to sleep however I could hear a rumbling noise which was quite distracting, I wasn’t sure if this was the air conditioning from other rooms or the traffic. Lifts were also a bit of a nightmare especially for us being on the top floor, this was made worse by one of the lifts being out of service. Apart from that everything was nice. Good location only 5-10 minutes away from the dock and Liverpool One. Breakfast was also nice. Would recommend pre booking any parking as this can be expensive both at the hotel and other sites, but much cheaper if booked in advanced. Would recommend this hotel to friends as well as visiting Liverpool in general.

We arrived almost 5 hours early of our check in time, & my kids was tired Thanks to hotel staff who provide us a room without any question. We really enjoyed our stay here. City centre is just a few minutes walk away, as are the docks. The room was nice and clean.Nice & warm Breakfast. Our kids enjoyed. Thanks Rashid Khan

Basic hotel. Rooms were clean, staff were friendly, they have a bar and offer breakfast. Not sure about price because I didn't pay for my stay. Only a short walk away from ACC and Albert Dock, so very convenient. I am confused as to why there were fry up items on offer for breakfast but no eggs whatsoever 😕

This is my new favourite hotel in Liverpool. The staff are lovely, friendly and helpful and the rooms are spotless. The breakfast is good with lots of choice - verge sausage, eggs, beans, toast, yogurts and fruits, croissant, muffins, cereal, tea coffee and juice The waffle makers were a big hit! It was busy on my visit, tables were at a premium. One thing I struggle with, being a lone traveller and this is not a criticism of the Hampton. When I get up for a coffee or more toast, invariably someone takes my table. There should be a way of indicating that the table is taken.

Love this hotel so much! This hotel was good, staff were amazing and they even booked us a taxi for the train station the next morning. We even had some food from the bar and were pleased when we saw they did gluten-free food. The room was great, good views of the docks, lovely and clean, and a great bathroom.

Nice hotel; clean and adequate. Lifts are really Old and really slow especially at peak times! Our room was ok, the lights didn’t work and the shower amenities were broken but fixed quite quickly after requesting them to be. Car park is fine and very large, breakfast was ok but to be honest, for what you pay, you may as well go elsewhere as it’s a bit dry and not that tasty! Overall an average stay, feels like it needs a bit of a refurb as tired in places.

Enjoyable stay, good location, and view , car parking. Room was decent. Breakfast area was busy but we didn't have to queue got down before the rush each day. Staff polite and helpful

Hotel that you don't need to say much because it already speaks for itself. This is a chain of Hotels that belongs to the Hilton. About the Hotel, it is very well located, mainly in the center and a few minutes from the iconic areas of the city, it has a good view and a fairly short distance from venues, restaurants and where events such as concerts usually take place. the city. Quiet area of ​​the city where you can enjoy peace and silence without having to leave the city center.

Absolutely great hotel. Love the ambiance, the quietness and the food was great. Rooms were clean, bathrooms clean and room service was very helpful. A Tesco is a minute walk away where I could grab any bits I wanted. Definitely would stay again and I recommend

Decent hotel and well maintained and clean. 3 star rating only based on personal experiences, limited food availability at dinner and staff seemed to be low on the ground, causing delays with things. Very close to the docks and arena so a perfect location.

Good value for money. Decent family room. Clean and airy. Breakfast could be managed better, but then I'm sure I would struggle considering how busy it was. Just a short walk to the city, and across the road to the Albert Docks.

