The staff is not friendly. My daughter just got dropped because she didn't know about an outstanding balance EVEN THOUGH she will be without her meds on a holiday weekend and they refused to give her the shot she had the appointment to get. This is after we had to pay full price at the pharmacy because the unfriendly staff would not call the insurance for pre-approval.

If I could've given NO STARS, I would've. DON'T WASTE YOUR TIME, MONEY, OR YOUR MIND ON THIS DOCTOR, HIS ASSISTANT, OR HIS STAFF. All Dr. Gupta cares about is MONEY. They are the MOST NON CARING health professionals I've ever met. He has got to be a billionaire because he has a great racket. If u are admitted into St. John's mental health Ward, he'll be the Dr. Assigned to you. Then he forces you to go to a Partial Stay program that you have to go to everyday for 8 hours, until he decides to release you. Weeks, Months, Whatever. And guess who your doctor is there? That's right, Ole Money Grubbing Gupta. But get this, you rarely get to see him. He pawns you off on his Evil, Uppity, Assistant, Nicole. But whichever one you get to speak with about your care is only gonna spend up to 5 minutes with you. NEXT. Gotta keep that money coming. And when you go to his office! OMG! The staff (who you can tell are under pressure from higher up) are rude and pretend they have no answers. But you wait in the Waiting Room for 60 - 90 minutes AT LEAST, only to go in and speak with Nicole, the Assistant, not Dr. Gupta, for 5 yes I said 5 minutes, after that horrendous wait. SO NO. DON'T WASTE YOUR TIME. That is, if you want the help and service that you and your insurance pay for. Dr. Bal Gupta is not the one.

Terrible doctor. Do not waste your time. He is arrogant, unresponsive and uncaring. His knowledge is very outdated and he only cares about making money to the point where he seems to want to keep his patients sick and dependent! His office staff are also rude and unhelpful.

Terrible money hungry PSYCHIATRIST (what can be worse than a terrible mental health doctor) that will REFUSE an appointment no matter if an emergency or not unless your full balance is paid... Disgusting to say this office operates the way they do. The front office staff is just as worse and has the WORST attitudes 99.9% of the time and has no sense of urgency even in the most urgent life threatening times. It’s awful to think these people are still operating a mental health business. Multiple family members have been here and seen this doctor (not by choice) and has had the same experience and I am just in awe with how terrible Gupta/Nicole/ and the whole front office performs for its patients. They would rather argue and fight with a person in a crisis about money then actually treat them. Ascension needs to let this doctor and whole staff go to save what little reputation they have left.

If I could give negative stars, I would. I had a terrible experience with Bal Gupta. I was admitted to St. Johns Hospital on 12mile and Hoover. He was the attending physician and immediately wanted me to admit myself into the psychiatric ward for 72 hours, and follow his outpatient psychiatric onsite curriculum. The information and trauma history I gave him should have prompted some boundaries and some investigation, like a phone call, with my current counselor. I have a trauma counselor that I regularly see, and gave him the office info to check and consult. He never did. I talked to my counselor while admitted to keep her informed of my situation. Gupta pushed his narrative on my situation, and refused to consider any of my trauma history or current treatment. Without any consult he put down my present counselor and argued with me about my current counseling treatment. He did not listen to me. He delayed releasing me. He is very arrogant, argumentative, impatient, condemning, insensitive, harsh, and rude. He could benefit from non-violent communication, look up Dr. Rosenburg on YouTube. People have choice, freedom, and responsibility. He will take away all of these rights. As an aside he is not in network for BCBS, and I wonder why?

Update: we have one nice person in the office but they are not front desk. Front desk always rude. They didn't check me In so I had to wait for a bunch of other appointments to go first. Terrible staff Love my doctor but they won't do anything about the rude staff. They should really work on how they talk to people considering we're there for mental issues

I spoke with the receptionist today. She was absolutely amazing. I have yet to go in there, but I only anticipate a great experience. She was so helpful and she took her time with me to explain into understand what exactly I was looking for.

If I could rate this place it would be a 0, front desk rude, Dr Gupta even ruder! He got upset with me because I wasn’t able to pay upfront to be seen, told them to bill me and they turned me down. Just a money pit, don’t care about well-being of patient!