Terrible customer service. I have never known a subway branch with such rude and unhelpful staff. The server appeared to have no interest in being helpful in anyway, refused to change the salad options on my sandwich due to apparent cross contamination for the oven she used, yet put my partners sandwich in the same oven with different fillings. Furthermore the fact she can raise the issue of cross contamination seemed laughable when looking at the salad sections each one had a mix of other things in, my partner was unable to get red pepper on his sandwich due to the fact it had onion in the tub and he cannot eat onion or food that has touched it without becoming ill. I appreciate if set sandwiches cannot be changed however there is no need for the staff to speak to customers as if you were an inconvenience to them and use reasons of things like cross contamination when they visibly had no issue with causing this to happen in the salad section

Staff can't even get the order right, when questioned they get mouthy and then expect you to pay for them messing up the order. Useless, and the food was awful. Staff and manager have no customer service skills at all.

Very clean inside and excellent food can not fault it

THANK YOU SUBWAY-I hadn’t been for a while and found a new team running the Winwick Road branch. And I’ve got to say they were amazing-even though it was busy, they dealt with it very well. Manager AJ+assistant manager Josh were very professional, quick and efficient , which is just what you want when you’ve got 2 hungry children but I didn’t feel at all rushed. In fact Leah+Mina were so friendly-chatting as they worked and I’ve got to add-patient with us.

Suffering now! Not sure whats to blame, but my stomachs doing the rumba! Its the onlt thing ive eaten all day, so it can nothing other than this place. Everything seemed ok, had the steak and cheese footlong, cookie and drink. An hour later im in bits wishing id not bothered tbh. Might be a hygiene issue or something more serious, but I will be discussing this in the morning with the Environment and Food standards.

By far the best Subway in the area. Never a problem with my order and Stuart and co are always so friendly and helpful! Thank you!!

I love the fact it’s In a retail park so I can eat then shop honestly it’s massive it’s got upstairs seating which shuts after 4-6 o clock I think food was good but added to much sauce I think the cleanliness was good! Subway is so good cheap and healthy

On Saturday 11 th March about 1:40 pm , I ordered some sandwiches for myself and family, a girl behind the till said I could go upstairs and I went upstairs and their was a worker up their tall blond hair , it said on his badge Dylan , he shouted yo ,you can’t come upstairs and cleaned , my partner was disgusted that we paided a lot for our meals , but the girl downstairs said we could go up , we was confused with one is it , we can or can’t go up ???? So we ended up taking our food home !!!

Just been in at 14.05 on 15th March. No customers waiting to be served, 3 people behind the counter. I went to the beginning of the counter where there was a girl putting out some cookies. I stayed there until she finished the tray, she then picked up another tray and started to empty that one, I must admit I was a bit gobsmacked because I was being ignored, she finished that one and started on another, at that point, I left. Absolutely disgusting

Absolutely disgusting service from the women with dark purple/ brown hair. Messed both of my orders up and then instead of redoing them gave me loads of attitude and just threw cash at me. Horrible way to treat customers when it’s their fault for messing the order up. Should NOT work in customer service especially with food! I have an eating disorder and they made me feel so awkward. Would suggest anyone with an eating disorder to stay away whilst people like this are employed.

Disgusted with the service recieved in this restaurant, upsetting my mother and Wife with the staff members comments. We decided to use this branch for a meal and to meet my mother to collect our children after being stuck in Paris due to the strikes, whilst in this branch of subway the staff turned out the lights at 6:51 and shouted its time for bed, I appreciate we all want to get home after a day at work but to be treated and spoken to in the way he did was absolutely unacceptable

More like Karen's diner, staff are rude and need training on customer service. They don't know the products, made my order wrong it tasted horrible but I didn't want to complain because I knew I would get a chavy response. The cashier threw the lid to my drink on the work top instead of handing it to me. It's really put me off ever stepping into a subway again.

Kid's love it, and the salad bar was very good

Felt rushed. Unforgiving when asked to change gloves. No labels on vegan cookies so had to take their word for it. They wiped crumbs and spilled meat off the counter with the new gloves on that were changed for my sandwich. So not going to this one again.

The pictures shows what was supposed to be hot a chocolate. It tasted like water. Service was slow and shabby. McDonald's is better value and actually tastes like what it they say it is

Food was okay however the 1 star is due to the cashier Leah who was without doubt the most negative individual I've ever met. She grunted throughout the entire transaction and ended up charging me twice for an item. Then, when I pointed this out, she tutted and said "you'll have to wait". She was also rude to other members of staff. I genuinely had to check under the counter to make sure nobody had a gun to her head forcing her to work. If you don't like your job Leah then make like a tree and leave!

The staff were great, the service was quick and the food was excellent.

Food always lovely and well presented and I assume the manager or shift leader is so happy and pleasant. Makes a change after being served in other places by sour faced staff. He makes the subway a happy place to visit and eat at.

Visited on 13/01/2021 and the staff were super friendly, defo want to pass on appreciation to the staff and the lad that was serving in particular was so polite and positive and food was well enjoyed, staff should get some sort of thank you or well done

Great but charged me well over for stuff I thought was free

Wasn’t happy with one of the staff’s attitude this afternoon, rude and was answering back under her breath (but loud enough to hear) definitely not customer focussed and no customer service at all. No need for this!

I would give this place no stars if I could no customer service what so ever just stood In the queue for 12 minutes without an acknowledgement not sure what to think it is despicable when your not even acknowledged not sure what to think is it because of my ethnicity 🤔. It's the first time and it will be the last no one deserves to be treated like that all customers are equal I feel bad I don't know if this is a directly owned store by Subway or a Franchise if it is the latter than I suggest subway really looks Into this place maybe worth mystery shopping.

Very friendly staff, very clean and as always the food is awesome. Subway is the best value fast food/healthy sandwich shop.