The room was very nice, modern and well maintained. The bar and breakfast room was lovely, and the location, next to the Albert Dock, is perfect. But what really made the hotel stand out to us was the staff. They were all so friendly and helpful it made our trip. They went out of their way to make us feel welcome. Thanks to the whole team. (It's me with the leg in a pink cast)

Clean, tidy and value for money. Only downside was the service which seemed to be lacking the ‘Hilton Standard’. In check in it was very basic and received no verbal details regarding the stay. Was given an envelope which we were told everything is in there for our stay. It lacked the warm welcome we normally get from other Hilton owned properties. Breakfast quality and choice was a 3/5 Service was very slow and not many tables available and felt quite cramped into a small restaurant area. This got really busy easily as everyone had breakfast included as part of the Hampton Booking. Tables were piling up with dirty plates and buffet was running out very quickly. Had to ask three times for some plates and cutlery which took 10 minutes to get, whilst my hot food got cold …. Apart from that I would stay again if I was in the area. Last time I was in the area, I stayed at the Hilton which is definitely a step up.

A far cry from other Hampton hotels I've stayed in and at £180 (£59 for next day!) for the night far from worth it. The room was freezing cold, couldn't adjust anything on the temperature panel (only reception could!). Room was fine, nice big bath towels but a pretty violent sliding door (thought it was going to fly off the runners and smash). Now breakfast was not pleasant, bottom line is the seating area is way to small to cope with demand. The host clearly didn't want to be there and we were sat by the stairs in an area that clearly wasn't part of the seating plan. It was cramped, unatmospheric and a complete pain to get in and out of. Breakfast was average and the juice tasted undiluted (fine once you added water). Check out was a pain as you had to queue up to hand your key card back. A drop box would be better.

Rooms great, nice modern hotel but the breakfast room is way too small for the number of guests. Imagine a rugby scrum crossed with supermarket sweep in a small room and that's the experience you'll find at breakfast. For what we paid per night the breakfast not the breakfast experience were good enough. Also when you book and it says 'Hotel Parking' what this means is that you have to pay an additional £15 per day that is not included in the booking price, nor is it made clear that it is an extra cost when you first book the hotel. Overall good location, nice rooms but spoilt by the breakfast experience and excessive hidden parking charges

We had a lovely stay at the Hampton from start to finish. Check in was very straightforward and the front of house staff very friendly. Our room was modern, clean and of a good size. The bed was very comfortable and just what we needed after a day of exploring Liverpool. The hotel is very handy for The Waterfront and James Street/Liverpool Central Stations are within walking distance along with Liverpool One moments away. Breakfast in the morning was of a good standard with plenty of choice and kept well topped up by the two friendly and helpful members of staff. We will be returning to this property again.

Budget hotel just a short walk from Albert Dock and Pier Head. Check in was quick, and staff friendly and helpful. Breakfast is a buffet with plenty of choice. Needs some replacement of carpets in the stairwell, and there was no door to the bathroom in my room. Otherwise a reasonable place to stay for a few nights.

We stayed here for two nights. We enjoyed our stay. However the windows weren't that soundproof as we could hear the sounds from the road. The extractor fan in the toilet didn't work. The room was clean, spacious, the bathroom was quite big compared to other hotels. Strangely and never seen in other hotels, the bathroom does was weird. It was a sliding door and never closes competely. Soap, the pillows were more comfortable. Certainly worth booking the room with the view of the dock. Amazing views! It is very close to the city centre and the dock. The breakfast was tasty but crowded and, in certain times, it appeared that the hotel was low in staff. Parking is in the basement and we paid £20 for 24 hours. There was no discount contrary to what was written on their website. Overall it was a good experience.

What an amazing hotel. We went for a night at Liverpool as we needed a night away, so we looked online and came across this hotel. The location is good for Albert Dock, which is an amazing place, too. The staff are really friendly and the rooms were clean, and to top it off the breakfast was amazing too.

Lovely hotel just 5 minutes across the road from the Albert Dock, Liverpool wheel and the M&S Arena. Then about 1o minutes to Liverpool one Easy check in and friendly staff. The only thing I would say, was that breakfast was chaos, we struggled to get a table, they are very cramped and there was often a wait for food to be brought out.

