The service at the Warrnambool rivers store by the 2 female sales persons was outstanding and they were so helpful and friendly. I've not had service as good as that for a long time and never at a rivers store. Well done ladies keep up the great work

Great service from your staff today 10/10 the older ladies could tech the younger staff a' lot not saying the sale staff where old they new what we wonted and there help was nothing but first class I came from Portland 1 hour away and got what I wonted plus the services was first class even got me to become a member of the Rivers which has never happened before at any of the river's store I have brought from keep up the grat work we cant wait to visit the Warrnambool store again in a few weeks now we are living in Portland

Fantastic product range, good prices and the staff are just so friendly and helpful. "Normal prices" are very reasonable but in addition they always have a great range if clearance items, items that are 30/40/50 petcent off which is a great boost to the budget

Customer service at 1.33pm 11June2022 by kellie d as shown on docket is absolutely arrogant! Was told after my purchase that I cannot have a refund nor swap size if items purchased doesn't fit because it's clearance sale item. Understood that but this is illegal when on docket it printed RIVERS are happy to provide an exchange or credit note within 30 days. I went back RIVERS again later to purchase more but when this same server saw me, immediately she assumed I was going to swap size on my earlier purchase and was talking garbage to another server saying she will deal with me before she head off for her coffee break. i heard every single word she was saying about me trying to get an exchange swapping size. Do not assume or judging..!! Be polite to every customer.. I was actually buying more and not returning any items. Her customer service or racist attitude is totally unacceptable.....First thing she mentioned to me when I was queueing up to pay is I am not allowed "any refunds and no swap" either. Does she even realise that I am not here for a refund but to pay for my new items. How embarrassing for her. She went dumb quiet and walk away without any apologies. Thank you for being such A smartarse!! - she wouldn't be working for my team.. .if I am the boss at River's Wbool.

Great variety in clothes and shoes. Good customer service

Purchased brand name shoes at a very good price

Helpful staff and there always seems to be a sale!? Fantastic

No fuss, everything laid out where you can find it, and specials everywhere. Good service (self serve) and change rooms. Just cheap buying!