The hotel's strategic location, within walking distance of both Liverpool One and Albert Dock, made exploring the city incredibly convenient. The check-in process was impressively smooth, setting a positive tone for the entire stay. Our room, designed with families in mind, offered ample space for me and my two kids. The comfortable ambiance and thoughtful amenities made it a welcoming retreat after a day of sightseeing. One highlight was the breakfast experience. The variety of options catered to diverse preferences, and I particularly appreciated the inclusion of Weetabix, a personal favorite. The breakfast spread provided a hearty start to our days, ensuring we were energized for our adventures in Liverpool. Overall, Hampton by Hilton Liverpool City Centre exceeded my expectations with its prime location, family-friendly accommodations, and a breakfast selection that left a lasting positive impression. A truly satisfying stay in the heart of this vibrant city.

Lovely stay. At the heart of the city centre, approx 5 min walk to the docks. We walked to Bold street / cinema area in town and back and didn’t take long at all (10 mins each way). 24 hr service which is fab. Car park is convenient. Only thing is the expense of the car park, £20 per day on top of the price to book is very steep 😩

Excellent location near Liverpool sights and shopping. Comfortable beds. Air conditioning in the rooms did not work optimally in December leaving a lot of moisture in the room. Breakfast was ok, but after 3 nights, I wish there was more varied selection. Anyway, price to quality ratio was good.

Comfortable, reasonably priced trouble free stay at the Hampton By Hilton. Good breakfast with hot and cold options. Friendly Staff. Had to postpone twice due to Covid but the manager Bethany was incredibly helpful and understanding. Convenient for the Arena and Albert dock. Baltic Fleet pub right outside. City centre only 15 mins walk tops. Difficult to find fault. Recommended.

The stay was pleasant. Staff at reception were very friendly and helpful upon arrival. The cards issued to us didn't work when we went into the lift so had to get 2 replacements which did work. The room numbers on our floor (2nd) had missing digits. Location was ace. Breakfast was ok - usual items you would expect. It did say you need to wear a mask when waiting to be seated but no-one actually got pulled up on that. Staff were also not adhering to the wear-a-mask policy. Some numpty also blocked the one way exit route from the underground car park. Overall a decent stay.

Great place to stay we had a queen suite with a great view of the docks. Room was great had everything you need iron and hair dryer. Shower was great. Breakfast was fab lots of choice and the staff were great. Demi made our stay perfect. Definitely stay again and recommend it the location is excellent to get to Liverpool one.

Great location and the staff are friendly. Room was lovely. Breakfast time was a bit caotic, too many people just standing about. Had to wait for more items to be put out then find a table. But overall a lovely hotel would definitely stay again.

First class hotel can't understand the three star rating. If you get the chance stay here. Great location,great breakfasts, super clean rooms and first class staff..

The double rooms were very large, and for a decent price. In a nice location only 10 minutes away from the docks. WiFi worked great. Really not a fan of the breakfast reservation time, you get a 40min slot where you're allowed to come in for breakfast otherwise you're not even allowed to sit down at the table! Parking is a nightmare, run by another company, expensive, and barely any spaces to park. The service was a bit poor though. In the bathroom it says to 'go to the lobby and let them know you want your room to be serviced' which I did, only for the lobby staff to tell me all rooms will be serviced anyways. I come back and see the room wasn't serviced! Bit annoying. Didn't see much accountability there.

Good location, nice comfy rooms. Staff are welcoming and friendly. Could do with more veggie options at brekkie please

I love staying here. It's convenient for the shops, the docs, museums.. The breakfast is good, I like that there is an option of cereals, cooked breakfast and even make your own waffles. Bathroom was big and clean. The shower was lovely and hot. Really enjoyed our stay. Will definitely be back.

Bar lacking choice, change and advertising food but not able to provide. Breakfast area has all the potential but food not great quality and needed more cooking (Sausages and Bacon) next day we walked into town to get a breakfast although we had already paid for! Rooms well equipped and clean.

The hotel was very clean. Room was spotless. The breakfast was good. I would say, maybe do boiled eggs as well as scrambled. Not everyone likes scrambled eggs. Would recommend the hotel. Parking is a little tight if you have a bigger car. We drive a range rover, we took it steady, with no issues.

I had a pleasant stay at the Hampton Liverpool at the weekend. The staff were polite and knowledgeable about the local area, the entire hotel was visibly clean and it was good to see the facilities available such as the gym. The room was of a decent size and was adequate for a short stay. In room amenities included tea and coffee, a modern TV, telephone, hairdryer, iron and ironing board plus ample bedding and towels. The staff at check-in also mentioned they'd be able to help if you'd forgotten things like toothpaste or sanitary items. The breakfast included a good mix of hot and cold items as well as the synonymous Hilton waffles. I'd highly recommend for a short stay in Liverpool, especially as it's close to the major attractions such as the Royal Albert Dock and the Arena.

Great location. Me and my family went just as lockdown finished. The room was nice and the staff were very helpful. We had requested a cotbed and when we entered the room it was already set up. Check in was a breeze. The breakfast was good. For what we paid we thought it was a bargain. Great value and enjoyed the stay

While I experienced a couple of minor issues (shower temperature/pressure and breakfast options), the staff were friendly and helpful. I left a review of the hotel initially as I travel a lot. I have since received a personal email addressing my concerns, with reasoning and how they are going to fix things for future guests. Extremely good customer service that goes above and beyond. I would look to stay again now rather than going to the Hilton just down the road.

Helpful and friendly staff, nice, clean and comfortable rooms make this a great place to stay in Liverpool. The situation of the Hotel, near the Albert Dock allows easy walking to see the docklands sites and is just a short walk from the town centre. The only negatives are the small breakfast lounge that causes queuing in the mornings (the food's worth it though) and the lack of on site parking (although parking a short walk away is ample). I'll stay there again whenever I visit Liverpool in the future - that must surely be the best recommendation?

We found the hotel to be very well situated for the town centre and docks. Good parking on site is a bonus. The room was very clean and comfortable and the staff from reception to restaurant were excellent, we would definitely stay there again if in the area.

We stayed here over a weekend. There is parking under the building which you pay for on a machine in the foyer of the hotel. We were given a warm welcome by the staff who told us where to pay to park, how to get to our rooms & where breakfast is served etc. The rooms were a decent size and came with free wifi, tea and coffee and a decent iron & ironing board. The frosted glass wardrobe door doubles up as a door for the bathroom which I wasn't keen on but it's a good idea to save space. We were in the room when room service came round, but we were left with a neat bag with extra towels and loo roll which was thoughtful. I was impressed that no noise could be heard from outside, considering the location it's surprisingly quiet and I got a great night's sleep. The breakfast had a wide selection, cereal, 'english breakfast' , waffles, fruit, hams & cheers etc. The bar was open when we got back at around midnight which was welcomed after our walk back from the m&s arena.

Rooms were clean, lifts were very disorganized and a lot of time is wasted waiting for them! Breakfast which was part of the stay price was not even there at 9:15AM, everything was empty, it was a chaos and very unprofessionally managed! Myself and family left without having breakfast! That was morning on 28th of Dec. when we sent an email to the hotel management, they replied saying sorry there was a shortage of staff and they would offer 20% discount in room rate next time we come!! They even mentioned that breakfast was complimentary:) misleading for sure, we as customer we paid for bed and breakfast, and simply we don’t care how you split what is complimentary and what is not! in general I don’t recommend at all

Great hotel. Rooms are adequate with good facilities, including kettle and tea/coffee. En Suite shower room includes shampoo, body wash, conditioner, hand wash and body lotion in dispensers. Not much by way of a view but you're not here to sit in your room looking out of the window. Great breakfast selection but can get busy at times. Only mild negative comment is that reception staff are sometimes unavailable which can slow down checking in/out.

Beautiful hotel right across from the docks and within walking distance of the shops, bars and restaurants. Lovely rooms clean and well presented. Only let down was breakfast, we booked the 8.40 breakfast slot and when we arrived there was people queuing everywhere for food, slow to replenish, I ended up with warm bread as one of the toasters didn't toast properly 4 times I put the bread through.

We booked the hotel because it had the great location and we trusted the name. Unfortunately, this is not a hotel I would warmly recommend. The overall cleanliness wasn't good, the rooms were old and not well-maintained. We actually switched rooms twice and the third room still wasn't good. The blow dryer was defect, the handle for the towel fell off, etc. It's not a bad hotel for the price and I can recommend it for a sightseeing trip where all you need is a place to sleep - but don't trust the brand name in terms of quality.

The hotel is located just across the Albert dock. It has a parking lot under the hotel. The first room i got had an electricity problem so i had to change it. The room was big and comfortable. Breakfast was served early and was good.

Room very clean and comfortable. The staff particularly Jess who always seemed to be on duty were very helpfull friendly and professional. I have knocked one star off because of breakfast chaos. Can't fault the food but need more staff to replenish the food and drinks.

Hilton is deteriorating in all of their brands. I have stayed in Hampton inn,double tree,embassy suites and Hilton in the past 3 months and they are all so much worse than before Covid. And personnel shortage can’t be the excuse for everything. The travel industry is back but It just feels like they are still trying to cut costs on the expense of the customer. We came to Liverpool for a football match and so did everyone who stayed in this hotel. The rooms are basic to the level of no hair dryer, no safe in the room and they are just tiny. Breakfast is a mess, we had to cross the street to the nearest supermarket to by some yogurt and fruit. The staff are really nice, they try to do a good job but it is not their fault that the hotel asks them to work at reception as well as clean tables at breakfast. It can’t work. And to think that we paid 250 GBP a night. You just feel like you are being ripped off.

Check-in was good, as was the carpark below the hotel. This was safe and secure and was not too expensive at £15 for the night. The staff mentioned breakfast was likely to be busy as the hotel was near capacity,. This was the case as the staff were rushed off their feet trying to keep the buffet replenished and clear tables etc. They struggled and breakfast was a bit it of a waste of time as there was only some breads available when we were there. This is not the staffs fault, clearly the hotel was either not prepared with the amount of staff they needed, or did not have the produce available. The location was good and would happily stay here again.

We had a great time, the hotel is super clean, located in a great central area. The staff was attentive and friendly, the room was quiet, clean and spacious, the breakfast area had everything we needed for a good breakfast.

We really enjoyed our stay here. Location is great for everything. There are bus stops dotted around and Liverpool One is just a couple minutes walk away, as are the docks. The room was nice and clean and the breakfast was amazing! So much to choose from. We particularly enjoyed the make your own waffle station 😍 Staff were all really pleasant, welcoming and helpful too. We would definitely stay again. Thank you 😊

Good hotel, comfortable and modern rooms and excellent location although with some details to correct. Impeccable hygiene and cleanliness. Staff always friendly attentive and helpful. Good breakfast. Excellent location, next to the docks and 5-10 minutes walk from Liverpool's main attractions. Access by public transport is very easy. There is a bus stop opposite where the 500 airport bus stops and Liverpool One bus station is a 5-minute walk away.

My partner and I stayed in this hotel over the weekend and we enjoyed it so much. The hotel is a 5 minute walk away from the city centre but in a nice quiet corner also. We were very early for check in but the staff took our bags so we could go and walk around the city which was great. The staff were super nice and welcoming. The room was perfectly clean and tidy with working air conditioning. The bed was very comfortable and we slept great every night!! Breakfast was great I think it ran from 7:30 - 10:00. I enjoyed the making my own waffles! And the apple juice was amazing! I will definitely be back to stay again. Wonderful experience :)